Herb Chambers BMW of Boston

Lots of hiccups Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after getting up to highway speed the car began to shake violently as the tires were not balanced. The car also had a rejected inspection sticker as a battery replacement reset all the emissions data. After returning to the dealership the following Friday to get it checked out, the service team found that the tires had not been balanced and the right left rim was bent. They insisted on unbending the rim, and I had to persuade management to order a new rim, as I did not pay for a damaged rim when the car was purchased. They did get a new passed inspection sticker, but again after driving off the lot after service, the team still did not fill the gas tank as promised (even the service receipt said so), and I had to turn around and ask for them to complete the job. More

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Caring service Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

Efficient, friendly, and best of all, free I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an exc I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an excellent place for breakfast while I waited. I was pleasantly surprised that my oil change was part of the maintenance program for my Mini. My car was also washed and cleaned - another pleasant surprise. I'm very happy with the service and my experience at Herb Chambers. More

Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More

Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More

Great service I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some other work and all of it was done quickly and efficiently. I spent less than thirty minutes total at the service center including drop off and pick up (returning the loaner too!) Highly recommend it! More