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Herb Chambers BMW of Boston

Boston, MA

4.7
2,209 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,209 reviews

December 14, 2023

Mark is always great to work with. very knowledgeable and quick to return a phone call. More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Dec 14, 2023 -

Herb Chambers BMW of Boston responded

Thank you for leaving Mark and the team five stars! We hope to see you again soon! - Herb Chambers BMW of Boston

December 14, 2023

Nick Lagas was friendly honest and responsive, cannot say enough, delivery went well and on time More

by mchammer00756
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the five-star review and kind words about Nick from our sales team at Herb Chambers BMW of Boston! We'll see you next time!

December 13, 2023

James was quick to understand and assess the problem; parts were quickly secured. Getting appointment took a bit. More

by JAMUHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your feedback! It's great to know that James was able to promptly understand and address the issue with your vehicle at Herb Chambers BMW of Boston. We'll work on making our appointment process more efficient for you next time. Safe travels!

December 12, 2023

We worked with Hadi Eslami and had an excellent experience leasing our first BMW. We were under some time pressure and Hadi worked hard to make the transaction go smoothly for us in a short timefra More

by cmcosman
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Silas Manning
Dec 12, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the 5-star rating! We're happy to know that Hadi and Silas made your leasing experience smooth at Herb Chambers BMW of Boston. We Look forward to working with you again in the future! Safe travels!

December 10, 2023

Higor helped me realize the importance of this visit. I’d not been in a dealership for years. My i3 was almost 5 years old, even though only 8 months with me. It needed new battery, new brakes. Had I’d n More

by Shrigley
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Herb Chambers BMW of Boston responded

Hi Shrigley! We're glad to know that Higor and our team at Herb Chambers BMW of Boston were able to assist you with your BMW i3. It's important for us that our customers understand the value of regular check-ups. Thanks for trusting us, we appreciate it!

December 08, 2023

Everyone at the dealership was very professional and courteous. Higor listened to my concerns and went above and beyond to ensure all my issues were addressed. Thank you to Higor and the entire staff. More

by fmw4915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to know that Higor & the team were able to address all your concerns during your recent visit here at Herb Chambers BMW of Boston. Thanks for the review and please don't hesitate to reach out if we can be of service again in the future!

December 08, 2023

This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi More

by betteannharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadi Eslami
Dec 11, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your automotive needs! Hadi & the rest of the team are grateful for your support and look forward to seeing you at your next visit!

December 05, 2023

Abdou Merheb salesman is an awesome guy. He will go extra miles to earn the business. He treats client above and beyond without compromising. He will brings and maintains customers. It is y More

by Shouttonyuwontony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel
Dec 05, 2023 -

Herb Chambers BMW of Boston responded

Hi Tony! We appreciate your feedback and are glad to know that Abdou went the extra mile for you at Herb Chambers BMW of Boston. We're sorry to learn about your experience with Samuel in our finance department - we'll certainly look into this as it's not reflective of the service we aim to provide. Have a great day!

December 03, 2023

That delivered a Great service- on then other hand they are extremely expensive - timely repair - minor issue oone part was not in stock so delayrdvvehiblecreturn by a day More

by Hancona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the review. We're happy to hear you're satisfied with the service provided by our team and appreciate you taking the time to share this feedback - we will make sure it is taken into consideration for future improvements. Please don't hesitate to reach out if our Herb Chambers BMW of Boston crew can assist you again in the future!

November 28, 2023

Come here for service is a hit and miss. Sometimes technicians are good sometimes not. They tend to leave tools behind inside my car. Every time I come here for service, always required a se More

by M3Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers BMW of Boston responded

We're sorry to read about your inconsistent experiences with our service department. Leaving tools behind and requiring multiple visits is not the level of professionalism we aim for, so please accept our apologies. We'd like to learn more about these instances in order to improve moving forward, so if you could reach out directly that would be greatly appreciated. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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