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Herb Chambers BMW of Boston

Boston, MA

4.8
2,370 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,370 reviews

July 11, 2016

Great lease I've leased or owned five cars in the past 15 years and working with Hadi Eslami at Herb Chambers was among the best experiences in car purchasing I' More

by ultimatedriving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2016 -

Herb Chambers BMW of Boston responded

Thank you so much for sharing this with us! We're so glad that you have had such enjoyable visits with us. We appreciate your comments about Hadi, he truly is an asset to our team. Thank you again and we look forward to seeing you in the future. Best, Melissa Steffy, General Manager

June 29, 2016

Purchase of a new X5 I recently made the decision to trade in my 640 to purchase an X5. I visited two dealerships in the Boston area as part of my purchase process. I fo More

by New car purchaser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar, Aaron Allsopp
Jun 29, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review. I'm so happy to read that your car-buying experience with Mohammed and Aaron was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like they did just that! We appreciate your business and look forward to seeing you again. Best, Melissa Steffy, General Manager

June 27, 2016

Simply the best service experience ever! Matt Baker and the entire team at Herb Chambers BMW of Boston provides the BEST customer service experience in the business. I've owned several cars More

by davidarubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Baker, Kyle Curtis
Jun 27, 2016 -

Herb Chambers BMW of Boston responded

Thank you, David, for taking the time to share your experiences with our Service Team! Matt and Kyle are such assets to our team, and it is encouraging to hear they have impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

June 06, 2016

They gave me my car back with CRAP all over it!!! Literally! Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to More

by ellebee23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Mitrano
May 12, 2016

The best Sales Consultant & the best BMW Dealership This was the sixth car I have bought/leased from Herb Chambers BMW of Boston. Why? you may ask? The sole reason, Mr. Eslami. This Gentleman completel More

by SharamAbbott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Hadi. We value our guests' feedback and I know he will appreciate your encouraging words. On behalf of our entire team here on Comm Avenue, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Melissa Steffy, General Manager

May 02, 2016

Royal Services I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have bee More

by Simon B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Baker
May 02, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Simon, so much for taking the time to give Matt such positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and hope to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

April 25, 2016

Matt Baker I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been More

by Alexis Thornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Baker, Justin Shin
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

On behalf of all the team here at Herb Chambers BMW, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. Thank you for your compliments towards the helpfulness and dedication demonstrated by Matt, Abdou and Justin. We value your continued business and we hope to see you again. Kind Regards, Melissa Steffy, General Manager

April 24, 2016

The Best place for BMW Hi My name is Jintae I Love to go to Herb Chambers BMW in Boston And I always work with Hadi Eslami to choose my right car for me Sales and Service More

by Jintae72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Lee
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Jintae! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Hadi. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

April 22, 2016

James Gibbons - My Go To Guy James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the More

by MaiTai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2016 -

Herb Chambers BMW of Boston responded

Thank you so much for the wonderful review. James is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

April 14, 2016

Great dealership! I recently bought a new vehicle from this dealership and was very impressed with the whole experience. Jason O'Brien was excellent and made the entir More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Rocco O'Brien
Apr 14, 2016 -

Herb Chambers BMW of Boston responded

Wow, thank you, Nathan, for the wonderful review! I'm so glad to know Jason was able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new BMW! Best, Melissa Steffy, General Manager

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