Herb Chambers BMW of Boston

Stellar sales experience, stellar follow up. The sales rep with whom my wife and I dealt was Nick Lagas. He was absolutely wonderful. Patient and charming, highly informative and absolutely relia The sales rep with whom my wife and I dealt was Nick Lagas. He was absolutely wonderful. Patient and charming, highly informative and absolutely reliable in follow up, he answered our unending questions clearly and fully, and took enormous care to ensure that we were happy with our purchase. He never rushed us or made us feel anything less than well taken care of, especially in respect of the innumerable details in dealing with pricing, model selection, trade in, vehicle prep, etc. He is also an outstanding teacher, and we came away feeling that we knew our vehicle even before we took it home. My follow up instruction session -- my wife did not participate in it as she was abroad at the time -- was conducted by Chris LaLicata. He, too, was understanding, taking me through the complexities of advanced operating knowledge of the car. Also very patient and clear, he gave me lots of time, and showed me the various operations with an impressive mix of skill and care. Both rate a "10," simply outstanding More

Buying BMW for the first time was a great experience! Steven was a great salesman and made our first time experience buying our new BMW very enjoyable. We have never had such a good service before in othe Steven was a great salesman and made our first time experience buying our new BMW very enjoyable. We have never had such a good service before in other dealerships. We didn't feel any pressure making our decision. He tried his best to fit our needs, and we could get the car we wanted the same day within our price range. So far, we are very happy with the purchase:) More

Consistently excellent service Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. H Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. He's smart and a pleasure to work with. Chris LaLicata was also very helpful in helping me understand the navigation system and advanced Bluetooth in the car. Thanks to both Matt's and Chris's product knowledge and helpful attitude, I'll continue using Herb Chambers service department to keep my car well-maintained and running smoothly. More

Very helpful staff My car buying experience took longer than anticipated but the staff at Herb Chambers BMW were very patient and did not try to put me into a car I was My car buying experience took longer than anticipated but the staff at Herb Chambers BMW were very patient and did not try to put me into a car I was not comfortable with. Justin Lussier was very attentive and responding to my requests extremely fast. More

Exceptional Service, Exceptional Client Advisor Best place to get a car. Ask for Steve Burns, one of the most helpful client advisors in the business. The service department excels and represent wh Best place to get a car. Ask for Steve Burns, one of the most helpful client advisors in the business. The service department excels and represent what it means to put the customer first. Have serviced or purchased 5 cars at this location and have always been impressed. More

Great service by Brian I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and ev I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and even offered me a ride to work. Really great service. I will be taking my car here for all issues thanks to Brian's top notch attitude and approach. More

Dream Car/SUV I had the pleasure of working with Justin on my new 2015 BMW X5. I could not be happier with my new car. Justin made the process very easy was very he I had the pleasure of working with Justin on my new 2015 BMW X5. I could not be happier with my new car. Justin made the process very easy was very helpful during the whole process. The finance team was amazing and I cannot say enough about all of them. This was my third herb chambers purchase and I was very pleased with the entire process. More

EXCELLENT EXPERIENCE! Kevin was highly recommended by a work colleague and I contacted him about upgrading from my previous '07 328xi to a new lease. He worked with me on c Kevin was highly recommended by a work colleague and I contacted him about upgrading from my previous '07 328xi to a new lease. He worked with me on changing over from my old vehicle and was very helpful, informative, and direct when it came to explaining both the features of the 2015 328i xdrive as well as the lease details. He created a very comfortable environment when I was in the dealership and made me feel like a VIP at all times. He was always available via phone which was key for someone like myself that works very long hours. I would and have recommended Kevin to friends and family and rate him 10/10! More

excellent overall experience! Kevin is an experienced professional which makes dealing with buying and leasing car simply easy. I appreciate his direct, though professional style. Kevin is an experienced professional which makes dealing with buying and leasing car simply easy. I appreciate his direct, though professional style. The whole experience was simply great. Thank you, Kevin! More

Our First BMW We needed a 'larger' vehicle that had a third row. We zeroed in on the X5 and went in to the Commonwealth BMW to test drive the car. Sheraz Sheikh m We needed a 'larger' vehicle that had a third row. We zeroed in on the X5 and went in to the Commonwealth BMW to test drive the car. Sheraz Sheikh met us at the door and was very helpful in getting us set up to test drive the vehicle. My husband and I loved how the car drove, so we engaged with Sheraz in person and via email about the X5. He was very responsive, answered all our questions, and was very knowledgeable about the vehicle. He let us come to a decision about purchasing the vehicle without any pressure. We purchased the X5 and are very happy with the upgrade! He also promised my son a BMW hat and he delivered on the day we got the keys. My son was thrilled! We look forward to working with him in the future. We also worked with Devan Frye who walked us through the inside of the vehicle and the computer system that is so integral to the vehicle operating correctly. He was very patient with me and has asked us to come back in to get a more thorough tutorial on the vehicle. More