Herb Chambers BMW of Boston

Kevin is the epitome of customer service. He made my lease turn-in process as easy as pie. There was a miscommunication on my appointment, but he didn't want to keep me waiting. He shepherded the enti lease turn-in process as easy as pie. There was a miscommunication on my appointment, but he didn't want to keep me waiting. He shepherded the entire process, the whole time being very sensitive about my time. I appreciate that kind of service. When I make a decision to buy a new BMW, I'll call Kevin directly. More

My BMW was approaching lease end this September, I was referred to Kevin Bugbee from my neighbors whom have done business W/Kevin on several occasions. (they both drive BMW's & re-lease every 3yrs)I calle referred to Kevin Bugbee from my neighbors whom have done business W/Kevin on several occasions. (they both drive BMW's & re-lease every 3yrs)I called Kevin, gave him a list of options that I was looking for and told him I needed his best price, and that is what I got. I cannot express how painless this experience was, my husband not a fan of playing the car dealership game was pleasantly surprised as well that I got so much accomplished without him needing to step in, (as in the past at other dealerships & in dealing w/other sales consultants)Kevin was totally on top of things and when my trucks delivery was delayed due to an act of god Hurricane"Earl", he was more upset about it than I was. He was overly accomodating and followed up each day with a status. Kevin was also responsible for returning my 535XI to the leasing company for end of lease and that was another seamless transaction. I highly recommend Kevin to anyone in the market looking for a painless & easy experience. I also know that in 36 months I do not have to worry or dread about having to deal with the "typical" nonsense when shopping for another BMW and will go directly to Kevin. More

We bought a used Mazda3 at this BMW dealership. They were not very knowledgeable about the car they were selling. I recommend if they take in a used vehicle other than BMW, they should have some knowle were not very knowledgeable about the car they were selling. I recommend if they take in a used vehicle other than BMW, they should have some knowledge of the vehicle. Otherwise, they were very friendly and helped us as much as they could. More

Ahmed helped me to get my BMW 3 series within a week I first walked into the door. He was very knowledgeable and ensured me as a buyer could get the car as quickly as possible with the least hassles. He first walked into the door. He was very knowledgeable and ensured me as a buyer could get the car as quickly as possible with the least hassles. He addressed all my concerns and went above and beyond his responsiblities to make sure I was satisified with the transaction. I highly recommended him. More

This is the third BMW that we have purchased. On the day we visited the dealership, we were assigned to work with Client Advisor Ahmed Jabrane. Over the course of one week, we viewed several vehicles and c we visited the dealership, we were assigned to work with Client Advisor Ahmed Jabrane. Over the course of one week, we viewed several vehicles and contemplated leasing or buying a pre-owned certified BMW . During this time, we worked with Ahmed Jabrane and found him to be professional, very knowledgeable, quick (with information and finance matters). Our decision was an important one as we were buying this car for our daughter who will use it when she returns to college next year and we wanted the vehicle to be reliable have the appropriate level of maintenance/extended warranty. Ahmed listened to our needs and prioritized what we expressed was most important to be included with the vehicle. The transaction was completed within the week and we were very satisfied. More

I bought a pre-owned BMW from this dealer. The sales person was very friendly and very kind person. He helped us a lot to make us believe that we are at the right place to buy our car and we did. Even a person was very friendly and very kind person. He helped us a lot to make us believe that we are at the right place to buy our car and we did. Even after we bougth our car he did not change his face and he still showed us a very good customer service. Thank you! More

This dealership was pleasant to work with and more than competent. I would definitely recommend them and have always been pleased the the Chamber Dealerships I have dealt with in the past (Toyota & Honda) competent. I would definitely recommend them and have always been pleased the the Chamber Dealerships I have dealt with in the past (Toyota & Honda). I'll tell you what I don't like - that is being forced into writing a novel about a simple business transaction. What ever happen to less is more. More

Ahmed was a pleasure to work with. It's because of him that I will recommend this dealership to my colleagues and friends. He really made the transaction smooth and whenever I called, he always returned m that I will recommend this dealership to my colleagues and friends. He really made the transaction smooth and whenever I called, he always returned my call. I won't deal with anyone else from now on. More

I did not have time to shop around so I went to a reputatble dealer. I did appreciate the friendliness of the service. I would have liked to negotiate the price but I had an emergency I needed the ca reputatble dealer. I did appreciate the friendliness of the service. I would have liked to negotiate the price but I had an emergency I needed the car and overall the price was not bad. The process went smoothly. The client advisor was courteous and professional he provided all the necessary information and answered all my questions. More

Not all sales people are created equal. At Herb Chambers BMW in Boston, MA one person stands head-and-shoulders above the rest...Kevin Bugbee. In a word - awesome. He helped my wife and I out of tough s BMW in Boston, MA one person stands head-and-shoulders above the rest...Kevin Bugbee. In a word - awesome. He helped my wife and I out of tough spot; thoroughly explained all of our options and presented us with various scenarios so that could make an informed decision without any pressure to buy/lease, make a deposit, etc. He took his time and spent hours with us...not minutes so when we came to a decision it was ours alone to make and feel good about it. I've been buying cars for over two decades and I've never had a better experience than I had with him at Herb Chambers in Boston. More