Herb Chambers BMW of Boston

To start off, I own a 2004 325xi. I loved my bmw, and originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd attempt to stay with them (again, now Herb Chambers). What a bad decision that was. I didn't end up buying a car there, nor would I ever reccommend this dealership to anyone. I went in looking at the CPO X3's/328xi coupes. I test drove a 2007 X3, and while I did like it I hadn't walked into their dealership planning on buying a car that day. So when it all came down to it, the payment was a little higher then I was interested in at this time, and it was something I needed to sleep on to make a decision. Not more then 2 hours after leaving the dealership, the salesman called me. The calls have continued to this day, every day...sometimes twice a day. How desperate are they to sell a car, that the salesman specifically told me "are hot items" right now. If they are so hot, why is he essentially harrassing me? I have since purchased an Audi from a non-herb chambers dealership, and honestly would never even think about purchasing from a Herb Chambers owned dealership again. Especially if this is how their salesman are trained to deal with potential customers. More

This is the third new BMW I have purchased at this dealership. Every experience I've had at Herb Chambers BMW over the past 9 years has been outstanding. My salesperson, Kevin Bugbee and my service dealership. Every experience I've had at Herb Chambers BMW over the past 9 years has been outstanding. My salesperson, Kevin Bugbee and my service manager, Chris Anselon, have always more than exceeded my expectations. I have referred numerous friends to all of the Chambers dealerships through Kevin Bugbee and haven't heard a single complaint yet. They truly understand the meaning of customer service. More

I have purchased or leased 5 cars from this BMW dealership over the years. Kevin Bugbee is probably the most experienced salesman in the area. He listens and can find the car you want at the price dealership over the years. Kevin Bugbee is probably the most experienced salesman in the area. He listens and can find the car you want at the price you want-if it can be done. This is the place to go. Service is very good also-I use Carl but Ali and Nick are also excellent.The car shuttle has gone out of their way on several occasions to get me to work on time after a service drop-off. Give them a try-call Kevin! More

The sales team led by Kevin Bugbee has the highest level of customer service I have seen in 30 years of buying cars. When we buy a car these days, we are buying service. Cars can be bought anywhere. Quality of customer service I have seen in 30 years of buying cars. When we buy a car these days, we are buying service. Cars can be bought anywhere. Quality service is rare. Chambers found the right car, had it shipped and prepped and in 2 days I was driving it home. Pain free. Bugbee set up blue tooth, ipod, and spent time training me on the on board computer. It was like I was his only client. Thats customer service. More

Herb Chambers is a terrific dealership. I have been dealing with Kevin Bugby over there for many years, and have found him to be consistently honest, fair and responsive to my needs. I would recommend dealing with Kevin Bugby over there for many years, and have found him to be consistently honest, fair and responsive to my needs. I would recommend him without any hesitation to anyone looking to buy a new or used BMW. More

I recently purchased a BMW 528xi from this dealer and salesman. Kevin was extremely knowledgeable and informative and everyone at the dealership, from the receptionist to the sales manager, was friendly salesman. Kevin was extremely knowledgeable and informative and everyone at the dealership, from the receptionist to the sales manager, was friendly and respectful. they had the correct documentation on the vehicle that I was interested in and could show me the color that I wanted by directing me to similar vehicles in the showroom. Since I had done my homework, I knew that I was getting a fair price for my trade-in and that the discounted price of the new car was accurate. They then went to their "locator" to find the car that I wanted, without extra accessories that I didn't need, and redirected the car to their lot within a week. when we arrived to pick it up, the car was immaculately prepped and we were given a tutorial of all the bells and whistles so that we could be familiar with the operation of the vehicle before we left the premises. Overall, our experience with this dealership and salesman was exceptional. I would highly recommend it to others. More

Kevin is always extremely attentive to my requests and Herb Chambers provides first class service when I am in need of work on my car--which is very infrequently. the service people are pleasant and provi Herb Chambers provides first class service when I am in need of work on my car--which is very infrequently. the service people are pleasant and provide excellent service. I am never dissatisfied when i leave the shop. More

This is the second new vehicle that I have leased from Kevin at Herb Chambers. He is always professional and immensely responsive to my needs. I absolutely love dealing with Kevin and Herb Chambers. You c Kevin at Herb Chambers. He is always professional and immensely responsive to my needs. I absolutely love dealing with Kevin and Herb Chambers. You can be assured, I will return for my next car! Thank you for always meeting my expections. More

Kevin was once again truly a pleasure to work with. he not only gave us a great price but, more importantly, provided us with great service and went the extra mile to get us the color and interior combina not only gave us a great price but, more importantly, provided us with great service and went the extra mile to get us the color and interior combination we wanted. Overall, another great experience. More

I have leased 2 cars through Kevin, purchased 1 car through Kevin and recently purchased my most recent leased car through Kevin. I would not go back to a salesperson and dealership if I was not happy through Kevin and recently purchased my most recent leased car through Kevin. I would not go back to a salesperson and dealership if I was not happy with the service given. Kevin is most unusual in that he goes above and beyond normal sales experiences to ensure that you get what you want and that the deal ( which may not be the cheapest ) is fair and delivered on time. I have recommended him to friends and business associates on many occasions in the last 7 years and have never had a negative comment back. More