Herb Chambers BMW of Boston

Dan Small is a special talent. I really enjoy speaking and seeing him for service. He is really knowledgeable as a trained mechanic, friendly and a great listener. He also has an amazing demeanor. I hope and seeing him for service. He is really knowledgeable as a trained mechanic, friendly and a great listener. He also has an amazing demeanor. I hope BMW finds a way to keep him working there for a long time. I love evaluating talent and finding truly exceptional people at what they do. A guy like Dan is who I would choose to build a service franchise around. More

This particular car buying experience was the best I've had in years. I dealt with Kevin 10 years ago and called him this time for a CPO'd BMW. We chatted over the phone and then I met him the next day t had in years. I dealt with Kevin 10 years ago and called him this time for a CPO'd BMW. We chatted over the phone and then I met him the next day to test drive the car. Within 2 hours I bought the car - no haggling (due to Herb's pricing plan which is great)and I received a fair amount for my trade. Much better experience than going back and forth like I had at other dealerships. Kevin is very knowledgeable and such a pleasure to deal with at BMW. Having been in the business for 20 years, he really loves the job and meeting people. Trust me...it shows.....he takes care of his customers even after the sale. I have already told Kevin that I will be back to see him when it is time to trade in this car. More

Ahmed makes the whole process easy. Give him a call and set up an appointment before heading over to HC BMW, you'll save a lot of time and energy, it's well worth it! If you have the option ask for Kaif T set up an appointment before heading over to HC BMW, you'll save a lot of time and energy, it's well worth it! If you have the option ask for Kaif Thompson to be your finance manager. Couldn't ask for a better team! More

I have never considered myself a "car girl" however after the sublime service I experienced with Kevin I could now add that moniker to my resume! Dealing with Melissa and her team was nothing short of seeml the sublime service I experienced with Kevin I could now add that moniker to my resume! Dealing with Melissa and her team was nothing short of seemless.I Love my new X5.It is the perfect car for me .Thank you all!! More

How many could claim that every time they buy a car they go about it jokingly and with laughter? Well, thanks to Ahmed Jabrane I've been doing just this for years. Great professional, extremely loyal and se go about it jokingly and with laughter? Well, thanks to Ahmed Jabrane I've been doing just this for years. Great professional, extremely loyal and service oriented. He would leave no stone unturned to find you exactly the car you want. Every time I would pop-up unannounced he would act as if we had an appointment and deal with me as if I were the only customer. During the process of my latest lease despite an tragic family emergency that took him out for few days, Ahmed managed to be on top of the process and made an almost impossible situation a great customer experience. A brand is not about things but people, experience and memories and Ahmed delivered for Herb Chambers. The whole team at Herb Chambers BMW of Boston deserves credit as once there you feel the world revolves around you. I have seen the general manager personally attend to customers navigating their cars into the service area! It takes a great brand like BMW to deliver the best experience on the road but it takes a great matching team to put you in the car. Now I can not only brag about my BMW 328xi coupe but also about my dealership! How weird is this?! More

This is the second time that I have purchased a car the Herb Chambers BMW dealership in Boston and it was as wonderful as the first time. I have recommended this dealership to my friends and they also bou Herb Chambers BMW dealership in Boston and it was as wonderful as the first time. I have recommended this dealership to my friends and they also bought cars. I will be back here in the fall for another car. From start to finish, it is a very enjoyable experience. How many people can say this! Herb Chambers BMW Boston is the place to go to buy or lease a car. More

On Jan 3rd 2011, between the 6th and 7th floors of the Childrens Hospital Parking Garage, myself, my family and my car were faced with a dire situation. At about 3pm I returned to my 1995 BMW 525i to fin Childrens Hospital Parking Garage, myself, my family and my car were faced with a dire situation. At about 3pm I returned to my 1995 BMW 525i to find that I was unable to start the car. Not only that, but the key no longer unlocked the steering wheel or the transmission. So basically the key did nothing except turn. My parents got me the gift of AAA, so I attempted to use their services. Four hours, a cracked steering column, two locksmiths, and two tow trucks later I was still stuck. You see I created the ‘Perfect Storm’ with regards to my untowability. My car is rear wheel drive, my front tires were turned hard over at a 45deg angle, and I was in a low clearance garage on the 7th floor. Any one factor could be removed and I could have been towed, but all three made my car a 1 ½ Ton paperweight. I called BMW Peabody a few times trying to get help and to see if they knew of anyway to get my car unstuck. They balked and told me I was out of solutions. It was maddening, how could over a half dozen professionals tell me my car is forever stuck in a Hospital garage. I have a special needs child and I come to the hospital regularly and I only have one car so this situation was so frustrating. Someone mentioned Herb Chambers BMW and that I should give them a call. I didn’t feel that it would be promising but I was out of ideas. So I called at about 7pm, closing time, and was lucky enough to cross paths with Dan. Dan listened to my situation, and actually cared to help, unlike most of the others that were supposed to be there to help. He said that the techs went home for the day but he would find a solution for me and get back to me first thing the next day. Promptly at 8am the next day I got a call from Dan saying that he is ordering the part I need and secured a tech to come out to my car and get me underway. I almost fainted with unexpected joy. The day the part came in I met Edwin and Joe on the 7th floor of the garage. Edwin worked a minor miracle as Joe and I held flashlights like professionals. After a few hours my over three day ordeal was over. They are amazing people at Herb Chambers BMW and all I really have to give is word of mouth. I am spreading the good word about Herb Chambers and I thank them for giving me that opportunity. More

It was absolutely a great experience working with Ahmed Jabrane. Professionalism is the most appropriate word that I can use to describe him. Surely enough, there are many many qualified sales reps out the Jabrane. Professionalism is the most appropriate word that I can use to describe him. Surely enough, there are many many qualified sales reps out there who can help you purchase a new car and make you happy, for a while. However, there's not that many who can make this happiness last longer, longer than half a year, a year or years to come. Ahmed is definitely one of those few. For one thing, if I write an email to him asking a question about the car, after almost a year owning this car, he will reply with an answer quickly. More

This is the 3rd car deal I have done with Kevin, and I always feel very well cared for with him. It's why I go back to Herb Chambers. Service is typically excellent, and if they say they are going to do always feel very well cared for with him. It's why I go back to Herb Chambers. Service is typically excellent, and if they say they are going to do something, then they do it. I appreciate that I can work through a deal, and find the right car for the right price, and I do feel like there is give and take. More

Kevin is the best car guy i have ever dealt with. He is professional, sets proper expectations and delivers on his commitments. I have now purchased 3 cars from him and his service and follow through are professional, sets proper expectations and delivers on his commitments. I have now purchased 3 cars from him and his service and follow through are exceptional. when i t was time to exchange my car and pick up a the new vehicle the whole process took less than hour and it cold not have ben a smoother process. More