Herb Chambers BMW of Boston

I had to go to the service manager to get issue resolved. The service specialists are very varied and don't necessarily do a good job keeping you abreast of what is happening. That was the case with me this The service specialists are very varied and don't necessarily do a good job keeping you abreast of what is happening. That was the case with me this time. I ultimately had to work directly with the service manager (Matt). He is phenomenal!!!! But optimally, it wouldn't be necessary to have to reach out to him. More

Need to improve service at pick up time Good service all around but disappointing disorganized at time to pick it up: I had to call to see if car was ready (it was supposed to be) as no one Good service all around but disappointing disorganized at time to pick it up: I had to call to see if car was ready (it was supposed to be) as no one had called for a few hours. The person in service had to look for the needed papers on the trash as they were not in their files. I was told car was ready when I arrived to pick it up but had to wait about 1/2 hour as car was lost to the employees. Only when I walked out I saw it had been parked by the side all along (we ran into an employee who said it was ok to drive it away, and the reason no one knew where to find it was because someone had removed a tag). More

12,000 Mile Service Check In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. More

Not feeling great about how I was treated First we struggled to buy this used car. The sales people did not call when they said they would. They knew what price I wanted and when it finally First we struggled to buy this used car. The sales people did not call when they said they would. They knew what price I wanted and when it finally dropped to my price, I had to make the call even though I spoke with the salesperson the day before. Then there was a problem between the dealership and my insurance company that made us have to do this in 2 trips (which we didn't want to do since we have a long drive to get to this dealership). Then after realizing it was going to be 2 trips, we discovered the advertised wind deflector was missing. The salesperson said that the web page for the dealership has a section at the very bottom that says that they are not responsible for errors in their listing. Guess I should be happy it had 4 tires. I was disappointed (and almost walked away from deal) that the dealership did not take one from another vehicle and fix the listing on the website or offer me one at cost. Instead what I got was, nothing. I should have read the reviews of this dealership before spending $20,000 on a used car from them. I cannot recommend this dealership. More

Awesome!! Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend any Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend anyone who is planning to visit the dealership to speak with Abdou. More

Had an oil change on my Mini. I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a p I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a place I look forward to spending time while my car is being serviced. Also, THANKS for ALWAYS washing and detailing my car!! Those are the services that set you apart from everyone else!!! Great people. Great place. Please don’t change. More

Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More

Update on the service of my F90/ M5 Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excell Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excellent running order. I do plan to bring all my BMW’s to Hank at this dealership in the future. More

A DREAM COME TRUE Was given vehicle as a gift and Wow what a gift. Vehicle has everything I wanted in a BMW and more. My Uncle who is a car guy traveled for 5 hours eac Was given vehicle as a gift and Wow what a gift. Vehicle has everything I wanted in a BMW and more. My Uncle who is a car guy traveled for 5 hours each way to look at vehicle and work with Mark Lande to make this Dream Come True so FIVE STARS to Herb Chambers BMW and Thank You! More

The lot attendants are very great The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything .Thanks so much guys. More