Herb Chambers BMW of Boston

Always a Positive, No Pressure Experience! My husband and I have just leased our eight BMW from Herb Chambers BMW of Boston. We have always gotten a great deal, and are treated like family. We My husband and I have just leased our eight BMW from Herb Chambers BMW of Boston. We have always gotten a great deal, and are treated like family. We live at least an hour away from Boston, and have tried to lease with other dealerships that are closer to home, but they never have the inventory and the deals and sales experiences are never as good as Herb Chambers. General Manager Melissa Steffy and client adviser Kevin Bugbee have always made us feel welcome and appreciated. Kevin is extremely knowledgeable about every series and model of BMW, and is a "no pressure " type of guy. He has a great attitude and has even delivered all of the new vehicles to our home. When the next lease is up, we will be back! Thank You Melissa and Kevin!! More

Chris LaLicata is phenomenal and so knowledgeable!!! Chris is not only a BMW Genius (he truly is a genius!) but he is also one of the nicest people ever. I was a nervous wreck after taking possession of Chris is not only a BMW Genius (he truly is a genius!) but he is also one of the nicest people ever. I was a nervous wreck after taking possession of my new BMW 535xi because I hadn't had a new car in 15 years and technology has definitely changed and I was convinced I would never be able to master doing anything. I had a few visits with Chris and from the onset, he put me at ease, taught me what I needed to know, and added more things in as I got more confident, which amazingly I did. I knew it would be all right when he told me his mother had been the same way as me and he had taught her, so he knew he could teach me. He has been so patient with me and I have to say has made all the difference in making me feel I know how to work and operate most of the things in the car now and I can actually navigate and do all this really cool stuff I can show off to my kids. He also takes the initiative to research anything that comes up that he doesn't know and gets back to me quickly on everything. What an asset he is for BMW! I couldn't have done it without him and he has made using and enjoying my new car an experience I never could have imagined. Thanks Chris!!!!! More

Excellent service! Had deal with Ahmed for my personal 2nd BMW. Along with a few other BMWs for my family and friends. He is very patience and willing to work things ou Had deal with Ahmed for my personal 2nd BMW. Along with a few other BMWs for my family and friends. He is very patience and willing to work things out for you. He even help you out with things outside of car related. Would recommend. Thanks Ahmed More

Enjoyable The car buying experience can be stressful, but dealing with Steven Burns was actually an enjoyable time! Steven is knowledgeable and is great with th The car buying experience can be stressful, but dealing with Steven Burns was actually an enjoyable time! Steven is knowledgeable and is great with the give and take. More

Extremely satisfied with recent purchase I recently purchased a used Infiniti from Brian Epstein at Herb Chambers BMW MINI of Boston and couldn't recommend him enough. He was very direct and I recently purchased a used Infiniti from Brian Epstein at Herb Chambers BMW MINI of Boston and couldn't recommend him enough. He was very direct and honest throughout the entire process and always kept me in the loop as the sales process finalized behind the scenes after I had left the dealership. He consistently went above and beyond to get me in the drivers seat of my new (used) car as soon as possible, which was and is extremely appreciated!! More

Top Service Advisor: James Gibbons I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better f I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better for the job than James Gibbons. Not only does he get done what is initially requested, but goes beyond and deals with issues that may have been missed or may come up in the future. James Gibbons is poised to be a Service Manager, and should be one ASAP! More

BMW Genius Program I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW. Chris was excellent. He gave me the time I needed to get up to speed so that I can fully appreciate the capabilities of the iDrive system. This was truly a value added service that any new owner can appreciate. Great job Chris. More

Consistently great James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on wha James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on what is going on. Also, goes the extra mile to try to find ways to take some of the cost away from the repairs. Every time I have had to bring the car in, I get him as my SA and every time I am totally satisfied with the service despite the pain in the xxx of car trouble. Thanks again. More

Very good experience buying a new BMW X5 I've bought a few cars from Sheraz at Herb Chambers BMW and he's treated me very well. There's never any pressure and he worked closely with me to get I've bought a few cars from Sheraz at Herb Chambers BMW and he's treated me very well. There's never any pressure and he worked closely with me to get exactly the options I wanted. I just took Performance Center delivery of a 2016 X5e Plug In Hybrid and it was a very good experience. The driving school was very good and the instructors were extremely knowledgeable. When I took delivery the associate was expert at the X5E and showed me every single feature of the car. He also paired my phone and downloaded the remote app and got it going and demonstrated it. I highly recommend Herb Chambers BMW Boston and Sheraz as my sales associate More