Herb Chambers BMW of Boston

Excellent service in all respects. The dealership has a strong customer service attitude. Kevin Bugbee, in particular, is responsive to customer needs and desires, and he manages the relationship in a very strong customer service attitude. Kevin Bugbee, in particular, is responsive to customer needs and desires, and he manages the relationship in a very positive way that leads to repeat business. The service program of Herb Chambers BMW is also excellent. They are punctual about appointments, make good time estimates for the necessary work, offer loaner cars when necessary, and are very professional about the whole process. It is a pleasure working with this dealership More

I had a great 2 yr. lease experience with Herb Chambers, and even wrote to Herb re: my experience with his salesman Ahmed Jabrane. Unfortunately my whole experience was soured when it came time to turn in m and even wrote to Herb re: my experience with his salesman Ahmed Jabrane. Unfortunately my whole experience was soured when it came time to turn in my lease car. I had bought a car from a friend, and would not be renewing a lease with Herb Chambers. Because of this; I was assessed all sorts of damage charges for scratches totaling over $3000.00. During my lease term I babied that car, and thus this was a great insult to me personally.. not to mention my pocket book! The return mgr. Kevin Bugbee said my outraged reaction was typical, and in fact there had been several occasions when he had to call the police on customers upon returning their lease vehicles. Having to call the police on customers!!? In addition they had some sort of scam worked out with a local body shop. I was told that if I took the car there; they'd do any work for $100.00 under the Herb Chambers estimate. I wrote to BMW about this, and they apologized profusely and refunded me the difference. I'll buy another BMW, but never again from Herb Chambers. More

For the past six years we have leased many cars with the help of Kevin. He is enthusiastic, helpful and very fair. He is always available to help you with all of your needs. He's very honest and trustworthy help of Kevin. He is enthusiastic, helpful and very fair. He is always available to help you with all of your needs. He's very honest and trustworthy. We couldn't have been happier with the the cars Kevin helped us get. He is truly the best person in the dealership. More

I have leased BMWs from Herb Chambers and more recently Kevin Bugbee for more than 12 years. Every three years, I've gone back to them because of the the excellent service and pricing I've received. I've a Kevin Bugbee for more than 12 years. Every three years, I've gone back to them because of the the excellent service and pricing I've received. I've also checked out other local BMW dealers, but find myself returning to Herb Chambers every time. More

Kevin is the best salesperson that i have ever dealt with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to with, proactive, professional and courteous. i have referred many a friend to Kevin. Kevin delivers the cars to me personally and his attention to detail is second to none. Kevin makes buying a car easy. More

I have leased BMWs for years at vaious dealerships around the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and doe the country and have never had such a positive experience as I did at Herb Chambers with Kevin Bugby. He genuinely cares about his customers and does not try to force the sale at all. Excellent customer service. More

I originally leased my BMW from Herb Chambers (and Kevin Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I h Bugby). I then purchased it off the lease (with Kevin). Both the lease and the purchase were seemless. Service over the years has been great. I highly recommend both Kevin and Herb Chambers. More

Great experience, keep going back for the past 8 years, dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high dealing with Mr. Bugbee is wonderful and his professionalism level is excellent. Would highly recommend to anyone. The sales department provided high quality service and great communication at any time. More

To start off, I own a 2004 325xi. I loved my bmw, and originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd originally purchased from Foreign Motors West in Natick, which is now Herb Chambers, I decided that because of my wonderful experience with FMW, I'd attempt to stay with them (again, now Herb Chambers). What a bad decision that was. I didn't end up buying a car there, nor would I ever reccommend this dealership to anyone. I went in looking at the CPO X3's/328xi coupes. I test drove a 2007 X3, and while I did like it I hadn't walked into their dealership planning on buying a car that day. So when it all came down to it, the payment was a little higher then I was interested in at this time, and it was something I needed to sleep on to make a decision. Not more then 2 hours after leaving the dealership, the salesman called me. The calls have continued to this day, every day...sometimes twice a day. How desperate are they to sell a car, that the salesman specifically told me "are hot items" right now. If they are so hot, why is he essentially harrassing me? I have since purchased an Audi from a non-herb chambers dealership, and honestly would never even think about purchasing from a Herb Chambers owned dealership again. Especially if this is how their salesman are trained to deal with potential customers. More

This is the third new BMW I have purchased at this dealership. Every experience I've had at Herb Chambers BMW over the past 9 years has been outstanding. My salesperson, Kevin Bugbee and my service dealership. Every experience I've had at Herb Chambers BMW over the past 9 years has been outstanding. My salesperson, Kevin Bugbee and my service manager, Chris Anselon, have always more than exceeded my expectations. I have referred numerous friends to all of the Chambers dealerships through Kevin Bugbee and haven't heard a single complaint yet. They truly understand the meaning of customer service. More