Herb Chambers BMW of Boston

Needed to get a new car quickl due to a total loss of the pr Ahmed was as effective and courteous as always. - he helped us with the first car as well. The process was smooth and painless. It is a pleasure to Ahmed was as effective and courteous as always. - he helped us with the first car as well. The process was smooth and painless. It is a pleasure to deal with Ahmed - he is very professional and at the same time nice and warm. Highly recommend More

Excellent location and sales experience! I definitely recommend this location for your BMW purchases. This location is conveniently located in Boston, and you will likely come back here both I definitely recommend this location for your BMW purchases. This location is conveniently located in Boston, and you will likely come back here both for your future vehicle purchases and for its service center. I also recommend looking for Ahmed Jabrane for help with completing your purchase because of his excellent work and customer service. Ahmed has always been in contact with me since my first BMW purchase in 2009 with e-mails every now and then or just saying hi when I come in for service. He is very helpful when I began looking for a new vehicle recently and always offered the help I needed in multiple ways (e-mails, phone calls, in-person). I am working with him on my new purchase of a BMW soon, and the experience/interactions have all been enjoyable. I am happy to say that I will continue to stay as a BMW customer (maybe for the rest of my life) because of Ahmed's great work and help. More

Worst service experience This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of other This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of others, I feel compelled to say having my car serviced their was awful. Everything was covered under warranty so this is not about price, but about total lack of professionalism demonstrated by their service team. It started with them not finding the car for a day on location and it was towed to them by BMW assiststance. Despite multiple calls over 10 Days trying to get a status, not once did anyone ever reach out to me. Even more strangely, called Saturday am and they told me work had been completed. No one called to tell me that. It ended with literally waiting 1 hour from when after I got there and they called for the car to be brought to me. Laughably, the service desk told me to wait outside in the alley as no one comes in to tell you it is there. After standing outside for 10 mins in 5 degree weather I went inside and found a sales manager who did everything she could to get things sorted (kudos to Jano as she absolutely was helpful as was Kyle). Rest of service team was totally disinterested. Hard to believe that this goes on in the service side as the sales part seems well run. I own both a Porsche and a BMW. I will never do business with Herb Chambers after this experience. More

One of the best car buying experience. Jing Lau was very friendly and professional. Helped us get a good deal with good car features. We needed the car urgently, worked very hard to get us Jing Lau was very friendly and professional. Helped us get a good deal with good car features. We needed the car urgently, worked very hard to get us the car registered and available in no time. More

Best cat buying ecperience. Buying a car here was a terrific experience. Dealing with Anthony was a pleasure , he was honest,quick, personable and professional. Omar was equally Buying a car here was a terrific experience. Dealing with Anthony was a pleasure , he was honest,quick, personable and professional. Omar was equally as terrific, very personable knowledgeable polite and professional as well. The same can be said for Justin in the business office. In summary Herb Chambers of Boston and their people are a breath of fresh air. In a day where customer service politeness and honesty has disappeared this dealership has proven otherwise. If my daughter decides on a BMW we will surely be visiting Omar who was my contact sales person in this transaction. More

Happy oqver Shiraz was kind, efficient and did a great job getting me the car I wanted. So happy with my 2018 BMW X3. Thanks, Shiraz and Happy New Year.👍🎉🚗 Shiraz was kind, efficient and did a great job getting me the car I wanted. So happy with my 2018 BMW X3. Thanks, Shiraz and Happy New Year.👍🎉🚗 More

Great Service! Great Team! Amazing people! I came in for regular scheduled service and, as always, I felt like coming to visit friends. Ahmed Jabrane, my long time sales advisor, came and spend I came in for regular scheduled service and, as always, I felt like coming to visit friends. Ahmed Jabrane, my long time sales advisor, came and spend time to make sure I’m getting the best service. He didn’t have to worry much as Dan Blash from Service had already set up everything as I could tell by the sight of my name displayed big on a monitor to welcome me! I did not order a loaner in advance as I thought iwoildnt need one. However, the software update on the car needed time and I was set up with a loaner in like 15 min. or so. Ahmed stayed with me the whole time to make sure I was being taken care of. I mean, little things make a difference and great service is all about about that. Then my treat went on as Theo from the loan department employee provided the friendliest service to send me off as quickly as possible. I know it’s Christmas time, but this is not the first time I have received such exceptional service and this time decided to write about it. Thank you! More

Fantastic experience, Ahmed was extremly helpful I have been a BMW of Boston and Ahmed customer for over 15 years, and the reason I keep coming back is because Ahmed always provided me great service I have been a BMW of Boston and Ahmed customer for over 15 years, and the reason I keep coming back is because Ahmed always provided me great service through out the whole process, consulting, pricing, advising, finalizing the deal, and most importantly delivery the car that I want and on time. I will highly recommend Ahmed and the BMW of Boston to all my friends and family. Thanks again !!!!! More

Purchase certified bmw x1 Jing was professional with attention to detail. He followed up twice regarding paperwork and our happiness with the vehicle. I would highly refer Jing Jing was professional with attention to detail. He followed up twice regarding paperwork and our happiness with the vehicle. I would highly refer Jing unconditionally. More

Herb Chambers BMW of Boston is the BEST BMW dealership!! I visited many BMW dealerships in different states in the past 2 years. I have to say that working with Herb Chambers BMW of Boston was more than sati I visited many BMW dealerships in different states in the past 2 years. I have to say that working with Herb Chambers BMW of Boston was more than satisfied! I've had my older BMW's service done with them, they've always done a great job. And this time I purchased my dream car, the BMW M2, from Herb Chambers. I cannot say enough great things about them. My sales advisor Sheraz is the best and most honest guy out there, not only he delivered the M2 so quickly (in a month because one was already produced and someone backed out) but also he fought hard to get me approved for the BMW Select Finance with only 0.9% interest. Sheraz kept his words and got the M2 all the way from Germany to the US right before Thanksgiving so I can drive it for the holidays. Also, working with finance person Miguel was pleasant! I have never done financing before. Miguel was very patient and helpful, he walked me through the process, explained everything and offered great tips on the M2. Thank you guys very much for making the process smooth and painless. Keep up the good work! I would definitely recommend Herb Chambers BMW to anyone who wants to own a Bimmer!! More