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Herb Chambers BMW of Boston
Boston, MA
2,351 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,351 reviews
November 30, 2013
Rick and Tony at Herb Chambers on Commonwealth Ave. in Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other m Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other means of transport and depend on my car . They had me on my way again after only 2 hours. I am so grateful to them and their swift, polite and expert response to my difficulties. This is the second time I have found service at Herb Chambers in Boston to be excellent. I drove my car off Rt. 128 all the way to Herb Chambers on Commonwealth knowing that I would get the best available service. I was not disappointed. Thank you, thank you! More
by EBiscoe
Employees Worked With
Tony and Rick
October 07, 2013
I have bought numerous BMWs from Herb Chambers. BMW. There experience has always been pleasant and Abdou was a great salesman who understood I know the car and what I want. We ordered the car and it cam There experience has always been pleasant and Abdou was a great salesman who understood I know the car and what I want. We ordered the car and it came in as promised. More
by bmwm1
Employees Worked With
October 02, 2013
I have leased a new BMW with European delivery every three years for the past nine years from Herb Chambers working with Kevin Bugbee on all three cars. Kevin has been attentive and accommodating - tes three years for the past nine years from Herb Chambers working with Kevin Bugbee on all three cars. Kevin has been attentive and accommodating - testing cars, accompanying me to the storage lot to look at colors, and working with BMW European delivery to finalize paperwork and innumerable details. Service at Herb Chambers is also excellent - with loaner cars available when needed and a car wash included with service. It is heartening that a large urban auto dealer can still deliver the personalized service that I have found with this dealer. More
by l3bauer
Employees Worked With
September 18, 2013
Kevin is a true professional. He took the time and effort to make sure I was taken care of. Highly recommend you asking for Kevin when visiting Herb Chambers of BMW Boston effort to make sure I was taken care of. Highly recommend you asking for Kevin when visiting Herb Chambers of BMW Boston More
by Big1
Employees Worked With
September 05, 2013
Kevin is awesome. Ran around for me. Went way out of his way. Truly understands great customer service. It was a pleaseure. My 4th consecutive 3 year lease with Heb Chambers as a result of his good w his way. Truly understands great customer service. It was a pleaseure. My 4th consecutive 3 year lease with Heb Chambers as a result of his good work! More
by 033601305
Employees Worked With
August 13, 2013
I've worked with Kevin Bugbee for close to 15 years and he's the reason why I've stayed with the BMW brand. My husband finally convinced me that it was time to switch brands, but I really didn't want and he's the reason why I've stayed with the BMW brand. My husband finally convinced me that it was time to switch brands, but I really didn't want to leave Kevin. I should have known that Kevin would be just as helpful in introducing me to the Herb Chambers Mercedes dealership and our sales associate, Rob Tinkham. The best part of working with Kevin was that he always made my life easier. Continuing in that tradition, on the day that I was picking up my new Mercedes, Kevin met me at the Mercedes dealership and took my BMW from me so that I didn't need to make other transportation arrangements. Rob Tinkham made the purchase experience wonderful, but Kevin took it to a new level and made the return experience even better. I would highly recommend both of Herb Chambers' dealerships -- BMW and Mercedes. The sales and service personnel in both facilities are wonderful. More
by tjlcjoyce38
Employees Worked With
August 07, 2013
Very poor service, they take customers for granted. Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles awa Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles away from home for a better service. More
by lyer
Employees Worked With
Do not remember
August 03, 2013
Great service! My car was delivered to me by Kevin and took tome to set up my Bluetooth and go over anything else that I needed. The pricing for the car was better than the other dealerships and I didn't took tome to set up my Bluetooth and go over anything else that I needed. The pricing for the car was better than the other dealerships and I didn't have to haggle. More
by Jomojr36
Employees Worked With
July 30, 2013
I bought a BMW X1 in June'13 and I had a very nice experience with Herbs chambers. I was helped by the sales executive 'Sheraz' and he is a real professional. Unlike other typical car showrooms, there experience with Herbs chambers. I was helped by the sales executive 'Sheraz' and he is a real professional. Unlike other typical car showrooms, there was absolutely no pressure on me to decide the same day or pay a deposit to 'put a hold' on the car after the test drive. I feel its a nice thing to give freedom/time to the buyer as this is not a small amount of money. I also would like to mention my experience on car delivery as well. It was raining heavily on the day of delivery and Sheraz was nice enough to keep the car inside the showroom until I showed up to prevent it from getting 'dirty' (though I showed up a little late). They did not have 'all weather mats' and I was given the carpet mats with a promise that they'll call me as soon as the all weather mats become available. With no follow up, I get an email the following day to come collect the mats. When I went there, Sheraz helped me with the mats as well as my questions on the iPod connectivity (he even gave me an extra cable for free!). When we buy the next car for my wife, I'll definitely go back to Herb chambers again! More
by ArunSundar
Employees Worked With
July 26, 2013
I have worked with Kevin for the last 12 years and bought all my BMWs from him. He provides excellent customer service, attends to my special requests and even delivered my car to me. I will continue to work all my BMWs from him. He provides excellent customer service, attends to my special requests and even delivered my car to me. I will continue to work with Kevin Bugbee for years to come. More
by bzander
Employees Worked With
