Herb Chambers BMW of Boston

Outstanding personal commitment to service. This is the 7th BMW I've bought from Ahmed. He's seen my kids grow in a I moved from smaller to larger cars. Ahmed has been there every step of the This is the 7th BMW I've bought from Ahmed. He's seen my kids grow in a I moved from smaller to larger cars. Ahmed has been there every step of the way, and never lets me down...always finding a way to find me a car with the options I want at the best price anywhere. I wouldn't think of going anywhere else. More

Kevin is there after the sale I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn’t know if he would still be there to help me. Well he really came through for me to get me back on the road. His sense of customer service and honor is really rare and turned me into a lifelong customer. Kevin really stood out by being there after the ink dries. More

Valve cover gasket leaking after less than 6 months There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surpr There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surprise me). Either way is not acceptable. More

Great experience and highly recommended Over the past 3 years, I've had an incredible experience working with the Herb Chambers BMW team and specifically, with Ahmed Jabrane. Ahmed was profe Over the past 3 years, I've had an incredible experience working with the Herb Chambers BMW team and specifically, with Ahmed Jabrane. Ahmed was professional, considerate of my preferences and found me the perfect car at the right price. I highly recommend working with Ahmed, he made the whole process frictionless, transparent and an excellent overall experience. Thank you! More

Client service attitude stinks The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part not on warranty. It went downhill from there. The sales manager delivered the loaner car after I complained, and felt he had just delivered an Olympic Gold medal. Much easier to just go to BMW Sudbury or give Mercedes Benz or Lexus your business. More

Very good experience Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all ou Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all our concerns with both these options. We decided to lease finally. Ahmed worked with us patiently to arrive at an agreement that we are happy with. We would highly recommend Ahmed. - Siva More

Great experience, great deal Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and l Brought my M4 leased from another dealer after the other dealer gave me the runaround. Got a deal done on a new M3 within 45m for a great price and low pressure experience. Everything could not have been easier. Would recommend to anyone in the area looking for a BMW, the entire staff was incredibly friendly. More

Excellent experience w my first M Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., w Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., who was a doll and a pleasure to work with, and even tried hard to obtain the original Monroney sticker from the previous owner at my request. Visited the dealership at the end of December and worked with Richard Baldani, who is also very pleasant to work with. He went above and beyond to make sure that I have everything I need for the new vehicle (and I am very OC regarding my cars) though their pricing was rigid with their SMART pricing (have a few comparable vehicles that are priced competitively though from independent dealers since I have been researching the vehicle for almost 8 months), which was not his fault. He is also very knowledgeable about the vehicle and BMWs in general (I rarely say this since I've been in love with BMWs since I was 5 and not a lot of consultants has the BMW knowledge comparable to mine), which is very comforting. They have reduced pricing over a month and discounted at the end of year to help move inventory, which finally came within my budget. Justin Shin, the finance manager was also good to work with and offered very attractive rates from BMW financial, even better than my CPC (Chase) preferred rates, which came as a surprise. Communication from them was also great and Rich tried to keep me up-to-date since they had to ship the car and registering it from a different state. Though their vehicle pricing could have been more attractive, I would definitely do business with them again simply from their great customer service. More

Positive experience buying first BMW My visit to Herb Chambers Boston was my 4th research visit to a BMW dealership, and I had little intention to make a purchase that day. However, Jing My visit to Herb Chambers Boston was my 4th research visit to a BMW dealership, and I had little intention to make a purchase that day. However, Jing and others made the experience positive, with thorough answers to my questions and reasonable discussions around pricing. So much so, that I ended up buying a nice 340 the next day. Jing even threw in some all weather floor mats, being the swell guy that he is. A very good experience. More

We bought our first BMW We had a great experience at Herb Chambers BMW. It began over the phone, we live on the Cape and weren't keen on going to Boston to look at cars. I c We had a great experience at Herb Chambers BMW. It began over the phone, we live on the Cape and weren't keen on going to Boston to look at cars. I called in to check on specific car availability, spoke to Rubia Akram, she convinced me the drive would be worth it. Our sales rep. Ahmed Jabrane was truly fantastic. My wife and I were about to call it a day, Ahmed went the extra mile to keep us there and insure we would leave with a car we would love. Ahmed was respectful and knowledgeable of all aspects of the process.I must say buying a car is not a process I was fond of, Ahmed changed all that. I actually feel we made a friend that day, that is a big wow for me. Dan Mahoney, BMW Genius, dropped off our new car and was also great, he spent as much time as we needed to acclimate us to our new car. I've got to say it was best car buying experience ever! Thank you Ahmed, Dan and the Herb Chambers team! We will be back!! More