Herb Chambers BMW of Boston

This dealership has a culture of customer service and quality work in all its different areas of business. This is the second car I have bought from them and the experience was supportive, fun and positi quality work in all its different areas of business. This is the second car I have bought from them and the experience was supportive, fun and positive. Obviously I was happy with price, but beyond that is how every effort was made to make sure I was pleased. This same attitude extends to the Service Department, which took care of my previous vehicle. Thumps up to this well trained team! More

My husband and I spent a lot of time shopping for a new car - at not just one dealership but several. When we met with Kevin it became obvious to us that we would be best served through a relationship wit car - at not just one dealership but several. When we met with Kevin it became obvious to us that we would be best served through a relationship with Herb Chambers. Even after he knew we were no longer interested in a BMW, Kevin saw to it personally that we met with the right person and got the best deal we could get on the car that was right for us. We negotiated heavily on the price for this car. At other dealerships the sales staff became frustrated and impatient with us, but when we met with Kevin we were pleasantly surprised by his friendliness and professionalism. Kevin was helpful throughout the process, even helping us with details of the delivery that we did not expect. We recommend Kevin to friends looking to buy a new car, without hesitation. More

The outstanding ratings given above are the net result of the overall customer service expereince provided by Kevin Bugbee. From the first phone call I made to the last moment of delivering and demonstrating the overall customer service expereince provided by Kevin Bugbee. From the first phone call I made to the last moment of delivering and demonstrating the new 328I, Kevin was responsive, competent, knowledgable, efficient and friendly. He made the overall buying (leasing) experience a pleasure. This experience included a last minute request on my part to have the car delivered a day earlier than previously agreed. Kevin and the service dept. met my request and delivered the car an hour earlier than they thought was possible. Kevin delivered the car to my condo and completed the buyng expereince in a convienent and exceedingly efficient manner. Justin, who walked me through the final financial transaction and process, was also friendly, competent and helpful. I would absolutely return to this dealer and salesman for my future purchases or leases. More

We knew which car we wanted when we arrived at the dealership. Kevin helped us secure financing, decide on the extras we wanted, and gave us the contact details for the insurer. The process was so e dealership. Kevin helped us secure financing, decide on the extras we wanted, and gave us the contact details for the insurer. The process was so easy that everything was signed and paid for the same day! He then took care of the car registration and final touches so a few days later we were able to come back to the dealership and drive away with our car. The whole process was incredibly easy and painless. More

I had a great experience with Kevin. Kevin was recommended to me from a friend who told me if I ever wanted a BMW I should give him a call. He was very responsive and returned my calls promptly. I recommended to me from a friend who told me if I ever wanted a BMW I should give him a call. He was very responsive and returned my calls promptly. It had been many years since I made my last car purchase so I had a lot of questions regarding financing, trades and especially the concept of "pre-owned" certified. He was extremely knowledgeable, patient and never made me feel like I was asking a "stupid" question. I ended up deciding that I wanted to buy a different brand of car. I explained to Kevin I felt a four wheel drive car would really be better for me. He referred me to another salesman, and followed up twice after that to make sure I had made the connection and to see if I had any further questions. I was impressed how he handled the entire process. He was very professional and he seemed very sincere in wanting to help me find the car that was the right match for me. More

HERB CHAMBERS BMW OF BOSTON IS A WONDERFUL DEALERSHIP TO DEAL WITH. MELISSA STEFFY WHO IS THE GENERAL MANAGER RUNS A VERY SMOOTH OPERATION. YOU WILL FIND THE PEOPE WORKING THERE VERY FRIENDLY AND EFFICIENT DEAL WITH. MELISSA STEFFY WHO IS THE GENERAL MANAGER RUNS A VERY SMOOTH OPERATION. YOU WILL FIND THE PEOPE WORKING THERE VERY FRIENDLY AND EFFICIENT. YOU WILL FIND THE BUSY SERVICE DEPARTMENT GREAT!!! I HAVE BEEN DEALING WITH CHRIS ANSLONO MY SERVICE ADVISOR FOR THE LAST TEN YEARS. HE ALWAYS BEEN VERY ACCOMMODATING AND HELPFUL TO ME. OVER THE YEARS, MY HUSBAND AND I HAVE DEALT WITH A LOT OF DEALERSHIPS, AND IT IS SUCH A RELIEF TO FIND ONE THAT IS SO RESPECTFUL OF PEOPLE. More

Great experience from when the new lease for BMW 335 Conv was signed and then returning the lease early, prompt, effective service and Kevin is keen to help anyway he can. Gave sound advice on what was neede was signed and then returning the lease early, prompt, effective service and Kevin is keen to help anyway he can. Gave sound advice on what was needed and a fair financial settlement. I would recommend Kevin and Herb Chambers BMW More

Kevin Bugbee found us the exact car that we wanted. He was extremely responsive and helpful. He is very experienced and knowledgeable. He made the purchase of our new car easy, fun, and straightforward. was extremely responsive and helpful. He is very experienced and knowledgeable. He made the purchase of our new car easy, fun, and straightforward. We found him to be very fair in the negotiation process. He is also just a very warm, lovely person. I recommend him very highly. More

Kevin has helped me with three car purchases over a twelve year period. He is a sensational guy, smart, warm, and always incredibly helpful. I can't imagine feeling more helped in purchasing a car. K twelve year period. He is a sensational guy, smart, warm, and always incredibly helpful. I can't imagine feeling more helped in purchasing a car. Kevin really went out of his way to secure this car for us. Steven Cooper More

I was pleasantly surprise with my experience after having bought a new BMW. It's been many years since I bought a car and this was my first experience buying a new car. I did not experienced any of the neg bought a new BMW. It's been many years since I bought a car and this was my first experience buying a new car. I did not experienced any of the negative aspects that are usually associated with car purchasing. I was ready for all the usual back and forth of negotiating a price, however, Herb Chambers were very reasonable. Ultimately, they do have to make SOME profit when selling a car, otherwise, they'd be out of business. However, they are very reasonable and will not try to milk you for every pennies they can. Ahmed is fun and professional. He will also go out of his way to meet your needs. Definitely a very good dealership and very good person to work with. Recommends without reservation. More