Herb Chambers BMW of Boston

This is the second time that I have purchased a car the Herb Chambers BMW dealership in Boston and it was as wonderful as the first time. I have recommended this dealership to my friends and they also bou Herb Chambers BMW dealership in Boston and it was as wonderful as the first time. I have recommended this dealership to my friends and they also bought cars. I will be back here in the fall for another car. From start to finish, it is a very enjoyable experience. How many people can say this! Herb Chambers BMW Boston is the place to go to buy or lease a car. More

On Jan 3rd 2011, between the 6th and 7th floors of the Childrens Hospital Parking Garage, myself, my family and my car were faced with a dire situation. At about 3pm I returned to my 1995 BMW 525i to fin Childrens Hospital Parking Garage, myself, my family and my car were faced with a dire situation. At about 3pm I returned to my 1995 BMW 525i to find that I was unable to start the car. Not only that, but the key no longer unlocked the steering wheel or the transmission. So basically the key did nothing except turn. My parents got me the gift of AAA, so I attempted to use their services. Four hours, a cracked steering column, two locksmiths, and two tow trucks later I was still stuck. You see I created the ‘Perfect Storm’ with regards to my untowability. My car is rear wheel drive, my front tires were turned hard over at a 45deg angle, and I was in a low clearance garage on the 7th floor. Any one factor could be removed and I could have been towed, but all three made my car a 1 ½ Ton paperweight. I called BMW Peabody a few times trying to get help and to see if they knew of anyway to get my car unstuck. They balked and told me I was out of solutions. It was maddening, how could over a half dozen professionals tell me my car is forever stuck in a Hospital garage. I have a special needs child and I come to the hospital regularly and I only have one car so this situation was so frustrating. Someone mentioned Herb Chambers BMW and that I should give them a call. I didn’t feel that it would be promising but I was out of ideas. So I called at about 7pm, closing time, and was lucky enough to cross paths with Dan. Dan listened to my situation, and actually cared to help, unlike most of the others that were supposed to be there to help. He said that the techs went home for the day but he would find a solution for me and get back to me first thing the next day. Promptly at 8am the next day I got a call from Dan saying that he is ordering the part I need and secured a tech to come out to my car and get me underway. I almost fainted with unexpected joy. The day the part came in I met Edwin and Joe on the 7th floor of the garage. Edwin worked a minor miracle as Joe and I held flashlights like professionals. After a few hours my over three day ordeal was over. They are amazing people at Herb Chambers BMW and all I really have to give is word of mouth. I am spreading the good word about Herb Chambers and I thank them for giving me that opportunity. More

It was absolutely a great experience working with Ahmed Jabrane. Professionalism is the most appropriate word that I can use to describe him. Surely enough, there are many many qualified sales reps out the Jabrane. Professionalism is the most appropriate word that I can use to describe him. Surely enough, there are many many qualified sales reps out there who can help you purchase a new car and make you happy, for a while. However, there's not that many who can make this happiness last longer, longer than half a year, a year or years to come. Ahmed is definitely one of those few. For one thing, if I write an email to him asking a question about the car, after almost a year owning this car, he will reply with an answer quickly. More

This is the 3rd car deal I have done with Kevin, and I always feel very well cared for with him. It's why I go back to Herb Chambers. Service is typically excellent, and if they say they are going to do always feel very well cared for with him. It's why I go back to Herb Chambers. Service is typically excellent, and if they say they are going to do something, then they do it. I appreciate that I can work through a deal, and find the right car for the right price, and I do feel like there is give and take. More

Kevin is the best car guy i have ever dealt with. He is professional, sets proper expectations and delivers on his commitments. I have now purchased 3 cars from him and his service and follow through are professional, sets proper expectations and delivers on his commitments. I have now purchased 3 cars from him and his service and follow through are exceptional. when i t was time to exchange my car and pick up a the new vehicle the whole process took less than hour and it cold not have ben a smoother process. More

