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Herb Chambers BMW of Boston

Boston, MA

4.8
2,351 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,351 reviews

July 25, 2013

Kevin is always professional helpful efficient and fun to work with! I have leased 4-6 cars with him for my self and 3 for my parents over the years and have worked with Kevin every time! I have referr More

by Jim Gauthier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 26, 2013 -

Herb Chambers BMW of Boston responded

Thank you, Jim, for taking the time to recognize Kevin. I’m thrilled to hear that you and your parents have been satisfied with your multiple experiences with Kevin. Our team here at Herb Chambers BMW of Boston strives to provide all of our guests with a great experience from the moment they walk into our dealership. I know Kevin will appreciate the time you took to share your feedback. We value your business and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 24, 2013

After dealing with Marc, not only was his attitude during phone calls repulsive, but his willingness to work with me as a prospective client was horrendous. He was extremely rude, and the use of demeaning t More

by jusride90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
July 22, 2013

My wife & I would like to thank Brian Wong from Herb Chambers BMW of Boston for his help and attention during the past week. For us, it really has been a tough week of research, testing several cars, a More

by Jorgedcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2013 -

Herb Chambers BMW of Boston responded

Jorge, I sincerely appreciate you taking the time to share you and your wife’s experience with Brian here at Herb Chambers BMW of Boston. I’m honored to hear you describe this as your best car buying experience. I take our guests feedback seriously and your kind words are greatly appreciated. I know Brian will appreciate the encouraging recommendation as well. Thank you for your business and we look forward to serving your family’s automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 22, 2013

Go back to BMW Herb Chambers time and time again for Kevin Bugbee, who makes the experience worthwhile everytime. No pressure, no heavy handed sales tactics, more fitting my family and I into the right More

by gradall1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 23, 2013 -

Herb Chambers BMW of Boston responded

I sincerely appreciate you taking the time to share your experience with Kevin here at Herb Chambers BMW of Boston. I’m honored to hear you describe this as 5-star car buying experience. I take our guests feedback seriously and your kind words are greatly appreciated. I know Kevin will appreciate the encouraging recommendation as well. Thank you for your business and we look forward to serving your automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 18, 2013

I have been working with Kevin Bugbee for over 6 years. One reason I have continued to purchase my cars from Herb Chambers BMW is due to Kevin's customer service. He has always been a pleasure to work wit More

by shawnahern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 17, 2013

I just bought my fourth BMW from Kevin Bugbee at Herb Chambers and he made it a pleasure. Kevin has always exhibited professional and courteous service and has always performed to high standards. He deli More

by chibikiko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2013 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to provide such great feedback. I'm so pleased to hear how happy you are and that Kevin has been able to assist you with all 4 of your BMW purchases. At Herb Chambers BMW of Boston we strive to provide each guest with the best customer experience and Kevin is truly a testament to that. I will be certain to share your kind words with him. We value your business and look forward to serving all of your automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 17, 2013

have leased cars over 15 yr. period- all w/Herb Chambers and Kevin Bugbee- always a very satisfactory outcome- good service, love BMWs, and would not hesitate to recommend them and will certainly lease my n More

by cranna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2013 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Kevin here at Herb Chambers BMW of Boston. I’m so pleased you’ve recognized Kevin’s dedication to providing our valued guests with exceptional customer service. We are fortunate to have him on our team. We appreciate your great recommendation and look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 16, 2013

Kevin was great to work with and made the whole process easy. I would definitely recommend him if you're looking for a new or used BMW! More

by Bond3724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2013 -

Herb Chambers BMW of Boston responded

I sincerely appreciate you taking the time to share your experience with Kevin at Herb Chambers BMW of Boston. We’re fortunate to have Kevin on our team, as he continuously excels in providing our guests with top-notch customer service. I know he will appreciate your kind words. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

July 16, 2013

Kevin Bugbee is nothing short of a champion. In an industry plagued by its own poor history and reputation of gimmick driven persuasions, Kevin Bugbee stood out away from the car salespeople, and stoo More

by BrrwBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 17, 2013 -

Herb Chambers BMW of Boston responded

I sincerely appreciate you taking the time to share your experience with Kevin at Herb Chambers BMW of Boston. We strive to achieve excellence in all aspects of our dealership and I am so pleased to know that you've noticed our teams dedication to providing first class customer service. I will be certain to share your encouraging words with Kevin. I know he will appreciate your kind words. Thank you for your business and we look forward to serving all of your automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

June 11, 2013

I worked with Abdou on leasing my new 3 Series BMW and Kevin Bugbee on returning my X6. I have to say these two guys are a class act. Truly. Abdou is such a gentleman. And trust me, I'm not the easiest More

by mikedeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 12, 2013 -

Herb Chambers BMW of Boston responded

Mike, I sincerely appreciate you taking the time to share your experience with Abdou and Kevin. I’m so pleased we were able to assist you in finding the perfect BMW to meet your needs. Everyone here at Herb Chambers BMW of Boston strives to provide our guests with the best customer experience and I’m thrilled we were able to provide you with exactly that. We appreciate your recommendation and look forward to serving your automotive needs for many more years to come. Best, Melissa Steffy General Manager Herb Chambers BMW of Boston

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