Herb Chambers BMW of Boston

Excellent experience and Kevin Bugbee made the entire process as easy as possible -- smooth, coordinated and everything done as promised in an expeditious manner. All car dealer relations should be as ea process as easy as possible -- smooth, coordinated and everything done as promised in an expeditious manner. All car dealer relations should be as easy as this experience. Everything on time, handled Dept. of Motor Vehicles Registration and followed thgru with contacting my insurance company (took away any of the necessary laborious details). More

So awful I don't even know where to start. (Most of the people on this page giving positive reviews must work for Herb Chambers) It's bad when you walk into a place for service and you see a service writer people on this page giving positive reviews must work for Herb Chambers) It's bad when you walk into a place for service and you see a service writer and an irrate customer arguing. I was ignored for 25 minutes while repeated asking an employee for some service ("I'll get someone right away" he kept telling me). Out of this world pricing (bring your own Vasaline because they will definitely charge you for using theirs). Took forever to fix a minor problem with my car. Less than 2 weeks later the "check engine" light came back on after a $1300 bill. Complete dirtbags!!!!! Avoid this place! Try Foreign West instead. More

Excellent service in all respects. The dealership has a strong customer service attitude. Kevin Bugbee, in particular, is responsive to customer needs and desires, and he manages the relationship in a very strong customer service attitude. Kevin Bugbee, in particular, is responsive to customer needs and desires, and he manages the relationship in a very positive way that leads to repeat business. The service program of Herb Chambers BMW is also excellent. They are punctual about appointments, make good time estimates for the necessary work, offer loaner cars when necessary, and are very professional about the whole process. It is a pleasure working with this dealership More

I had a great 2 yr. lease experience with Herb Chambers, and even wrote to Herb re: my experience with his salesman Ahmed Jabrane. Unfortunately my whole experience was soured when it came time to turn in m and even wrote to Herb re: my experience with his salesman Ahmed Jabrane. Unfortunately my whole experience was soured when it came time to turn in my lease car. I had bought a car from a friend, and would not be renewing a lease with Herb Chambers. Because of this; I was assessed all sorts of damage charges for scratches totaling over $3000.00. During my lease term I babied that car, and thus this was a great insult to me personally.. not to mention my pocket book! The return mgr. Kevin Bugbee said my outraged reaction was typical, and in fact there had been several occasions when he had to call the police on customers upon returning their lease vehicles. Having to call the police on customers!!? In addition they had some sort of scam worked out with a local body shop. I was told that if I took the car there; they'd do any work for $100.00 under the Herb Chambers estimate. I wrote to BMW about this, and they apologized profusely and refunded me the difference. I'll buy another BMW, but never again from Herb Chambers. More

For the past six years we have leased many cars with the help of Kevin. He is enthusiastic, helpful and very fair. He is always available to help you with all of your needs. He's very honest and trustworthy help of Kevin. He is enthusiastic, helpful and very fair. He is always available to help you with all of your needs. He's very honest and trustworthy. We couldn't have been happier with the the cars Kevin helped us get. He is truly the best person in the dealership. More

I have leased BMWs from Herb Chambers and more recently Kevin Bugbee for more than 12 years. Every three years, I've gone back to them because of the the excellent service and pricing I've received. I've a Kevin Bugbee for more than 12 years. Every three years, I've gone back to them because of the the excellent service and pricing I've received. I've also checked out other local BMW dealers, but find myself returning to Herb Chambers every time. More

Kevin is the best salesperson that i have ever dealt with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to detail is second to none. Kevin makes buying a car easy. More

I have leased BMWs for years at vaious dealerships around the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and doe the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and does not try to force the sale at all. Excellent customer service. More

I originally leased my BMW from Herb Chambers (and Kevin Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I h Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I highly recommend both Kevin and Herb Chambers. More

Great experience, keep going back for the past 8 years, dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high quality service and great communication at any time. More