Herb Chambers BMW of Boston

My experience leasing a new M550 was exceptional I was referred to Kevin Bugbee and BMW herb chambers by a friend of mine. From the very first call to the day I picked up my car the service was exce I was referred to Kevin Bugbee and BMW herb chambers by a friend of mine. From the very first call to the day I picked up my car the service was exceptional. Kevin Bugbee was incredibly repsonsive, proactive, genuine, and passionate about what he does. Not to mention I feel like they really worked hard to get me a great deal on the exact car I wanted. I will absotuley buy my next car from Kevin and HC BMW. More

Excellent Customer Service and follow up We could not be happier about our transaction experience with Kevin. This the 2nd BMW purchased from Kevin and we will be back. Kevin is a man of his We could not be happier about our transaction experience with Kevin. This the 2nd BMW purchased from Kevin and we will be back. Kevin is a man of his word and a straight shooter. You will not be disappointed in his excellent customer service. Whenever we have a follow-up question, I can rely on Kevin to respond promptly and resolve my question. More

A+ Customer Service I have never been a go-immediately-to-dealer type of car owner but this dealership has changed my mind on that. Good communication, kind staff, dilige I have never been a go-immediately-to-dealer type of car owner but this dealership has changed my mind on that. Good communication, kind staff, diligent service and fast! More

BMW Dealership of Choice I had to choose between 2 BMW dealerships when I wanted to purchase my new 2018 X5. One that was close to my house and the other being Herb Chambers I had to choose between 2 BMW dealerships when I wanted to purchase my new 2018 X5. One that was close to my house and the other being Herb Chambers BMW that was a little less convenient for me but one that I had more confidence in having dealt with a Herb Chambers Lexus dealership a few years before. I consulted with a friend/neighbor who had recently purchased her new X5 from Herb Chambers BMW and asked her who she had dealt with in the sales department. She enthusiastically told me about Kevin Bugbee and how patient she had been with her multiple requests in their sales process. So I reached out to Kevin and I had the same outstanding sales experience with him. He was very responsive to all my inquiries. The X5 options I wanted necessitated that I order it from th me factory. Kevin was able to get my X5 in the queue quickly and I was able to take receipt of it well ahead of my expectations. Long story short, I couldn’t be happier with the whole sales process and my choice of Herb Chambers BMW and Kevin Bugbee as my sales advisor. More

Superior service! I have bought 2 new cars from Sheraz, and looking to buy my 3rd! He's been nothing but good to me and my family every time, and has become more of a I have bought 2 new cars from Sheraz, and looking to buy my 3rd! He's been nothing but good to me and my family every time, and has become more of a family friend by now! I would HIGHLY recommend this dealership, its sales people and service experience, especially Sheraz who will always go above and beyond to satisfy customers More

fantastic sales and manegment My experience with Omar and Adam was absolutely fantastic! Omar sold a car to my Mom, my brother and now me. Omar and Adam were super professional and My experience with Omar and Adam was absolutely fantastic! Omar sold a car to my Mom, my brother and now me. Omar and Adam were super professional and outstandingly patient. both of their customer service and communication skills were excellent! They were super considerate and pulled all the strings necessary to get me in to the car I wanted. Omar followed up with me numerous of times to ensure I was satisfied and literally gave me the best deal. I also had the pleasure of working with Thomas. Thomas showed me everything there was to know about my BMW. He too was very patient and answered every and any question I had. Omar, Adam and Thomas are by far the best around there! I highly suggest working with these three. Omar makes the car buying process fun, quick, easy and simple while ensuring your needs are exceeded, Adam in management literally makes every thing happen, and Thomas teaches you everything there is to know about your new Bimmer. If your in the market for a BMW I highly recommend Herb Chambers BMW of Boston! Thank you Omar, Adam and Thomas for a great experience! More

A unique and enjoyable buying experience I have owned Audi automobiles for 20 years. 1 year ago I walked into the Herb Chambers dealership to check out the X6 and quickly met Kevin Bugbee. I have owned Audi automobiles for 20 years. 1 year ago I walked into the Herb Chambers dealership to check out the X6 and quickly met Kevin Bugbee. We test drove a few cars and he made the process fun and stress free. He also put up with my analysis of different vehicles before really focusing in on the X6. Ultimately I ended up purchasing from Kevin and feel like I was treated better than in any auto transaction before and frankly better than most any transaction I can remember... Kevin made it enjoyable and I am very happy with my car. I also know that I can call Kevin anytime now and he will take care of me and my family on future transactions... Glad to have walked in that day! More

Lifetime customer I have purchased several BMW's from Kevin and wouldn't go to any other salesperson. Kevin is professional, knowledgable and no pressure. Kevin alway I have purchased several BMW's from Kevin and wouldn't go to any other salesperson. Kevin is professional, knowledgable and no pressure. Kevin always delivers the deal he promises and is completely transparent and straightforward in his approach. You can't do better than Kevin! More

Great and honest experience I've been very wary of where and whom I give my information to, but with Robert he informed of everything every step of the way. I was very pleased to I've been very wary of where and whom I give my information to, but with Robert he informed of everything every step of the way. I was very pleased to find that Robert was able to find me exactly what I was looking for and very straight forward. No gimmicks or games. We didn't waste time and he was able to meet my request with a realistic perspective. I want to thank him and manager Giovanni Tosti for going beyond the extra mile for me. I am extremely happy with my car and the deal that I got from them. More

Thank you to Chris Armstrong, Mini/BMW Service and Sales! I have been loyal to Herb Chambers BMW/Mini of Boston for almost a decade now, as well as my Mother and we always are sending people your way! I have I have been loyal to Herb Chambers BMW/Mini of Boston for almost a decade now, as well as my Mother and we always are sending people your way! I have never had a bad experience; that says a lot about your amazing Team! I’ve had 3 Mini Cooper’s now and every time I come in; it’s a pleasure to work with everyone from the 3rd floor (Mini), down to 1st floor (BMW), and over to the Service Department! I don’t even own a BMW and the receptionists, advisors, whoever you pass by offers a friendly smile and makes sure you are taken care of! The Service Team is superb, Mark and Matt rock and the service team goes above and beyond from start to finish! Chris Armstrong is highly knowledgeable and he has kept in touch with us throughout; he’s always there to serve and is quick to offer help in a time of need! David Lopez and Sarah Hunter have been our Mini Sales Advisors and they are truly wonderful; very easy to talk to, you’ll never feel pressured and make the Mini experience one of a kind. So keep up the great work Team Boston; you ALL are rockstars! More