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Herb Chambers BMW of Boston
Boston, MA
2,371 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,371 reviews
October 02, 2016
Service is poor, charge fee with no service I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engi I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engine oil service is not done for following reasons: 1) The car computer panel is still showing the same mileage (9000 miles) and same oil level as I drove into the dealer garage; 2) The car was not washed. 3) The oil change sticker in the left top corner of windshield still showed oil change date 11/06/2015; 4) The oil level is down (8000 miles) only after 2-3 weeks service. Previously the oil level down happened 6 months after the oil change service. 5) Also I only had front brake service, but the computer panel showed the next front brake service is 25,000 miles, rear brake service is 50,000 miles (I didn't work on rear brake). That showed your technician careless for the customer service. I called the Service after I got back home, and left a voice msg, but nobody from BMW Boston call me back. Even after I reported this issue to the dealer, they still have not contacted me, and answered my question. I can't believe a brand name dealer charged fee with no service, Also very poor post-service to take care of the customer's concern. I definitely will not recommend to go to this dealer for service in the future. More
by Pang16
Employees Worked With
Alexander Ganey
August 29, 2016
Great Experience Unfortunately we had to give back our car and for now decided not to get a new one as we just moved into the City. Returning the car and ending the le Unfortunately we had to give back our car and for now decided not to get a new one as we just moved into the City. Returning the car and ending the lease Kevin has been a great help! the Process was very easy and Kevin made sure to explain important things. I hope in the near future we can lease a new car and I am sure I will work this out with Kevin! Thanks a lot! More
by claudiod
Employees Worked With
August 10, 2016
High-touch personalized experience! I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within mi I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within minutes. No more calling and waiting for someone to look in the computer for 10 minutes and still give me the wrong answer! I was given a 2016 BMW loaner even though I am not in an active lease. He came in on his day off to ensure that the billing was done according to what we discussed. Brian Lee is A++++++ and an asset to Herb Chambers. This is the only BMW dealership that I will work with from now on. More
by chrisj1976
Employees Worked With
Brian Lee
August 10, 2016
Accommodating and warm staff Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car w Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car we eventually chose was the best fit for us. My family and I were extremely pleased with the care of the sales manager, Jano Letaif, and all her help in securing us a wonderful car. The personnel here truly go the extra mile and hold their customers in high esteem. Could not be happier with my new X1 and with my experience here! More
by Isabella
Employees Worked With
Jano Letaif, Steven Burns
August 08, 2016
Aquisition of CPO Vehicle Great sales team, since my initial inquires thru e-mail. Sales associate made all the agreed conditions of the transaction. Great post-sales. Great sales team, since my initial inquires thru e-mail. Sales associate made all the agreed conditions of the transaction. Great post-sales. Recommend the sales associate Mohammed Omar. More
by elatini
Employees Worked With
Mohhamed Omar
August 05, 2016
Good experience They are very professional dealer and I had good time doing business with them. Steven is an excellent salesman in the store. If you had a chance to d They are very professional dealer and I had good time doing business with them. Steven is an excellent salesman in the store. If you had a chance to do business with him, he is the right choice. More
by Scott123
Employees Worked With
Steven Burns
July 21, 2016
Ultimate Service Experience I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip top shape. More
by Mrs Grace
Employees Worked With
Chris Anslono
July 21, 2016
Outstanding service ... and Kevin Bugbee is the best! I have had the pleasure of purchasing two BMWs from Herb Chambers -- and Kevin Bugbee has been my sales consultant both times. Never has the process o I have had the pleasure of purchasing two BMWs from Herb Chambers -- and Kevin Bugbee has been my sales consultant both times. Never has the process of purchasing an automobile been such a pleasure -- and it doesn't stop there. Kevin is available and also regularly checks in with customers -- and always is willing to go above and beyond. I can't say enough good things about my experience with Herb Chambers and Kevin -- and I've heard wonderful things about HC's other brands too. 5 stars, all the way. More
by eharrison3
Employees Worked With
July 20, 2016
Best Cary Buying Experience Ever I can see why USAA does business with this dealership. No high pressure sales, very clean and modern dealership as well. The staff is highly professio I can see why USAA does business with this dealership. No high pressure sales, very clean and modern dealership as well. The staff is highly professional from the lady at the front desk to sales representative Ahmed Jabrane. It was particularly nice to see the entire dealership take ownership of the customer. I cannot count the number of times I was asked if I wanted water, soda, or coffee by staff simply walking by me. Ahmed knows his stuff when it comes to the features of a BMW and most important he is upfront and honest about costs, features, etc. I would highly recommend this dealership to anyone. More
by kcardillo
Employees Worked With
July 15, 2016
Friendly, attentive service Ahmed Jabrane was very friendly and helpful throughout the process. He truly cares about his customer's experience. I worked with Matt Baker to res Ahmed Jabrane was very friendly and helpful throughout the process. He truly cares about his customer's experience. I worked with Matt Baker to resolve some issues with the vehicle after picking it up and everything went smoothly. Both Ahmed and Matt had timely and thorough responses to questions or concerns. Thank you, Ahmed and Matt. More
by kjc14552
