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Herb Chambers BMW of Boston
Boston, MA
2,351 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,351 reviews
July 10, 2014
The Only Way I'll Buy a BMW in The Future Most car shopping experiences in the past have ended with frustration and confusion regarding pricing, options and overall trustworthiness of a dealer Most car shopping experiences in the past have ended with frustration and confusion regarding pricing, options and overall trustworthiness of a dealer. With Herb Chambers, and more specifically Kevin Bugbee, the experience thankfully changed for the better. Kevin Bugbee took the time to sit and clearly explain all the pros vs cons of the different makes and models of BMW SUVs and 5series as well as clear and honest pricing on the options and overall lease/purchase cost differences. Kevin went out of his way to make sure the process was as seamless and efficient as possible, which I can certainly appreciate. As a small business owner myself I understand, and certainly respect, professional customer service from a knowledgeable sales team. Keep up the good work and I will be back when it is time to buy another BMW. More
by bostonlawjf
Employees Worked With
July 09, 2014
Great Car Buying Experience Great experience. I don't want to buy a car from anyone else. I have leased and purchased my last four cars from Herb C. My wife and I were lucky eno Great experience. I don't want to buy a car from anyone else. I have leased and purchased my last four cars from Herb C. My wife and I were lucky enough to have meet and work with Kevin Bugbee . Kevin helped us find just the right combination of model, options and price. He was very patient with us when we purchased are last new car (X3) in December. We pick through all the different choices of colors and package configurations. Kevin has a great sense of humor and make the experience enjoyable. It's like working with a trusted friend. Mark Lande was also very helpful and great to work with. He assisted Kevin with the delivery of our new car that we asked them pulled together in one day. Over-all I love working with the Kevin and the team at HC . I recommend Kevin and HC to anyone who asked me were to buy a car. More
by jimlinehan
July 09, 2014
Easiest car buying experience ever! Had a great experience at Herb Chambers BMW - Kevin Bugbee was so pleasant to deal with. He did a fantastic job figuring out what car best served my Had a great experience at Herb Chambers BMW - Kevin Bugbee was so pleasant to deal with. He did a fantastic job figuring out what car best served my needs, explaining all the options and completing the transaction quickly, at a good price. He went out of his way to make sure there was no inconvenience to me. Financing was also quick and hassle free thanks to Justin Shin. I would highly recommend this dealership and Kevin Bugbee, in particular! More
by AmyinBoston
July 08, 2014
Kevin Bugbee bent over backwards for me and got me just the car I was looking for. He provided continual update on the status of my car, and was very knowledgeable and informative. I would and got me just the car I was looking for. He provided continual update on the status of my car, and was very knowledgeable and informative. I would (and have) recommend(ed) him to friends. He has made the experience fun. More
by Lesliebmul
July 08, 2014
great dealership Best car buying experience from soup to nuts. the sales agents knew more about the cars than the cars know about themselves. thank you all! Best car buying experience from soup to nuts. the sales agents knew more about the cars than the cars know about themselves. thank you all! More
by jbturner
July 08, 2014
My fourth BMW from Herb Chambers I recently picked up my fourth BMW convertible from Kevin Bugbee at Herb Chambers BMW of Boston. Maybe the most important thing when making this kind I recently picked up my fourth BMW convertible from Kevin Bugbee at Herb Chambers BMW of Boston. Maybe the most important thing when making this kind of investment is trust- that your getting a great product, at a fair price from a sales guy (Kevin Bugbee) who has your interests at heart and will go to great lengths to make the experience easy, fun, and pain less. Everyone I've dealt with at this dealer - and it's mostly Kevin - has been professional, friendly and thorough. A well run organization with a staff who know their jobs and provide great customer service. A pleasure to do business with them all. More
by blueskyarch
Employees Worked With
July 06, 2014
Disappointed By and large my experience here was disappointing here. I had scheduled and appointment for a test drive and when I arrived the person I had spoken to By and large my experience here was disappointing here. I had scheduled and appointment for a test drive and when I arrived the person I had spoken to was not there, and I had to wait a long time for someone else. I got multiple calls before-hand from different people who seemed to be confused as to who had actually set the appointment and what car I was looking for. Just felt a little disorganized. I knew that, being in the city, this would be a difficult place to really do an effective test drive. The sales person basically gave me the keys and let me do my thing. That as OK I guess but it would have been better to have someone with me to explain things in more detail. That didn't really happen. He wasn't rude in any way but I felt like I was rushed. Ultimately I went to another Herb Chambers BMW dealer and felt like they were a bit more accommodating. Again, everyone was nice but I feel like scheduled appointments should take priority. More
by CPA32014
Employees Worked With
Mohammad Mirazimi
July 02, 2014
Best in Sales! I live in Connecticut and have bought (leased) my last 6-7 cars from Kevin Bugbee at Herb Chambers BMW of Boston. He is great in Sales, the best in c I live in Connecticut and have bought (leased) my last 6-7 cars from Kevin Bugbee at Herb Chambers BMW of Boston. He is great in Sales, the best in customer service and very responsive. Kevin helps me find the right car with color and options I want at a great deal. Then he delivers as promised. When it's time for my next car - guess who I will call? Thanks Kevin! More
by mpelle01
Employees Worked With
June 27, 2014
Great deal I got a great deal on my Imperial Blue 435. This is my second car from this dealership, second car with Brian Wong. Highly recommend I got a great deal on my Imperial Blue 435. This is my second car from this dealership, second car with Brian Wong. Highly recommend More
by 435xdrive
Employees Worked With
Brian
June 26, 2014
Bad experience I had a 2011 E350 fully loaded and I went to lease a 2013 BMW 535 XI some how they convinced me to get a 528 XI the car wasn't available to test dr I had a 2011 E350 fully loaded and I went to lease a 2013 BMW 535 XI some how they convinced me to get a 528 XI the car wasn't available to test drive and they told me that it's at another dealership because of the parking issue in Boston, I was concerned about the new car that it 's a 4 cylinder and I have told the sales person that I drive an E 350 then he said that I would be happy with the car, I picked up the car, 5 Days later I called about navigation,heating system, Greasy oil smell inside the vehicle as well loud motor and water pump. The response was just put one thousand miles on it then See if I would like it or not ( 17minutes conversation) , Then problems start to get worse, I called back again and I said that I don't want that vehicle, guess what they said oh it's too late otherwise I have to pay way more money to get out of the lease to change the car, one of the problems that I tried to wipe the seats the dye came off on the towel, the car drives like a pick up truck and you can hear every thing under the hood, it's really not a good quality as well I went along with a senior tech and he is expecting me to drive it like an old fellow, it's really crazy that I am stuck with that vehicle till the end of the lease. They get you with good greetings emails. To me actions speaks louder than words !!!!! Summary I would never buy any car from that branch again because. 1- I didn't test drive the car that I bought 2- they convince the customer to put a one first thousand miles then see if they like it (too late then) 3- you go to customer service they totally ignore the issue and they say that it's not found. 4- 2 month to get a service appointment . More
by Mag111
