Herb Chambers BMW of Boston

Very, very disappointed in Sales and Service! I have bought several vehicles in my lifetime and will never again purchase from this dealership. Poor explanation of how much the warrantees cost I have bought several vehicles in my lifetime and will never again purchase from this dealership. Poor explanation of how much the warrantees cost. The car was purchased CPO. It had damaged wheels that needed to be repaired. It was due for a oil and brake fluid changes - I brought them to another BMW dealership to have them done. I returned the vehicle to this dealership to straighten the wheels. They told me two days. It took a week. I'm okay with that, but they would not give me an ETA, nor would return my calls. Two rear sensors fell out of their mounting slots. Repaired by the dealership. The Service Department wanted me to pay for the services. They had to get authorization from Sales. I understand that, but I specifically asked Sales to provide me with a contact in the Service Department so that I could bypass this the explanation step. Nope. No response. I had to make those connections. When I finally picked my car up, the Service Adviser acted as she never met me. Well, she will never meet me again! The Sales Department promised to send me all weather rear seat floor mats. I have not received them in two months. More

Samik Shahi is outstanding at Herb Chambers Boston. He pays attention to every detail and is the best service agent there. I would recommend going to him every time. He pays attention to every detail and is the best service agent there. I would recommend going to him every time. More

This was my first time bringing my vehicle to Herb Chambers BMW. All of the staff were friendly and helpful. I can’t say enough about Service Representative Julieth Pineros. She did a great job exp Chambers BMW. All of the staff were friendly and helpful. I can’t say enough about Service Representative Julieth Pineros. She did a great job explaining what was wrong with my vehicle, getting parts ordered and my vehicle serviced. And she treated me like a VIP, got me a loaner vehicle and kept me informed every step of the way until the work on my vehicle was completed. When I picked up my vehicle it was washed, vacuumed and running as good as new. I highly recommend Herb Chambers for all of your service needs. More

Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! Mark Ravin is just the best! I highly recommend this dealership! More

Another excellent experiences with HC BMW Boston with Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. s Higor professionalism, politeness, and attention to customer concerns. Well managed team - I have not had a bad experience with BMW boston so far.. switching from another BMW dealership . I assume they really have a Good Head of the server team there. More

Hadi ESLAMI provided us with EXCEPTIONAL SERVICE ensuring we leased exactly what we wanted and made the process easy and straight forward! Additionally in working with him we found he was highly knowledgeabl we leased exactly what we wanted and made the process easy and straight forward! Additionally in working with him we found he was highly knowledgeable about the BMW product- working with him you experience his kindness, thoughtfulness and what a considerate gentleman and professional he is who will guide you through learning your new car’s technology and sync your phone to the car before leaving! He also makes sure the car is in mint condition and meets your expectations! Went to other BMW dealerships in the Boston Area and could never see receiving this kind of service and honest salesmanship! - only would work with Herb Chambers of Boston and Hadi and David Torres in the business department (who reviews the lease agreement and any additional options available!) I look forward to working with them in the future after this lease is up in 3 years! Until then pleased with the outcome of my experience and would HIGHLY recommend Hadi , David and Herb Chambers Boston! More

The service was impeccable. I appreciated the accomodations and the professionalism of the staff. I will always recommend my friends to do business with the Herb Chambers dealer I appreciated the accomodations and the professionalism of the staff. I will always recommend my friends to do business with the Herb Chambers dealership. More

They took my car right in and fixed the flat tire. The service department was excellent and since I was from out of town they arranged rides to and from the dealership. The service department was excellent and since I was from out of town they arranged rides to and from the dealership. More

Provided requested service timely. Did a review of condition of car and provided a lust of the served that are needed. Did a review of condition of car and provided a lust of the served that are needed. More