Herb Chambers BMW of Boston

I've gone to other dealerships for service in the pass and was very disappointed until I finally meat Kathie Smith at Herb Chambers in Brighton, MA. The reason for this rating is that Mrs: Smith was pass and was very disappointed until I finally meat Kathie Smith at Herb Chambers in Brighton, MA. The reason for this rating is that Mrs: Smith was very patient, the service provided was exceptional. I will recommend herb chambers to any and every one I know specifically to Kathie Smith because I was very satisfied with the service that was rendered. The staff is fabulous. Thank You very much. Sincerely Marie C Joseph More

I've been taking my BMW to Herb Chambers for the past two and a half years for regular service as well as for issues that I refer to as brain teasers because their causes have rarely been immediately app two and a half years for regular service as well as for issues that I refer to as brain teasers because their causes have rarely been immediately apparent. Matt Baker, my service rep, has been exceptional at working closely with service, keeping me updated on the progress of the diagnosis or repair, securing a loaner for me, and getting me back into my car as soon as possible. Regarding the repairs, they have always been completed correctly the first time and the costs have been comparable to non-dealership repair shops specializing in German cars. Further, every single person you encounter, from the gentleman that escorts you out of you car to the one that escorts you back in, is truly friendly, helpful, and customer focused. Herb Chambers takes customer service seriously. So, if you're looking for professional repairs by BMW experts at comparable prices and exceptional customer service, I can't imagine why you would go anywhere else. More

My experience at herb chambers has been extremely pleasant. The staff is very friendly and always greets me. Matt is always available, responds to e-mails quickly and is very honest. I always feel we pleasant. The staff is very friendly and always greets me. Matt is always available, responds to e-mails quickly and is very honest. I always feel welcome and I feel at ease knowing that a good OEM job will be done. I would highly recommend Herb Chambers of BMW to everyone. More

This was my first BMW purchase from Herb chambers. I live in NH and had the pleasure of working with Ahmed Jabrane. Ahmed was professional and knowledgeable the entire time. Ahmed went above and beyond live in NH and had the pleasure of working with Ahmed Jabrane. Ahmed was professional and knowledgeable the entire time. Ahmed went above and beyond for the sale of my car. He took the time to deliver the car up to NH to ensure it was convenient for me. Ahmed represents Herb chambers and BMW extremely well. It is nice that after the sale he continues to follow up and is quick to respond to questions. More

Kevin Bugbee was my salesperson. He went above and beyond the call of duty. I would Kevin to anyone purchsaing a BMW. He is the best. Michelle Prager beyond the call of duty. I would Kevin to anyone purchsaing a BMW. He is the best. Michelle Prager More

Herb Chamber BMW of Boston is located in the heart of the city at a very convenient location, perhaps that is one of the reason why their prices are so much higher than everybody else. The sales person and t city at a very convenient location, perhaps that is one of the reason why their prices are so much higher than everybody else. The sales person and the sales manager were very friendly and professional, but their lowest price was about $3000 more than two other dealers I have visited in the eastern Massachusetts. I ended up buying my 2012 535xi from another dealer due to the price difference. It’s a shame because I have brought 3 Audi and 2 Lexus from the Herb Chamber family of dealership and have gotten very good prices. To sum it up, Herb Chamber BMW of Boston is a very friendly place, but if you are looking to pay a reasonable price for your car, you will not get it at Herb Chamber BMW of Boston. More

I purchase a vehicle there 10 months ago from Richard at a good deal because the body model was changing. I inquired about purchasing a new model (2013) and was given a quote by Meghan Zani a saleperson abo a good deal because the body model was changing. I inquired about purchasing a new model (2013) and was given a quote by Meghan Zani a saleperson about 3000 above invoice. That wasn't too bad but It was a no-trade transaction plus the manager was driving it for his own personal use and had a few thousand miles on it? In my book that is a used car and should have been discounted same as any other vehicle driven off the lot. I was then contacted by Richard who said he can give quote a very aggressive number, when I mention my trade-in plus snow tires and rims and broke down the numbers for him I never heard back? If this is how this dealership deals with returning customer then they just lost one, who will be buying bmw's for some time to come. More