Herb Chambers BMW of Boston
Boston, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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This dealership and it's salesperson, Kevin Bugbee, helped make this the best new car purchase experience I've ever had and I have purchased many new cars and have a lot to compare with. Kevin did eve helped make this the best new car purchase experience I've ever had and I have purchased many new cars and have a lot to compare with. Kevin did everything possible to make my experience excellent, to find THE car I wanted, to make me feel comfortable, fell confident I will get a great car and confident I would get great pricing on my Trade In and new car. Kevin even offered to drive my new car to Connecticut, where I live, over 70 miles away in order to register the car for me! I had a lot of product questions and he knew the car inside and out. GREAT car knowledge. More
Dealing with Kevin was one of the more pleasuarable experiences I have ever had buying a new car. He spent time not selling me a car, but helping me find the car that i was loooking for. His sales tech experiences I have ever had buying a new car. He spent time not selling me a car, but helping me find the car that i was loooking for. His sales technique was not in your face, but more "let me help your sort through the buying process". It was perfect for how I like to buy big ticket items such as a car. I would recommend Kevin to anyone that was interested in buying a BMW. More
Very knowledgable team with exceptional client service! All of the associates are very professional and they respond to all inquiries promptly. I have purchased several cars from the dealership and each e All of the associates are very professional and they respond to all inquiries promptly. I have purchased several cars from the dealership and each experience had been a positive one. Ahmed Jabrane and Paul McDaniels have been great to work with each time answering all of my many questions. They make the process of purchasing a vehicle easy with no hassles. I would highly recommend the dealership and Ahmed and Paul to my friends and family. More
Great customer service; friendly, prompt & have broad knowledge of their products. The entire process from ordering the car till the day I picked up and even afterward was smooth and explained in advance knowledge of their products. The entire process from ordering the car till the day I picked up and even afterward was smooth and explained in advance. I particularly acknowledge Mr. Ahmed Jabrane (sales representative) for his effort in making my experience as easy as possible. More
Kevin Bugbee was incredibly knowledgeable, thorough and gracious. His efforts to find a certified X3 that met our criteria far exceeded any expectation we had. And when the vehicle needed extra time to be gracious. His efforts to find a certified X3 that met our criteria far exceeded any expectation we had. And when the vehicle needed extra time to be brought up to his and Herb Chamber's high standards, Kevin lent his own car to us while he personally made sure the work was completed to perfection. More
The reason I am writing about my experiences at HC BMW is different than what most people would probably write about. That is because I did not end up making a purchase after spending a good amount of time w different than what most people would probably write about. That is because I did not end up making a purchase after spending a good amount of time with the staff. I walked into the dealership wanting to make a purchase that in the end would really hurt me in the end. Richard and Aaron spent over an hour with me explaining all of the differences and tried to work out the best plan for me. Although I did not end up walking out with anything that day, I will definitely be returning when I am ready to buy in the future, as well as recommending them. More
My family and I were on vacation . While driving to Massachusetts, the GPS indicated a DVD error message. The navigation system was not working. So I contacted the BMW 24 Hr. Roadside Assistance. The Massachusetts, the GPS indicated a DVD error message. The navigation system was not working. So I contacted the BMW 24 Hr. Roadside Assistance. The lady I spoke to was very helpful and gave me very detailed directions to the nearest BMW service center, Herbs Chambers. From the moment we arrived, the service advisor and staff were very professional and courteous. They promptly attended our problem. While we waited for our car, I walked over to the auto showroom. I was greeted by a friendly sales associate. He showed me around, and we talked about the upcoming 5 series sedan. In a matter of minutes, my navigation system was working with a new navigational DVD. They also replaced the out tail light bulb for me. Our experience with Herb Chambers was a pleasure. This all happened on a Sunday afternoon. Needless to say, if we didn't have our GPS working, the outcome of our vacation would have been quite different. Thank you Dan and staff. With much appreciation, Karen More
I had a great experience working with Kevin. This was my first time buying buying a car and Kevin guided me through the process. There was one car I was interested in purchasing,but Kevin would not sell it first time buying buying a car and Kevin guided me through the process. There was one car I was interested in purchasing,but Kevin would not sell it to me because it did not meet BMW's high standards. He said he would find me a car I would be happy with and he was able to do just that. Iwould highly recommend Kevin to all my friends and family. More
Kevin goes waaaaay beyond the call of duty and is a great asset to BMW. He's always there when I need him and very trustworthy. I think this is a unique quality and not typical. I would recommend him to my asset to BMW. He's always there when I need him and very trustworthy. I think this is a unique quality and not typical. I would recommend him to my friends and have in the past. The service department is great too. Very friendly and on top of things. More
Kevin asked me for a review, but he deserves a good review as does the dealership. Jade helped me lease the car, Kevin with the turn in of the car. Very helpful, very professional, and assisted me with review as does the dealership. Jade helped me lease the car, Kevin with the turn in of the car. Very helpful, very professional, and assisted me with an insurance claim so I did not pay for window chip. More