Herb Chambers BMW of Boston

First time used car buyer Apart from my first car purchase when I was 16 years old, I've never purchased anything but brand new vehicles. I fell in love with the BMW 650i Conv Apart from my first car purchase when I was 16 years old, I've never purchased anything but brand new vehicles. I fell in love with the BMW 650i Convertible, but quickly realized that "new" was way out of reach for my budget. The Internet has changed the way people source and purchase vehicles and after months of searching for a nice, pre-owned 650, I came across one for sale at Herb Chambers BMW. I filled out the online form and received a quick response from Nick Lagas. He was able to answer all of my questions about the vehicle and even sent me copies of the CPO inspection report. I was trading in my Mercedes-Benz C450 AMG which literally didn't have a scratch on it and my wife was freaking out that we were trading in such a nice car for one we've never actually seen. Nick assured me that the condition of the vehicle as represented online and by phone was accurate and they even offer a 5-day, no-hassle, money-back guarantee and a 30-day credit if you aren't fully satisfied. Since I live in Chicago, I needed to pay for the shipping of both cars which added a bit of expense, but when the car arrived last week, I was astounded at how beautiful my "new used" BMW 650 was! Miguel Banos in finance was also very helpful and the application and paperwork process via FedEx was quite simple too. I'd highly recommend Herb Chambers BMW, Nick Lagas, and Miguel Banos if you find yourself in the market for a new or pre-owned BMW. Top notch professionals every step of the way! More

Abdou makes it easy!! Abdou just sold our family our fifth BMW in 6 yrs. We happen to be riding by and stopped by with no appointment. Within in minutes he had the perfect Abdou just sold our family our fifth BMW in 6 yrs. We happen to be riding by and stopped by with no appointment. Within in minutes he had the perfect car with a great deal . He worked on our schedule and met our terms. I actually broker car deals for my media clients so I am well versed in the process. He exceeds all expectations and you leave feeling completely satisfied. A true gentleman!! More

Great experience, easy and supportive! Leased a car here and was helped by Omar in Sales and Justin in Finance. They were both great. Omar understood exactly what I wanted for my car, keepi Leased a car here and was helped by Omar in Sales and Justin in Finance. They were both great. Omar understood exactly what I wanted for my car, keeping in touch throughout the whole process. Justin was also fantastic. They both really went out of their way to make it easy for me to lease the car. Would definitely come here again and recommend this to others if they were looking to buy/lease a BMW! More

The best auto purchasing experience ever From the moment I walked in the door the people at Herb Chambers BMW treated me with dignity and respect. I have always wanted to own a BMW, but as From the moment I walked in the door the people at Herb Chambers BMW treated me with dignity and respect. I have always wanted to own a BMW, but as a teacher I hadn't been able to justify the cost. Sheraz and Justin worked with me to get the best deal on an amazing 2017 BMW X1. There was no back and forth between Sheraz and some unknown and unseen sales manager. There was no intense pressure from Justin to purchase unneeded services. And John helped me to navigate through all of the many features that the car had so I would be able to fully enjoy my new car. I was worried I wouldn't be taken seriously or not treated well because I am not wealthy and do not make a lot of money. My experience couldn't have been further from this scenario. I highly recommend to anyone searching for a new vehicle to go to Herb Chambers BMW. You will not regret it!! More

Jennifer's new car We loved the service we received at Tom Bush they are great to work with . I would recommend this dealership to my friends!and family We loved the service we received at Tom Bush they are great to work with . I would recommend this dealership to my friends!and family More

Another excellent experience with Herb Chambers BMW Boston Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple veh Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles with BMW of Boston, I knew right where to turn when looking to lease last week. I can confidently say their team members clearly define client service excellence. I’d like to take a moment to sincerely congratulate, thank, and recommend the Herb Chambers BMW of Boston for a job very well done! The job is much more than selling and maintaining vehicles – it extends to managing and maintaining a strong client relationship, something many dealerships forget. Melissa Steffy, Nicole Aponte, Ahmed Jabrane, and Justin Shin went above and beyond to make my experience the very best possible. They have extended this high level of service to all those I’ve referred to their dealership. Melissa, Nicole, Ahmed, Justin — I love my new car, thank for pulling everything together so quickly. More

Smoooth "SALE" and great experience What a wonderful experience to have dealt with Mr. Jabrane, very caring, knowledgeable and helpful. I received top notch service. Ahmed made my purch What a wonderful experience to have dealt with Mr. Jabrane, very caring, knowledgeable and helpful. I received top notch service. Ahmed made my purchase very easy...no hassle and very professional. I will certainly go back to Ahmed for my next BMW purchase. Thank you Mr. Jabrane. More

X3 purchase I don't know where to begin! Absolutely pleased with my purchase this week at BMW of Boston, my sales advisor James Ahern was truly ontop of getting t I don't know where to begin! Absolutely pleased with my purchase this week at BMW of Boston, my sales advisor James Ahern was truly ontop of getting things done and finding me the car of my liking! Anthony the sales manager helped me bargain a great deal on the X3 And Jeff the Finance Advisor was really helpful with showing me all my options. I highly suggest this dealership! Overall best experience ! This is our 7th Herb Chambers purchase and we will continue to be part of the Herb Chambers Family. More

Outstanding Management & Sales Team team I recently purchased a Cert Pre-Owned BMW from this dealership. A week later, I decided I wanted to switch it for another Cert Pre-Owned BMW. The proc I recently purchased a Cert Pre-Owned BMW from this dealership. A week later, I decided I wanted to switch it for another Cert Pre-Owned BMW. The process was easy and several members of the staff made it an outstanding experience. First- Melissa Steffi, the GM truly understands Customer Service. I came back to this dealership primarily because of 2 very positive experiences with her over the years. Despite her large role and vast responsibilities, she always has time for for a one on one with any customer. Next- Jason Rocco, the Sales Mgr is friendly, personable and professional. Instantly likable guy. He is truly several notches above most people in this position at other dealerships. He dis-spells the stereotype of people in this position. Third, Moustafa Hamouda, one of the Business Managers. This young man is among the most refined, eloquent, interesting and intelligent people I have ever dealt with in any business situation. He is a role model for anyone especially other Millenials. He made the process of switching cars very easy. I could have stayed and talked business, family, politics etc with him for hours. Finally, John Voong, BMW Genius- This young man has the role of sales support during the purchase and at delivery. He knows how to clearly demonstrate many of the features of the car in a very understandable manner. He wants to help make your experience in purchasing and ownership positive. Congrats to Herb Chambers for having so many outstanding employees.at this location. More

Inspection stickers are covered in my lease agreement. Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could n Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could not move the head rests down as requested, offered to wash and vacuum, they did not vacuum but insisted they did. Waited another 15 minutes for them to do what they said they did. What I did get was a bunch of reasons like "we just have a skeleton crew here on Sundays" which sounded more like excuses. My last experience was also misleading, but Liz fixed it. I'm not sure if it's incompetence, laziness or stupidity, but I was completely underwhelmed by this experience, as well as overcharged. I wonder if I'm getting the same service Herb Chambers gets. I doubt it. More