I brought my 2006 BMW330xi in for a minor issue- the tire pressure indicator had gone on. While my problem was quickly fixed, unfortunately the guy pulling my car around ran into another customer's car and pressure indicator had gone on. While my problem was quickly fixed, unfortunately the guy pulling my car around ran into another customer's car and there was minor damage to my bumper. Scott immediately came out to express his apologies and to ensure that my car would be fixed immediately. He asked me to let him know when I wanted to drop off the car and he had a rental waiting for me. Over the weekend, before I dropped the car off, I was again unfortunate and another car side-swiped me while I was parked. Scott worked with me to get all of the work done immediately after the other driver's insurance company accepted liability. He even made sure that several other dings and scratches that had nothing to do with either incident were fixed as well. He kept in constant communication and his service was absolutely amazing. I just picked up my car and it looks amazing- fully detailed and almost like new. I understand that sometimes stuff happens. But it's what you do in those sutuations that truly defines what you are as a service organization. Thanks to Scott's handling of this situation I truly feel as though Herb Chambers BMW is the gold standard for customer service in the industry. Thanks! More

Purchased a used 2008 528xi picked it up Saturday, realized it had pin head spots of road paint on the passenger side. They were difficult to see unless it was in the direct sunlight. Called and was realized it had pin head spots of road paint on the passenger side. They were difficult to see unless it was in the direct sunlight. Called and was immediately setup to get them removed. Kevin came to my work in Wilmington, dropped off a loaner and then return my perfect BMW later. Kevin went over and above with pers service. Great dealership, this is my second BMW that I purchased from them, people are excellent and very caring, I will return to Herb Chambers. Kevin was excellent to work with. Great experience. More

Rob Gale is by far the best! I just purchased my first Rob Gale is by far the best! I just purchased my first BMW 535 from Herb Chambers BMW Boston, sold to me by Rob Gale. I have purchased other new c Rob Gale is by far the best! I just purchased my first BMW 535 from Herb Chambers BMW Boston, sold to me by Rob Gale. I have purchased other new cars in the past but this has been the best car buying experience I have had. Herb Chambers is a very nice and well run dealership, but it is Rob that made the experience great. For anyone looking to purchase a BMW – go straight to Herb Chambers and ask only for Rob – I know you will be really happy. He is a no pressure, tell it straight salesperson, and he is personable and a pleasure to work with. He is also very knowledgeable and he took his time to help me choose the packages and options I wanted on the car and to describe financing options available. He told me how to track the car through production, kept me updated with the progress, and ultimately I had the car even sooner than promised. Once the car came he spent all the time I needed to go through all the gadgets and to make sure I would enjoy my new car. A few days after I received the car, he followed up with me to make sure everything was good, he genuinely cared that I was enjoying my new BMW. Even after that he helped me through an issue of my own making and he was beyond helpful and very patient. I recommended Rob to my Father when he wanted to purchase a 2011 X5, and he is now another happy client with the same great experience. Don’t take chances – just go to Herb Chambers and ask for Rob. More

I would recommend this dealership wholeheartedly to I would recommend this dealership wholeheartedly to anyone! So far I've purchased 3 cars from this dealership, and will continue to do so. My exper I would recommend this dealership wholeheartedly to anyone! So far I've purchased 3 cars from this dealership, and will continue to do so. My experiences have been consistently positive, far superior to similarly ranked dealerships in the Boston area. Herb Chambers understands the necessity to provide the 'extras' required in order to sell a luxury product. Mainly, focusing on outstanding customer service. The service dept. staff are exceptional. For instance, my name is remembered, rides are offered, updates provided without asking, and courtesy is the standard operating procedure. Service Manager, Mark Ravin, is an absolute joy to work with, handling the smallest detail with the same positive attitude as any larger repair issues. Mark takes the time to explain options in language you can understand and most importantly respects both your time and your wallet. You are in good hands here. More

i just bought my second car from Ahmed. Not only is he attentive, thoughtful and knowledgeable, he is fair as well. I feel that i got a very good price on both vehicles. I admire Chris Anslono for his c attentive, thoughtful and knowledgeable, he is fair as well. I feel that i got a very good price on both vehicles. I admire Chris Anslono for his calm under pressure. No matter how busy he is, or what problems may arise, he is always a gentleman and very helpful. More