Herb Chambers BMW of Boston

Great Experience I recently purchased a vehicle from this location and had a fantastic experience. I worked with Khusan Akram could not have made working with him any I recently purchased a vehicle from this location and had a fantastic experience. I worked with Khusan Akram could not have made working with him any better. He was calm, patient, and really listened and cared about what I wanted. I definitely recommend working with him to anyone looking to buy a BMW. More

The definition of excellent customer service! I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left sat I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left satisfied. I was nervous my vehicle would not get towed in and taken to the body shop, but after talking to Dan Drinkwater I was confident it was going to happen! Dan Drinkwater is the definition of what exceptional customer service is. He followed up with me throughout the day to make sure everything was being taken care of. Now when I call into the service department I will make sure I always ask directly for Dan and nobody else! Thanks Dan! More

Service Review I came into BMW of Boston to get my door fixed today. Both the salesman, Ahmed Jabrane, and service department, Evan Folsom, were extremely helpful. T I came into BMW of Boston to get my door fixed today. Both the salesman, Ahmed Jabrane, and service department, Evan Folsom, were extremely helpful. They went out of their way to make it a pleasant and quick experience. More

Dan Drinkwater to the rescue I recently purchased a Pre Owned BMW 335C. I had a problem with the operation of the convertible top and the stitching in the driver's seat was start I recently purchased a Pre Owned BMW 335C. I had a problem with the operation of the convertible top and the stitching in the driver's seat was starting to tear. Not only was the seat fit perfectly Dan was kind enough to pick up and drop off my car for me. Thank you for your excellent service and quick response to my vehicle More

Exceptional Customer Service I’d been searching for several months for a Pre-Owned Certified 335i X-Drive and was so happy when Herb Chambers BMW had the vehicle I was looking for I’d been searching for several months for a Pre-Owned Certified 335i X-Drive and was so happy when Herb Chambers BMW had the vehicle I was looking for. I call to confirm the car was still available and not only did Tom confirm the availability, he put the car on hold for me (unfortunately I’d had some rather disappointing experiences with other dealers regarding vehicles that were supposedly “still available). When we arrive at the dealership we were immediately greeted and were very fortunate to work with Jim MacKinzie in Sales. Jim and Tom made us feel very welcomed and I have to say it was my best car buying experience to date. Completing the paperwork to minimal time, as did picking up the car a few days later. Thank you Jim and Tom for your assistance and exceptional customer service! More

New Car Purchase from Ahmed Jobrane - HC BMW of Boston We worked with Ahmed Jobrane to get a new vehicle. He was a delight to work with, courteous, professional and helpful. The overall atmosphere was ve We worked with Ahmed Jobrane to get a new vehicle. He was a delight to work with, courteous, professional and helpful. The overall atmosphere was very relaxed, and no one was trying to hard sell. The entire process was very smooth and very enjoyable and by far the least stressful car buying I have ever done. I highly recommend working with Ahmed for any purchase you might have in mind from Herb Chambers BMW of Boston. More

New BMX X5 I worked with Kevin Bugbee on my new BMW X5 with factory delivery. Kevin is a gentleman to work with and is very detailed. This really helps when the I worked with Kevin Bugbee on my new BMW X5 with factory delivery. Kevin is a gentleman to work with and is very detailed. This really helps when the delivery is not at the showroom and there's no going back on the delivery -- so it must be right the first time; and it was. Kevin also has en eye for the right combos of options, colors, and trim. With his advice, I now have an elegant driving machine. Kevin comes with my higest recommendation. More

Husan Akram Is The Best Salesman Ever! In regards to Husan Akram………..We would like to thank you for the great service you provided us over these past three months. You kept us updated every In regards to Husan Akram………..We would like to thank you for the great service you provided us over these past three months. You kept us updated every week about our options we could choose. I understand you must have plenty of customers to keep up with, but you gave us a lot of attention. Your location is far from our home, but when we met you we really liked your personality, so we wanted to continue doing business with you. we really appreciate your level of great customer service. We have owned many cars before, but you are the best sales person that we have gone through this process with. Even your manager Muhammad Kaleem………….and other colleagues were very experienced and helpful. Thank you very much, from the Kamkari family More

A Great Salesman & a Terrific Car I came in to the BMW dealership as an exercise in comparison shopping as I had already decided to buy another Audi. I wanted to drive a comparable car I came in to the BMW dealership as an exercise in comparison shopping as I had already decided to buy another Audi. I wanted to drive a comparable car with similar features and prices to the Audi and see if I liked anything as much. I have been loyal to the Audi brand for many years and never considered myself a BMW driver and wasn't expecting much from BMW. When I walked in the dealership I was helped by a kind and genuine salesman named Ahmed who opened my eyes to the superior driving experience and aesthetics of the BMW. Car buying, as we all know, is often an unpleasant experience fraught with the constant feeling that you are being taken for a ride. This was never the case with Ahmed. He was honest and interested in what I wanted the car for and how I would use it. He asked all the right questions and pointed me in the direction of a vehicle that I loved. There was no pressure selling and he helped me navigate a lease that I was happy with and that worked for our families needs. Thank you! More

Thank you ! Kevin Bugbee has been exceptional ! Many thanks and highly recommend him - extremely responsible and attentive, provides stellar service consistently Kevin Bugbee has been exceptional ! Many thanks and highly recommend him - extremely responsible and attentive, provides stellar service consistently and have never been disappointed - thank you ! More