Herb Chambers BMW of Boston

I've been waiting for the credit approval however I haven't got any call during the day. I get at least 3 calls when I don't buy a car however I decided to buy, left deposit, apply for the credit, br haven't got any call during the day. I get at least 3 calls when I don't buy a car however I decided to buy, left deposit, apply for the credit, brought lots of stupid document that I've been asked. Finance department should have called me at the end of day, explain what was going on about credit, unfortunately they were irresponsible! Worse my credit score went 10 points down. Probably I will escalate situation to essential departments. More

My highly positive experience with Herb Chambers has been largely due to the excellent service provided by Kevin Bugbee, sales person. I've bought two cars from Kevin, both European delivery which involves m largely due to the excellent service provided by Kevin Bugbee, sales person. I've bought two cars from Kevin, both European delivery which involves more work but is a great deal and experience. Kevin went above and beyond with my last purchase. He drove my new 650i convertible down to Cape Cod on his day off while I was on vacation rather than force me to wait a few days to pick up my new car. Kevin's service saved me time and allowed me to take possession of my new convertible while on vacation at the beach! - Jim of Cambridge More

Kevin is an excellent sales advisor. I have recommended him to others because of the quality of his service and his knowledge of the subject matter. him to others because of the quality of his service and his knowledge of the subject matter. More

Kevin went above and beyond to help me find my new car. Turns out it was not a BMW but he was good with that and made the connection to a salesman at the Lexus dealership. Turns out it was not a BMW but he was good with that and made the connection to a salesman at the Lexus dealership. More

Ari was great and enjoyed working with him. Even though Ari was great and enjoyed working with him. Even though he did not have the car i wanted, he found the perfect car for me at another showroom based o Ari was great and enjoyed working with him. Even though he did not have the car i wanted, he found the perfect car for me at another showroom based on what I told him i was looking for, great job! More

[Updated review] After our initial, unpleasant visit [Updated review] After our initial, unpleasant visit here, the general manager, Melissa Steffy, called the very next morning to apologize and to ask [Updated review] After our initial, unpleasant visit here, the general manager, Melissa Steffy, called the very next morning to apologize and to ask for a chance to make it up to my wife and I. We accepted, and she set up an appointment with Hadi Eslami. It's been a remarkably excellent experience from then on. He's answered all of our questions expertly, and been very friendly and personable. He helped set up appointments at other dealerships that we were comparing BMW with; took us on multiple test drives; and made sure we knew all the working details of the car we were interested in. After not wanting to return to this dealership, we are now purchasing a car from them! Hadi's been very careful to make sure we got the exact car that we wanted, and he's been good about communicating throughout the process so far. Melissa also followed up with us to make sure we were satisfied. If we'd only worked with Hadi first, this review would be all 5s. I highly recommend Hadi if you're shopping for a BMW. ----- [I've redacted our original review in light of the remedial actions taken; mistakes were made and acknowledged, so I feel there's no need to pile on any individual.] More

I recently turned in a car coming off lease and leased another vehicle from Kevin. The process couldnt' have been more pleasant. The new car was ready when promied and the process to turn in the old car w another vehicle from Kevin. The process couldnt' have been more pleasant. The new car was ready when promied and the process to turn in the old car was simple. Kevin went out of his way to be sure that things were processed on my schedule, which was a huge help. Not only was the transaction stress free, I also am driving a beautiful new car now. More

I was in the market for getting into a new 3 series BMW as my current lease expired at the end of August. Working with Kevin Bugbee at Herb Chambers made this extremely easy. I have dealt with other dealer as my current lease expired at the end of August. Working with Kevin Bugbee at Herb Chambers made this extremely easy. I have dealt with other dealerships in the area and none came close to the level of service and quite honestly, class presented by Kevin. He'll go out of his way to make sure you get exactly what you're looking for, is quick to respond, and regardless of how crazy your requests may be, he'll always be right back to you with what you want (assuming it is possible). It's incredible. He helped me with my custom order on the new 335 coupe, and presented me with a deal I could not refuse. On top of this, even after the deal is done, he is still willing to go out of his way for me. For example in my previous lease I lost the rear tow hook. He had one painted and sent directly to my house and I just popped it in. On my new lease, on the same day I went to pick it up, I asked about getting the black kidney grills and he was all over it as if it was just important as the lease itself. These are just two examples that I remembered off the top of my head, but I know there were many more. I feel confident that should similar situations arise, he would be right there. I feel lucky to have to have him as my sales associate, and would recommend him to anyone in the market for a new BMW. He is also a real nice guy. Thanks again Kevin!! More

My experience was great, everyone at the dealership was so so professional from the minute I walk in to the time it took me to get my new car. Great staff. so so professional from the minute I walk in to the time it took me to get my new car. Great staff. More

I stopped in one day just to look at the certified pre-owned 3-Series to gauge their prices versus other BMW dealerships. I was approached by a sales person, Ari Jen., who proceeded to ask all the rig pre-owned 3-Series to gauge their prices versus other BMW dealerships. I was approached by a sales person, Ari Jen., who proceeded to ask all the right questions right off the back. Ari covered the different options available such as: new, CPO, and lease. He stopped numerous times to ensure I understand all of the options he presented. This is where Ari went above and beyond. He showed me multiple vehicles within the 3-Series to ensure I chose the right vehicle. Each time he described the features in which the vehicle was packaged with. Never once did Ari make me feel like I was an inconvenience because I kept looking at different models. From the beginning of the sale to the end, Ari continued to ask if I was happy with the choice I made because he wanted to make sure I received the vehicle I wanted. For future sales and/or recommendations, I will definitely have that person, or myself, return to Herb Chambers BMW and ask for Ari. I recommend you do as well. More