Herb Chambers BMW of Boston

Mark and Hadi are excellent employees. Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always de Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always delivers as a Manager in Service and was extremely helpful in the purchase of my new BMW from Hadi. After having tremendous difficulty with the auto mated sales function through herb chambers and speaking with many un-informed sales reps, who never knew who I was when I called or what car I was interested or didn't provide answers on stock numbers and availability, I finally called Mark and asked his assistance in identifying a knowledgeable and well-informed sales rep. Mark suggested Hadi. Hadi was pleasant, communicative, collaborative, and overall attentive throughout the entire sales purchase. During the sales cycle, he even needed to take a holiday and during that time he answered my emails and offered assistance. I told him I appreciate his responsiveness and didn't want to work with anyone else. If the car was not available when he gets back, we would just work to find another that met expectations. The relationship and the communication of the sale was more important then the actual car itself. I appreciate the time and dedication both of these employees delivered and hope that you share this positive review with them as well. More

Great client service Hadi Eslami is absolutely amazing he respects your time and keeps you informed of the whole process. No surprises There is no reason to look at any Hadi Eslami is absolutely amazing he respects your time and keeps you informed of the whole process. No surprises There is no reason to look at any other dealership More

Always exceeding my expectations This dealership truly understands hospitality - from the sales team to the service team and the valets moving cars. Every time I am there, no matter t This dealership truly understands hospitality - from the sales team to the service team and the valets moving cars. Every time I am there, no matter the reason, I am treated warmly, fairly, and with great communication. I have been a customer since 2012 and plan to remain a customer as long as I own vehicles. I would give 6 stars if that was a thing...please note: this review is for the MINI team. More

Service visit with a tow Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! More

Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More

Always Exceeds our expectations Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied with our service! More

Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More

Best service and Dealership Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top perfor Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top performer in my eyes and an outstanding performer. A and 5 star rating for him! More

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More