Herb Chambers BMW of Boston

Service My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loan My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loaner. They were courteous, prompt, and highly professional. This is the reason why I buy/lease all my cars from them and recommend my friends to them. More

Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More

Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More

Best service ever Jing went above and beyond to find me the perfect car, and made sure I was satisfied with everything when I left. I won't be surprised if he is rated Jing went above and beyond to find me the perfect car, and made sure I was satisfied with everything when I left. I won't be surprised if he is rated as one of the top sales people in Massachusetts. More

Excellent service Thank you Jing for your excellent service! I bought two cars from Jing and had a very good experience with him! I would highly recommend as its alaway Thank you Jing for your excellent service! I bought two cars from Jing and had a very good experience with him! I would highly recommend as its alaways a pleasure to work with him. More

My experience, my journey, and my BMW My Experience, my journey, and my BMW When trying to express one's personal engagement with just a few sentences, it’s quite tricky. The staff of My Experience, my journey, and my BMW When trying to express one's personal engagement with just a few sentences, it’s quite tricky. The staff of Herb Chambers BMW of Boston resonates a unique touch in their approach. Creating an atmosphere where you are made to feel genuinely welcomed and respected for choosing them out of the plethora of BMW dealers. This is where my journey begins ... I’ve learned in life that sometimes less says more and in my particular instance, a 15-year business relationship with Herb Chambers BMW says it all. Working with the very informative and enthusiastic Ahmed Jabrane over the years has created an excellent relationship and a seamless transition from vehicle to vehicle. On my latest journey, I had the pleasure of securing the deal with Jano Letaif. Jano is one of 2 sales managers who is seated in the front of the dealership. Eager to assist, advise, research and most importantly listen to your wants, needs, and budget. Putting her monthly quota aside, she is there to make a sale which will leave you smiling and full of enthusiasm. Her warm, sincere, friendly smile makes you feel as if you are part of the family. Soft-spoken and very respectful with a listening ear for your thoughts, not numbers. Never pushed to purchase a particular model but eager to provide numbers to make an executive decision that suits your budget, life, and most importantly desires. Let’s be honest purchasing a BMW is not a status quo but a profound commitment to engineering, quality, reliability, and remarkable style. Jano, I thank you for making this experience as seamless as could possibly be. I know at times I was a bit rough around the edges but always with a smile. Thank you for putting up with my questions, uncertainty, schedule, and all emails which were responded too in a most timely fashion. Melissa Steffy is the brainstorm of Herb Chambers for quite a few years now, and her commitment to customer service shows in her team and front line managers. Another BMW, another lease, and another memorable experience. Thank you Bob G As I so famously say “ Life is a journey, enjoy the adventure “ Herb Chambers BMW is awarded a UT🌟 ( UNIQUE TOUCH 🌟) from me for an incredible experience and team. More

Professional / Top Level Experience Kevin Bugbee was a true and honest professional and made the process of ordering a BMW simple and efficient. Every step of the process was taken care Kevin Bugbee was a true and honest professional and made the process of ordering a BMW simple and efficient. Every step of the process was taken care of and questions answered quickly at all hours. After this experience I will be coming back to Kevin for all future BMW purchases / needs. More

lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait more than 1/2 hour to get your car after it is serviced. More

Great experience I just bought my first ore-owned car. Kevin Bugbee walked me through the process going out of his way to make sure all my questions were answered and I just bought my first ore-owned car. Kevin Bugbee walked me through the process going out of his way to make sure all my questions were answered and that I felt confident about my purchase before I signed on the dotted line. I will be going back to him next time I need a car. More