Herb Chambers BMW of Boston

This is the 6th or 7th time I've leased a new vehicle from BMW of Boston. I live in Connecticut. The reason is that Kevin Bugbee is one of the best salesmen I've worked with and I trust him to find me from BMW of Boston. I live in Connecticut. The reason is that Kevin Bugbee is one of the best salesmen I've worked with and I trust him to find me the car and the price I'm looking for. The customer service experience is wonderful. More

great product, price, and service. very pleased. Kevin great product, price, and service. very pleased. Kevin Bugbee did an excellent job of matching the best price, and the delivery was flawless. I hig great product, price, and service. very pleased. Kevin Bugbee did an excellent job of matching the best price, and the delivery was flawless. I highly recommend him. More

I've been leasing cars from Kevin @ Herb Chambers for 18 years and several times, including yesterday, returned my lease car and got a great deal on a new 650i xdrive convertible. Car arrived as always in t years and several times, including yesterday, returned my lease car and got a great deal on a new 650i xdrive convertible. Car arrived as always in top class condition and I am sure i'll get world class service at Herb C. as always More

I've been waiting for the credit approval however I haven't got any call during the day. I get at least 3 calls when I don't buy a car however I decided to buy, left deposit, apply for the credit, br haven't got any call during the day. I get at least 3 calls when I don't buy a car however I decided to buy, left deposit, apply for the credit, brought lots of stupid document that I've been asked. Finance department should have called me at the end of day, explain what was going on about credit, unfortunately they were irresponsible! Worse my credit score went 10 points down. Probably I will escalate situation to essential departments. More

My highly positive experience with Herb Chambers has been largely due to the excellent service provided by Kevin Bugbee, sales person. I've bought two cars from Kevin, both European delivery which involves m largely due to the excellent service provided by Kevin Bugbee, sales person. I've bought two cars from Kevin, both European delivery which involves more work but is a great deal and experience. Kevin went above and beyond with my last purchase. He drove my new 650i convertible down to Cape Cod on his day off while I was on vacation rather than force me to wait a few days to pick up my new car. Kevin's service saved me time and allowed me to take possession of my new convertible while on vacation at the beach! - Jim of Cambridge More

Kevin is an excellent sales advisor. I have recommended him to others because of the quality of his service and his knowledge of the subject matter. him to others because of the quality of his service and his knowledge of the subject matter. More

Kevin went above and beyond to help me find my new car. Turns out it was not a BMW but he was good with that and made the connection to a salesman at the Lexus dealership. Turns out it was not a BMW but he was good with that and made the connection to a salesman at the Lexus dealership. More

Ari was great and enjoyed working with him. Even though Ari was great and enjoyed working with him. Even though he did not have the car i wanted, he found the perfect car for me at another showroom based o Ari was great and enjoyed working with him. Even though he did not have the car i wanted, he found the perfect car for me at another showroom based on what I told him i was looking for, great job! More

[Updated review] After our initial, unpleasant visit [Updated review] After our initial, unpleasant visit here, the general manager, Melissa Steffy, called the very next morning to apologize and to ask [Updated review] After our initial, unpleasant visit here, the general manager, Melissa Steffy, called the very next morning to apologize and to ask for a chance to make it up to my wife and I. We accepted, and she set up an appointment with Hadi Eslami. It's been a remarkably excellent experience from then on. He's answered all of our questions expertly, and been very friendly and personable. He helped set up appointments at other dealerships that we were comparing BMW with; took us on multiple test drives; and made sure we knew all the working details of the car we were interested in. After not wanting to return to this dealership, we are now purchasing a car from them! Hadi's been very careful to make sure we got the exact car that we wanted, and he's been good about communicating throughout the process so far. Melissa also followed up with us to make sure we were satisfied. If we'd only worked with Hadi first, this review would be all 5s. I highly recommend Hadi if you're shopping for a BMW. ----- [I've redacted our original review in light of the remedial actions taken; mistakes were made and acknowledged, so I feel there's no need to pile on any individual.] More

I recently turned in a car coming off lease and leased another vehicle from Kevin. The process couldnt' have been more pleasant. The new car was ready when promied and the process to turn in the old car w another vehicle from Kevin. The process couldnt' have been more pleasant. The new car was ready when promied and the process to turn in the old car was simple. Kevin went out of his way to be sure that things were processed on my schedule, which was a huge help. Not only was the transaction stress free, I also am driving a beautiful new car now. More