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Herb Chambers BMW of Boston

Boston, MA

4.8
2,373 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,373 reviews

January 19, 2019

THE BEST CAR BUYING EXPERIENCE EVER I just purchased a new BMW X1 , my first dealing with this dealership. I was greeted by Hadi Eslami, who was totally a true pleasure to work with. Th More

by Mike09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DYLAN SCHARFF, Jano Letaif
January 10, 2019

Great dealer with a fantastic service director Matt, the service director, went above and beyond to help me resolve an issue. He was very responsive and friendly. I can't say enough good things abo More

by mikesebastian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
January 06, 2019

Did not put any oil back into my engine Almost had an engine failure after I picked my car up from having a new gasget replaced as I was driving the warning lihht went off on my dashboard sa More

by bostonreguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Higor Teixeira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Herb Chambers BMW of Boston responded

I apologize that you are unhappy. However, I have spoken with the service department and we cannot seem to recall having any customers relating to the events you have described. If you could please email Matt Krappe - Mkrappe@herbchambers.com- he would like to speak with you directly and get to the bottom of what happened here. He looks forward to hearing from you. Thank you.

December 24, 2018

Best salesman Recently visited H Chambers of Boston BMW. Mark Lande was my salesman. Best car salesman I have dealt with in 50 years. Knew the products. Spent l More

by b mason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lande
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2018

Great Purchase for X3 M40i! Ahmed Jabrane did a great job in figuring out which vehicle suited our needs and style. After test-driving some cars, we settled on the car that my fa More

by markflo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Banos
December 06, 2018

Great and will return soon! The reason I came in was to have my rear brake light repaired to renew my state inspection. After replacing the bulb it went out again (notification o More

by chrisc116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2018

Great Salesman, excellent overall experience Great experience with this dealership. Very responsive, courteous, professional, and fun to work with. The dealership was very helpful in processing More

by New BMW owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
December 04, 2018

Excellent, efficient experience I had an excellent experience buying a new BMW X5 here. I worked with Kyle Boylan, who was as professional, poised and knowledgeable as any car sales More

by Scott B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Boylan, Giovanni Tosti
Dec 04, 2018 -

Herb Chambers BMW of Boston responded

Glad you had an excellent buying experience with us! We always want it to be hassle-free and enjoyable, glad it was! Happy miles- Melissa Steffy, General Manager.

December 03, 2018

Hastle-free experience for new car buyer I have not purchased a new car in about 16 years so needless to say the process can be intimidating. Ahmed made the process very easy and stress free! More

by NewCarBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2018

Super service Ahmed and Nick are always great to work with. They were able to get my car in and out the same day. Thanks you both for your help. More

by Dlepke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mitrano
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