Herb Chambers BMW of Boston

World Class Customer Experience My 8th Car lease at Herb Chambers. Why do I keep going back? each time it feels better, quicker and the seamless transition from initial lease-end re My 8th Car lease at Herb Chambers. Why do I keep going back? each time it feels better, quicker and the seamless transition from initial lease-end return of previous car to having new car delivered at my doorstep is invaluable.This beginning to end experience which involves Kevin Bugbee ordering the car to be built through to his finance colleagues and having Kevin go over the car features and functions in beautiful Providence, RI is truly amazing. I probably spoke couple of sentences with a few yeses and that was it; no tension, no frustration, no broken promises - with Kevin in charge, it feels like Fred and Ginger dancing effortlessly. I know this dance is going to continue with the wonderful service experience which I've enjoyed with all my previous cars. Did I say I've never had to call emergency services during the 7 BMW Car - reign? That's why I keep going back to Kevin and Herb Chambers. I've lived in many parts of the world but nothing like this. Thank you Kevin, HC finance and service teams! More

Best dealership in Boston I have purchased several vehicles from Jim MacKenzie at Herb Chambers BMW. Uncle Jimmy makes car buying breeze. It's almost like dealing with family. I have purchased several vehicles from Jim MacKenzie at Herb Chambers BMW. Uncle Jimmy makes car buying breeze. It's almost like dealing with family. He is there no matter what I have need for my vehicles or to simply give great advice. Can't picture buying a car if it's not from Uncle Jimmy! This is exactly why he was who I turned to to purchase my new 435. In Uncle Jimmy we trust! Thanks for your assistance once again! More

Rapid response When I noticed a vertical piece of my front grille missing, Kevin volunteered to take charge I my problem, find the part required in a most timely fas When I noticed a vertical piece of my front grille missing, Kevin volunteered to take charge I my problem, find the part required in a most timely fashion, and organize the repair to be as timely and convenient as possible. Kevin is most knowledgable, courteous and really cares about his customers, like me. I wholeheartedly recommend Kevin to anyone looking for highest-quality service, support and sales assistance. More

Excellent Service from Kevin Bugbee!!! I am so happy with the service and professionalism of Kevin Bugbee. I purchased a BMW from Kevin in 2011, almost 4 years ago, and had it delivered to I am so happy with the service and professionalism of Kevin Bugbee. I purchased a BMW from Kevin in 2011, almost 4 years ago, and had it delivered to CT. I just moved to MA. Kevin went above and beyond to get me the information I needed to transfer the registration and get through the maze at DMV. That's great service from someone you can trust. Well done! Thank you Kevin. More

Bugbee makes the difference I came back to BMW after having leased 2 Mercedes. I specifically came back to see Kevin at Chambers, because although I hadn't dealt with him in my I came back to BMW after having leased 2 Mercedes. I specifically came back to see Kevin at Chambers, because although I hadn't dealt with him in my prior 5 series lease, he was friendly and cordial on my lease termination and was a real professional. That was 6 years ago and I remembered that experience and came back looking for him, and glad I did. Kevin went beyond the call of duty, knowing that I was busy and didn't have a lot of time for salesmanship, getting me the car that I knew I wanted, maybe more than I wanted to spend, but nevertheless am glad that I did it. Always accessible, I asked Kevin for a favor 4 months after getting my car and he helped me out within minutes. You can get the same car somewhere else, but it's the people who make the difference, and Kevin is the difference. More

Kevin does it again!!! This is the second car we leased from Herb Chambers BMW of Boston in a little over a month. I live in Connecticut and have leased my last 8-9 cars fro This is the second car we leased from Herb Chambers BMW of Boston in a little over a month. I live in Connecticut and have leased my last 8-9 cars from Kevin Bugbee at Herb Chambers BMW of Boston. Why? Because he is a wonderful person to deal with - very helpful and the best in customer service! This time it was my wife's car and Kevin helped her to find the right car with the color and options she wanted at a great deal. Kevin - thank you! See you again next time. More

Love my new M235i Brian Wong and Chris Gonzales of Herb Chambers BMW were fantastic; they were very helpful in finding me the perfect car. I love my new M235i! They bo Brian Wong and Chris Gonzales of Herb Chambers BMW were fantastic; they were very helpful in finding me the perfect car. I love my new M235i! They both made the sourcing and financing process a relaxing and effortless experience. I would recommend using both of them in your next car purchase. More

Ahmed Goes The Extra Mile I purchased a new x1 recently from Ahmed Jabrane. I would definitely recommend seeking him out if you are in the market for a new car. He made the w I purchased a new x1 recently from Ahmed Jabrane. I would definitely recommend seeking him out if you are in the market for a new car. He made the whole experience very pleasant and professional. Ahmed worked with me to determine what was the right vehicle for me, no sales pressure (he allowed me to think things through) & helped me negotiate the pricing. On the day I picked up the car he literally ran through the showroom for me so that I could get my car registration done before the service person left for the day saving me another trip back into Boston. I have seen negative posts, although mostly they seem to be about the service department which I have not used at this point. Maybe I was just lucky and got the best guy there to work with! More

Purchase of BMW 2014 X1 Kevin Bugbee's intensity to provide the best customer experience is over the top. He ensured we had the luxury car buying experience you would like to Kevin Bugbee's intensity to provide the best customer experience is over the top. He ensured we had the luxury car buying experience you would like to expect from a brand like BMW. His vast sales experience and true regard for his customers made sure I had a car I was ecstatic about in every way - including price. Did I mention his one of a kind personality!?!? More

20 years with Kevin Bugbee, If HC had a frequent buyer program, I would have a whole bunch of points. I met Kevin around 20 years ago, and had a great experience leasing a car fr If HC had a frequent buyer program, I would have a whole bunch of points. I met Kevin around 20 years ago, and had a great experience leasing a car from him. At the time I was shopping around and, to be candid with you, it was Kevin that won over the other dealership although I am certain I paid a little bit more. Throughout the years I have continued buying/leasing cars from him, although I always evaluate other dealers. Kevin's attention to his customers, his follow up, his honest approach to dealing with us, his advice as to the different cars/options,/prices, and even sometime helping with approaches that can get us a better price has made me buy or lease car after car from him. He is a good man, a great adviser, extremely helpful and has tremendous knowledge about BMWs . If you are looking for a BMW, go to HC Boston and ask for Kevin. Massie from Newton PS He has even given me his car as a loaner which I appreciated tremendously More