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Herb Chambers BMW of Boston

Boston, MA

4.7
2,209 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,209 reviews

January 23, 2024

Have confidence that this dealership and Higor will help me with the service my car and driving needs More

by Bj68p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Herb Chambers BMW of Boston responded

Hi BJ! We're glad to know that you have confidence in our dealership and Higor's ability to assist with your service needs at Herb Chambers BMW of Boston. Thanks for the positive review!

January 22, 2024

Excellent service. Quick. Very expensive. Adding words to meet your silly requirement. More more more More

by Dgcarlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shah
Jan 22, 2024 -

Herb Chambers BMW of Boston responded

We appreciate your feedback and are glad to know you found our service at Herb Chambers BMW of Boston excellent. We understand the concern about costs - rest assured, we aim for top-quality work that justifies it. Thanks again!

January 22, 2024

Samik with the service department is very friendly and respectful. He’s very understanding and gets the job done. More

by Sadiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
Jan 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Sadiq! We're glad to know that Samik from our service department at Herb Chambers BMW of Boston was able to assist you effectively. Thanks for your positive feedback!

January 22, 2024

Had superb service from Higor who went out of his way to correct and fix the wrong diagnosis from my previous visit. Higor is the best, I just wish he was more easy to reach when I have a problem with my ca More

by Jack.reichling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Jack! It's great to know that Higor was able to provide superb service and correct the previous issue. We appreciate your feedback about communication - we're always looking for ways to improve at Herb Chambers BMW of Boston!

January 20, 2024

They have a great service and great salesperson and excellent service advisor and good location More

by Kendallahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with your automotive needs! We appreciate your business and look forward to seeing you next time!

January 19, 2024

Staff was polite, professional and informative when asked specific questions about the service I was receiving. More

by Merckx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with the professional and informative service you deserve. Thanks for sharing your experience!

January 18, 2024

Michael Semedo was great, he was very helpful and knowledgeable. He answered all my questions and made purchasing a car smooth. More

by Karleth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Semedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Herb Chambers BMW of Boston responded

Karleth, it's fantastic to know that Michael was able to provide you with such a smooth car purchasing experience at Herb Chambers BMW of Boston. We appreciate your feedback and hope you're enjoying the ride! - Herb Chambers BMW of Boston

January 18, 2024

Samik/Higor and team are excellent, very quick, and got all of my needs taken care of very quickly More

by f42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Jan 18, 2024 -

Herb Chambers BMW of Boston responded

We're thrilled to hear that Samik & Higor took such great care of you! Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

January 16, 2024

Service Rep was very polite and concientous. Not his fault, but service to replace two tires (on busy MLK Day) was very slow. More

by Davidlacykeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Herb Chambers BMW of Boston responded

Thank you for the review. We sincerely apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com

January 13, 2024

Fast. Clear explanation. The video recording was helpful. The ride offer was a great option to have. More

by kyungbae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Herb Chambers BMW of Boston responded

Hi Kyungbae! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

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