Herb Chambers BMW of Boston

I was pleasantly surprise with my experience after having bought a new BMW. It's been many years since I bought a car and this was my first experience buying a new car. I did not experienced any of the neg bought a new BMW. It's been many years since I bought a car and this was my first experience buying a new car. I did not experienced any of the negative aspects that are usually associated with car purchasing. I was ready for all the usual back and forth of negotiating a price, however, Herb Chambers were very reasonable. Ultimately, they do have to make SOME profit when selling a car, otherwise, they'd be out of business. However, they are very reasonable and will not try to milk you for every pennies they can. Ahmed is fun and professional. He will also go out of his way to meet your needs. Definitely a very good dealership and very good person to work with. Recommends without reservation. More

My experience with Herb Chambers over the past 10 years on 3 different BMW's has been excellent in every way. In particular each individaul that I have dealt with, from salesperson to most especiallty ser on 3 different BMW's has been excellent in every way. In particular each individaul that I have dealt with, from salesperson to most especiallty service personell have treated me with respect for my time and courtesy. Jim Miscioscia a Service Advisor, in particular, has been very helpful in diagnosing problems and providing solutions. He is a go to, get it done guy. More

i purchased an X5 from this dealership and i found the entire experience to be outstanding. Kevin Bugbee was responsive, honest, knowledgeable and a true pleasure to work with. I highly recommend both Kev entire experience to be outstanding. Kevin Bugbee was responsive, honest, knowledgeable and a true pleasure to work with. I highly recommend both Kevin and this dealership. He made what is often a stressful or confrontational transaction into a smooth and positive one. More

Rob Gale and the whole time at Herb Chambers BMW were awesome! I just leased a brand new 535xi. If your an educated customer and you want to deal with straight shooters who won't insult your research o awesome! I just leased a brand new 535xi. If your an educated customer and you want to deal with straight shooters who won't insult your research or intelligence then I highly recommend this dealership. More

I have been a customer of Herb Chambers BMW of Boston since 1998. From the very first visit, I was struck by how this dealership set itself apart from all others that I had visited. The showroom is immac since 1998. From the very first visit, I was struck by how this dealership set itself apart from all others that I had visited. The showroom is immaculate, the entire staff was professional and courteous and is run with the efficiency you would expect from a dealership selling finely engineered German automobiles. The service advisors are incredibly customer-centic, and go out of their way to accommodate every need. From the moment I first meet my sales associate, Kevin Bugbee back in 1998, I realized he was someone that I could communicate with and feel comfortable that I was getting objective and expert advice. He was, and is, extremely knowledgeable and honest throughout the entire process. Since 1998, Kevin was in touch, always available, and has reached out to us socially which we greatly appreciated. When needing a new car, I never gave an thought to approaching any other dealership or sales associate. This time around, Kevin Bugbee again worked with my wife and I to help identify the right car for our needs. His patience, attention, and thoughtfulness made what could often be a daunting experience, pleasurable. More

I've been a customer since 2004 and have always been treated well and fairly by all employees. My most recent visit was exceptional because the sales rep went the proverbial "extra mile" to have some d treated well and fairly by all employees. My most recent visit was exceptional because the sales rep went the proverbial "extra mile" to have some damage to my new car (less than one week old)fixed timely and economically. He demonstrated concern for the customer by giving my situation his personal attention and followed through to make sure everthing was done correctly before the car was returned to me. All the other employees I dealt with during this visit from the service people to shuttle driver showed attention to detail (e.g. shuttle driver calling ahead to have the cars ready)and professionalism. More

We never thought purchasing a car would be such a plesant experience until our experience with Ahmed Jabrane. He was kind and respectful as well as patient and knowledgeable. He answered any questions we had experience until our experience with Ahmed Jabrane. He was kind and respectful as well as patient and knowledgeable. He answered any questions we had that day and also, if we had questions later that week or even later in the month, he was only a phone call away. Other car salesmen don't want to deal with you once they've made their sale, but Ahmed showed us the same courtesy as others do to new clientle even after we purchased our car. Since we had such a great experience with Ahmed Jabrane on our X3, we will definitely be calling him again when we are ready to purchase our next car. More

In the 5 years I've been going to herb chambers they have given excellent service. The service advisers are attentive, communicate and accommodate whenever possible. My place of employment is entirely out of given excellent service. The service advisers are attentive, communicate and accommodate whenever possible. My place of employment is entirely out of the way of any service shuttle pick-up staff, but the team at this service center always pick-up and drop me off right in front. Theyre thoughtful and considerate and my car has always been in tip top shape after leaving the center! More

I was introduced to Kevin Bugbee by a friend from Lexus of Norwood, Mr Ken LeBlanc. After purchasing several lexus models from Ken I told him I was interested in a BMW X5 and he directed me to Kevin Bugbe of Norwood, Mr Ken LeBlanc. After purchasing several lexus models from Ken I told him I was interested in a BMW X5 and he directed me to Kevin Bugbee from Herb Chambers BMW of Boston. Ken told me that Kevin was a fantastic person and would take care of all my needs with a new BMW. I respected Ken and called Kevin. I purchased an X5 from Kevin and was more than happy with his knowledge and honesty throughtout the process! Since then my wife and I have become close friends with Kevin and his wife Francis and have enjoyed many special times and events together. Kevin and Francis have the best neighborhood parties and have introduced us to many other new people from the area. It has been a sincere pleasure dealing with Mr Bugbee and I'm positive that most of his customers would say the same thing. I have since introduced Kevin to some of my close friends and they all have had similar good experiences with him and Herb Chambers BMW of Boston. Herb Chambers should be prould to have Kevin Bugbee as his sales manager!! Sincerely Marcel Besse More

Herb Chambers bmw consistenlty delivers exceptional customer care during and after the sale experience. The delearship is spotless the staff are very professional and friendly phone calls are aways re customer care during and after the sale experience. The delearship is spotless the staff are very professional and friendly phone calls are aways returned very timely Low pressure atmosphere makes the buying experience very comfortable never any unexpected surprizes. My sales associate Kevin Bugbee was an expert. Kevin knows BMW inside and out the delivery was time efficient and no question was left unanswered More