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Herb Chambers BMW of Boston

Boston, MA

4.8
2,373 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,373 reviews

February 21, 2019

Bugbee beats the band Keven Bugbee has been my BMW sales person since 2002. He's gotten to know my family and me very well over these 17 years. He's an excellent sales pers More

by Parisswims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2019

New car I recently had the pleasure of working with Herb Chambers BMW of Boston, specifically Ahmed Jabrane, who helped me drive off in an M5. I was very pick More

by Baudy
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Banos
February 20, 2019

2016 BMW X5 Purchase Had a great experience buying a BMW X5 from Kevin Bugbee - he did everything that was promised to me and in return i got what i wanted. More

by DP123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2019

Makes Car Buying Easy This is the 2nd car I've bought from Kevin Bugbee/Herb Chambers BMW, in that order. Kevin makes the process comfortable and easy. He works hard to mak More

by rcort
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2019

Experiencing unthinkable I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make s More

by Hadikhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Anslono
February 16, 2019

Kevin Bugbee Kevin was a pleasure to work with: he went above and beyond what I expected and spent a lot of time helping me select the car that was exactly what I More

by Wendy c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2019

Amazing customer service, thanks to Kevin Bugbee Kevin went out of his way to treat me incredibly well. He is knowledgeable and generous simply because he enjoys helping out others. Amazing salespers More

by Rickcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2019

James is the worest worker there Look Guys, I called one day asking about service, and someone called James took my call and was talking to me as I'm not a customer. He was say to me More

by Khairalla25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2019 -

Herb Chambers BMW of Boston responded

I'm sorry for the experience you had with James over the phone. That is not the experience we want our customers to have. I'm not sure what happened here and would like to learn more about the conversation. If you could please email me- Msteffy@herbchambers.com- I look forward to helping with this. Thank you, Melissa Steffy, General Manager.

January 27, 2019

Excellent sales &customer service -Countryman Sam was a great sales executive for us to work with. He waited two months while we finalized our car. He made the entire sales process and very pleasa More

by Debashis patnaik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Tuton
January 21, 2019

Purchasing my newcBMW at Chambers in Boston from Hadi Eslami I have always been impressed by the professional staff at Herb Chambers dealers. I just ordered a new 330i wagon in December for my wife ( with her p More

by Paul Iantosca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Banos
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