Herb Chambers BMW of Boston

I brought my 2006 BMW330xi in for a minor issue- the tire pressure indicator had gone on. While my problem was quickly fixed, unfortunately the guy pulling my car around ran into another customer's car and pressure indicator had gone on. While my problem was quickly fixed, unfortunately the guy pulling my car around ran into another customer's car and there was minor damage to my bumper. Scott immediately came out to express his apologies and to ensure that my car would be fixed immediately. He asked me to let him know when I wanted to drop off the car and he had a rental waiting for me. Over the weekend, before I dropped the car off, I was again unfortunate and another car side-swiped me while I was parked. Scott worked with me to get all of the work done immediately after the other driver's insurance company accepted liability. He even made sure that several other dings and scratches that had nothing to do with either incident were fixed as well. He kept in constant communication and his service was absolutely amazing. I just picked up my car and it looks amazing- fully detailed and almost like new. I understand that sometimes stuff happens. But it's what you do in those sutuations that truly defines what you are as a service organization. Thanks to Scott's handling of this situation I truly feel as though Herb Chambers BMW is the gold standard for customer service in the industry. Thanks! More

Purchased a used 2008 528xi picked it up Saturday, realized it had pin head spots of road paint on the passenger side. They were difficult to see unless it was in the direct sunlight. Called and was realized it had pin head spots of road paint on the passenger side. They were difficult to see unless it was in the direct sunlight. Called and was immediately setup to get them removed. Kevin came to my work in Wilmington, dropped off a loaner and then return my perfect BMW later. Kevin went over and above with pers service. Great dealership, this is my second BMW that I purchased from them, people are excellent and very caring, I will return to Herb Chambers. Kevin was excellent to work with. Great experience. More

Rob Gale is by far the best! I just purchased my first Rob Gale is by far the best! I just purchased my first BMW 535 from Herb Chambers BMW Boston, sold to me by Rob Gale. I have purchased other new c Rob Gale is by far the best! I just purchased my first BMW 535 from Herb Chambers BMW Boston, sold to me by Rob Gale. I have purchased other new cars in the past but this has been the best car buying experience I have had. Herb Chambers is a very nice and well run dealership, but it is Rob that made the experience great. For anyone looking to purchase a BMW – go straight to Herb Chambers and ask only for Rob – I know you will be really happy. He is a no pressure, tell it straight salesperson, and he is personable and a pleasure to work with. He is also very knowledgeable and he took his time to help me choose the packages and options I wanted on the car and to describe financing options available. He told me how to track the car through production, kept me updated with the progress, and ultimately I had the car even sooner than promised. Once the car came he spent all the time I needed to go through all the gadgets and to make sure I would enjoy my new car. A few days after I received the car, he followed up with me to make sure everything was good, he genuinely cared that I was enjoying my new BMW. Even after that he helped me through an issue of my own making and he was beyond helpful and very patient. I recommended Rob to my Father when he wanted to purchase a 2011 X5, and he is now another happy client with the same great experience. Don’t take chances – just go to Herb Chambers and ask for Rob. More

I would recommend this dealership wholeheartedly to I would recommend this dealership wholeheartedly to anyone! So far I've purchased 3 cars from this dealership, and will continue to do so. My exper I would recommend this dealership wholeheartedly to anyone! So far I've purchased 3 cars from this dealership, and will continue to do so. My experiences have been consistently positive, far superior to similarly ranked dealerships in the Boston area. Herb Chambers understands the necessity to provide the 'extras' required in order to sell a luxury product. Mainly, focusing on outstanding customer service. The service dept. staff are exceptional. For instance, my name is remembered, rides are offered, updates provided without asking, and courtesy is the standard operating procedure. Service Manager, Mark Ravin, is an absolute joy to work with, handling the smallest detail with the same positive attitude as any larger repair issues. Mark takes the time to explain options in language you can understand and most importantly respects both your time and your wallet. You are in good hands here. More

i just bought my second car from Ahmed. Not only is he attentive, thoughtful and knowledgeable, he is fair as well. I feel that i got a very good price on both vehicles. I admire Chris Anslono for his c attentive, thoughtful and knowledgeable, he is fair as well. I feel that i got a very good price on both vehicles. I admire Chris Anslono for his calm under pressure. No matter how busy he is, or what problems may arise, he is always a gentleman and very helpful. More

Kevin is very customer focused and is always willing to go the extra mile. Three leased BMWs later and I'll go back again. Kevin is particularly helpful with the lease turn in process. He tells you exactly go the extra mile. Three leased BMWs later and I'll go back again. Kevin is particularly helpful with the lease turn in process. He tells you exactly what needs to be done, and helps you get through the process quickly. More

I've just completed a lease with Herb Chambers BMW and entered into a new one with Herb Chambers AUDI. My experience over the past 39 months dealing with this company has been excellent. In particular, th entered into a new one with Herb Chambers AUDI. My experience over the past 39 months dealing with this company has been excellent. In particular, the process of returning my car and consideration of a new one made for a unique consumer experience. My contact for returning the BMW was Kevin Bugbee, a senior sales associate at Herb Chambers BMW. He could not have been more informative or responsive and when I expressed in an interest in another brand, he made the case for BMW, but respected my interest in AUDI and made sure that my experience with their AUDI dealership was first class. Based on my experience, I highly recommend the Herb Chambers brand for professionalism, competitive pricing and a positive service experience. More

It was a hassle free experience. Everything occured on schedule and the level that was promised. I would purchase through this dealership again and would without a doubt use the same sales person-K. schedule and the level that was promised. I would purchase through this dealership again and would without a doubt use the same sales person-K. Bugbee. The car was in the condition offered and that was important to me. More

If you are considering a BMW, you should Kevin Bugbee a chance. I have been dealing with him for a almost 15 years and he is an excellent sales/customer service professional. Kevin will work with you to ge chance. I have been dealing with him for a almost 15 years and he is an excellent sales/customer service professional. Kevin will work with you to get into the best auto for you. The service department is great also-see Chris. The whole package works at Herb Chambers-BMW Boston. More

I used to drive a BMW and when I returned it after the I used to drive a BMW and when I returned it after the lease expired Kevin Bugby handled the return for me. We kept in touch and when I decided I w I used to drive a BMW and when I returned it after the lease expired Kevin Bugby handled the return for me. We kept in touch and when I decided I wanted a Mercedes he connected me with the Herb Chambers Mercedes dealership. He called ahead for me and set up an appointment with a salesperson. Kevin then followed up with me to see how my experience was and make sure I was happy with the deal terms. Because of Kevin's involvement I did not shop the price around I purchased the ML550 immediately. I trusted that he was doing the right thing for me and that I would be a valued customer for years to come. More