Herb Chambers BMW of Boston

Rude to my wife (and disorganized) You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in on 7/23 for inspection. It was raining. When she brought it in, she was left standing in the rain waiting for someone to help her for 15 minutes. Then she waited for 40 minutes to be helped. When she was finally helped, the guy who helped her said he couldn't inspect it wet and said "please don't make me go dry it off." She also said that he was annoyed that she didn't know the end of the lease date. Excuse me? This is absurd. You should have dried the car off, inspected it, and looked up the lease date. You know what it is. My wife summarized the experience by saying that her time at your dealership was worse than the RMV. But wait. There's more. My wife then brought the car in for service on 8/29. It took 25 minutes for them to bring the car up and when my wife approached the service advisor, he didn't remember who she was and said it was because "five other angry wives had come in today." Most women love being told they are angry when they're not. My wife is no exception. They didn't wash the car and never did manage to do the pre-lease inspection. My lease is up in a month and because of this experience we're leaning toward an Audi. Love your vehicles, but this dealer experience has been beyond bad. More

Great Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Her Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Herb Chambers for all your service needs More

Great Experience at BMW Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision e Though neither of us owned a BMW previously, the experience we had with this dealership exceeded the other brands we looked at and made the decision easy. Sheraz helped us identify and track down the car that suited us best, down to the right colors and features. The customer service went beyond our expectations, from browsing and test-driving to financing. We're very happy with our selection and would recommend this location to anyone considering BMW — whether you know exactly what you need or are hoping to find a bit of guidance. More

Mini Service AWESOME as always! Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one bett Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one better than Herb Chambers Mini BOSTON! More

GREAT service reps! The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distres The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distressed how much it costs to have my mini serviced here. I worked with Matt but forget his last name. He and his colleague with whom I have worked previously are consistently excellent. More

Intake was good picking up was horrible I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time w I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time was I coming back for pickup so that car would be ready for me. When I returned My car was not there and ready and i was treated rudely, They called for the car to be brought down. I waited for 15 minutes and decided to go outside. My car was sitting outside unlocked and with the key sitting on the console. They just dropped my car outside and no one told me it was there. Good that the service was done well but really crummy customer service and I will never buy from Herb Chambers again. More

Very good experience at short notice I would have given five stars but when I initially asked about one problem with a sensor that I was having, I was told before I had even finished the I would have given five stars but when I initially asked about one problem with a sensor that I was having, I was told before I had even finished the question that "it had already been replaced." But when I went back at the conclusion of the service, I was told that, in fact, the mechanic had uncovered a different issue, which they had fixed. So I lost a little bit of confidence because the service rep was over-confident. I hate it when you feel as a customer that reality is sliding away from you. More

Consistent high quality service Professional, courteous, told me what was going to be done, and got it done on time. The loaner car was ready in time. Seamless service. Good job. Kee Professional, courteous, told me what was going to be done, and got it done on time. The loaner car was ready in time. Seamless service. Good job. Keep it up, More

Excellent..! I drove from New Jersey to Dealership twice in one weekend over the Labor Day weekend and make the purchase on Labor Day..! The staff, no the entire p I drove from New Jersey to Dealership twice in one weekend over the Labor Day weekend and make the purchase on Labor Day..! The staff, no the entire provided me with an excellent experience in purchasing a very expensive vehicle. Thank you More

BMW i3 Abdou is the sales person I would go to - he is professional, smart, knows and recommends the best option for his customers - but not always the most Abdou is the sales person I would go to - he is professional, smart, knows and recommends the best option for his customers - but not always the most expensive one we have leased 3 times from him and will continue to do so More