Herb Chambers BMW of Boston

Great customer service Jing helped my wife and I lease a new 2017 530 and I couldn’t be happier with how the process went. He was professional from the start and flexible wi Jing helped my wife and I lease a new 2017 530 and I couldn’t be happier with how the process went. He was professional from the start and flexible with us needing to come into the dealership multiple times as we looked at different vehicles. As I was looking for a car they did not have in their inventory, Jing and Herb Chambers of Boston did a great job locating and securing the exact car I was looking for. Since the purchase, Jing has continued to reach out and make sure things are going well over the first few weeks and make himself, and the dealership, available for any wants, needs, or questions. I would highly recommend both the dealership and Jing. More

Always consistent and dependable high quality service! This the 5-6th BMW that I’ve bought from Kevin. I don’t even think of calling anyone but Kevin because I know he’s going to provide the best service. This the 5-6th BMW that I’ve bought from Kevin. I don’t even think of calling anyone but Kevin because I know he’s going to provide the best service. I always end up getting what I want, and it’s painless!! It’s how sales and service should work! He cares a lot about his clients, and he’s an asset to Herb Chambers overall!! More

The Best There Is! I have been a client of Herb Chambers BMW of Boston for the last 9 years. Besides providing me with the Ultimate Driving Machine, these folks also do I have been a client of Herb Chambers BMW of Boston for the last 9 years. Besides providing me with the Ultimate Driving Machine, these folks also do an amazing job with the customer service. From the moment I pull down the driveway, until I leave, all interactions with their staff are excellent. You can certainly tell that Herb Chambers makes their customers experience top priority. Luckily the only times I have had to visit the service center are generally for routine service and just about every time I have been there the last few years, I have worked with Nick Mitrano. He is a pleasure to work with and very detailed as a service advisor, he also makes sure I always have a ride or loaner. He also keeps me up to date on the repairs during the day. I'm sure the advisors deal with hundreds of customers per week, yet are able to provide friendly, and comfortable service. Also shout out to my always awesome, and amazing leasing agent Kevin Bugbee. Kevin has become a friend over my years with Herb Chambers BMW of Boston and simply goes above and beyond in every facet imaginable. He is a true professional. I couldn't ask to work with two better people at Herb Chambers! Awesome work! More

Great person to work with - made the process a pleasure!!! Kevin Bugbee instantly made me feel comfortable and helped me work through my purchase decision. He was helpful and fun and I am very happy with my p Kevin Bugbee instantly made me feel comfortable and helped me work through my purchase decision. He was helpful and fun and I am very happy with my purchase. Great guy too... goes the extra mile and more! I would purchase from him again for sure!! More

Best sale service experience My husband and I recently went to Herbchamber BMW to trade in our 3series with X3. Jing Lau was assigned to help us. He not only patiently answered al My husband and I recently went to Herbchamber BMW to trade in our 3series with X3. Jing Lau was assigned to help us. He not only patiently answered all questions we had but also helped us through key turn in seamlessly. He is a very good communicator and kept us informed. He is very professional. We are now thinking of trading in our second car through him. We would definitely recommend him to anyone who is interested in buying BMW. Best service ever. More

First BMW My mom and I recently bought a brand new 2017 BMW 330i with the help of Jing Lau. He provided a excellent services for helping us pick our first BMW. My mom and I recently bought a brand new 2017 BMW 330i with the help of Jing Lau. He provided a excellent services for helping us pick our first BMW. We tested drive the X1 and 330i. Jing provided his expertise on the pros and cons between X1 and 330i. At the end, we chose the 330i. We got a great deal, which we were happy. We were amazed that the car was ready within 2 days after the purchase. Jing made it easy and handle everything for us from choosing a car to delivery. More

what a difference a person makes I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a loaner for 3 weeks. I texted my salesman, Kevin Bugbee, who told me, "we're gonna change that" He called me in 10 minutes and told him to meet him first thing in the morning at the dealership. What he had waiting for me was HIS car to take (a 435 convertible) - who does that? My car happened to be ready by the end of the day, however, I couldn't get back to the dealership until after 5:30. He called me and said, no problem, take my car for the night, and I'll see you in the morning. Company representatives like Kevin are 1 in a million and I will never forget this experience More

Top notch sales service! My wife and I were thrilled working with James. We were in the market for a new car and we weren't quite sure what we wanted. We were coming out of My wife and I were thrilled working with James. We were in the market for a new car and we weren't quite sure what we wanted. We were coming out of a 7-series and the only original criteria my wife had was that she wanted something smaller. James took note of my wife's personality, likes and dislikes and helped guide us to not only the right car for her, but also which options that made it a perfect match! For example, she wanted smaller (4-series), but not cramped and easy access (Gran Coupe), sporty and attractive (M-package, custom paint/interior), winter ready (X-drive, Cold weather package), easy to maneuver (Park assist and top-view camera package, and most of all, fun (Surround sound, Apple car play). He was extremely patient and went out of his way to make sure we got exactly what we were looking for. He entertained my young son and had a personal gift for him the next time we came in. He even came in on his day off just to finish things up for us and get her behind the wheel sooner. He went above and beyond and we can't say enough about the quality service he provided. Thanks again, James. You're the best! More