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Herb Chambers BMW of Boston

Boston, MA

4.8
2,387 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,387 reviews

June 06, 2016

They gave me my car back with CRAP all over it!!! Literally! Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to More

by ellebee23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Mitrano
May 12, 2016

The best Sales Consultant & the best BMW Dealership This was the sixth car I have bought/leased from Herb Chambers BMW of Boston. Why? you may ask? The sole reason, Mr. Eslami. This Gentleman completel More

by SharamAbbott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Hadi. We value our guests' feedback and I know he will appreciate your encouraging words. On behalf of our entire team here on Comm Avenue, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Melissa Steffy, General Manager

May 02, 2016

Royal Services I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have bee More

by Simon B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Baker
May 02, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Simon, so much for taking the time to give Matt such positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and hope to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

April 25, 2016

Matt Baker I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been More

by Alexis Thornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Baker, Justin Shin
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

On behalf of all the team here at Herb Chambers BMW, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. Thank you for your compliments towards the helpfulness and dedication demonstrated by Matt, Abdou and Justin. We value your continued business and we hope to see you again. Kind Regards, Melissa Steffy, General Manager

April 24, 2016

The Best place for BMW Hi My name is Jintae I Love to go to Herb Chambers BMW in Boston And I always work with Hadi Eslami to choose my right car for me Sales and Service More

by Jintae72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Lee
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Jintae! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Hadi. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

April 22, 2016

James Gibbons - My Go To Guy James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the More

by MaiTai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

Thank you so much for the wonderful review. James is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

April 14, 2016

Great dealership! I recently bought a new vehicle from this dealership and was very impressed with the whole experience. Jason O'Brien was excellent and made the entir More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rocco O'Brien
Apr 14, 2016 -

Herb Chambers BMW of Boston responded

Wow, thank you, Nathan, for the wonderful review! I'm so glad to know Jason was able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new BMW! Best, Melissa Steffy, General Manager

April 14, 2016

A happy customer due to a great sales manager, Jason From the moment that I walked into the showroom and met Jason Rocco O'Brien, I felt that I was in the right place. Knowledgeable, personable, and a gi More

by GInny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rocco O'Brien
Apr 15, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review! I'm so pleased to know that Jason made your X1 buying experience a stellar one, and I'll be sure to pass along the kind words to him. Thank you for your business and we look forward to doing business with you again! Best, Melissa Steffy, General Manager

April 13, 2016

Buy from Jason Three of my employees and myself have bought cars from Jason O'brian. I find him to be professional ,trustworthy , and he makes the car buying exper More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rocco O'Brien
Apr 13, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Randy, so much for sharing this with us! We're so glad that you and your team members had such enjoyable visits with us. We appreciate your comments about Jason and that five star rating. Thank you again and we look forward to seeing you in the future. Best, Melissa Steffy, General Manager

April 12, 2016

I buy all my cars from Jason at herb chambers Jason has made car buying easy and I will continue to buy all my cars from him. I have referred several friends and family members to do the same. More

by Melody0825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rocco O'Brien
Apr 13, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review! Jason is such an asset to our team, as he continuously focuses on providing our guests’ with the best customer service. He will be pleased to read your positive feedback. Thank you for your continued business and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Melissa Steffy, General Manager

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