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Herb Chambers BMW of Boston
Boston, MA
2,372 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,372 reviews
June 18, 2018
Nick's Outstanding Customer Service I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I a I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I am confident and sure that Nick is great at his best when it comes to customer satisfaction. I highly recommend him as a service advisor because he knows how to make his customers are welcomed and feel no worries. Definitely, I am coming back to see Nick in few weeks because he takes care of baby 2006 BMW X5. Keep up the good work Nick and thanks a million :) Louay Awadh More
by Louay1234
Employees Worked With
Nick Mitrano
June 15, 2018
Best team Sheraz was very nice and helpful when I was in search for my bmw. He got me the car I wanted in short period and got it registered a day after purchas Sheraz was very nice and helpful when I was in search for my bmw. He got me the car I wanted in short period and got it registered a day after purchase. He made sure I left there satisfied and happy in a decent time manner. Miguel in the finance team made sure he got the paper work going fast and had me approved in less then a day. Thanks a lot Sheraz and Miguel. I will deffinatly come back to you in the future. Thanks a lot! More
by Fatima
June 15, 2018
Great Experience Great buying experience. Johnny Garner was of great assistance through the whole process. He was very patient and informative in educating us on all o Great buying experience. Johnny Garner was of great assistance through the whole process. He was very patient and informative in educating us on all of the car features. I would recommend him to anyone who is in search of purchasing a new vehicle. More
by Darletta
Employees Worked With
Johnny Garner
June 14, 2018
Super experience I recently worked with Kevin Bugbee to lease a new BMW X5. He was great about getting in touch with me when a new promotion was available, and made t I recently worked with Kevin Bugbee to lease a new BMW X5. He was great about getting in touch with me when a new promotion was available, and made the whole process very easy. He certainly seemed to know what he was doing, and to know the differences between the different models. When I expressed an interest for options that weren't available at the dealership, he was able to track down the specific car that I was looking for. I highly recommend working with Kevin if you are in the market for a new car! More
by lbb7
Employees Worked With
June 09, 2018
Second as good as the first Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and sold it to me for an excellent deal. I'm a huge fan of Ahmed and I'll be coming back to him when the first car he sold me is ready for an upgrade. It's still going strong! More
by JlovesK
Employees Worked With
June 08, 2018
Best, and most efficient, purchase experience ever! I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my needs and provided invaluable expertise to help me make the best purchase to suit my needs. On the following Monday afternoon, 48 hrs later, I drove away in a fantastic new vehicle. I couldn't be more impressed by the courtesy and professionalism at this dealership - with particular thanks to Jing Lau for his help on the sales side and Jeff Tucker, who expedited the finance side of the exchange. I've gone through this process 8 times in 35 yrs, and this was the best and most efficient car buying experience to date! Extremely satisfied with Herb Chambers dealership and delighted with my new x3. More
by beth1964
Employees Worked With
Jing Lau
June 07, 2018
Professional I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was d I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was done promptly and professionally. No pressure for any service that I did not immediately need. All of my experiences with this dealership have been good. Whatever problems there may have been years ago (based upon old negative reviews have been addressed. I had some flat tires that you were able to replace immediately. There is never any more waiting than necessary. More
by Lizard King
Employees Worked With
Chris Armstrong, Mark Ravin
June 06, 2018
Fantastic experience! Kevin was such a spark of enthusiasm. He was very knowledgeable of the BMW product. Was an absolute joy to speak with. When it came down to the trans Kevin was such a spark of enthusiasm. He was very knowledgeable of the BMW product. Was an absolute joy to speak with. When it came down to the transaction of purchasing our new car Kevin was spectacular. We can only hope that when we purchased our next car Kevin Bugbee is still at BMW of Boston. Thank you Kevin for all you did for us and thank you for a new friendship. All the best, Scott and Ann More
by Smittay701
Employees Worked With
June 06, 2018
Omar is the man! This was probably one of the easiest and smoothest car buying experience I’ve ever had. Omar was very courteous, helpful, enthusiastic, and easy to de This was probably one of the easiest and smoothest car buying experience I’ve ever had. Omar was very courteous, helpful, enthusiastic, and easy to deal with. Omar made my experience an easy and enjoyable one from test driving to vehicle delivery to post-delivery check-in. Omar was also very responsive to my questions and requests to make everything to be as easy and convenient as possible for me, which I really appreciated. Thanks Omar for the great experience! More
by TK2018
Employees Worked With
June 05, 2018
Higor Texiera is a rockstar!! Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls you back. ( Not others, even on working days ...never responded to simple question or called back ). He makes you feel that there is someone who sees himself being on your side and try to help.He exemplifies what customer service is about or rather any industry where you try to give your best and not just work cause you have a job. f not for him I would hesitate to go back to this dealership Why 4 stars ? The dealership is cramped and the waiting area actually doesn't come close to what you experience in any luxury cars service waiting are elsewhere. More
by SD
Employees Worked With
Higor Texiera, Alex , Daniel Blash
