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Herb Chambers BMW of Boston
Boston, MA
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,374 reviews
October 15, 2019
service check great service, prompt, did not have to wait long A job well done, everyone was helpful, no issues with this service I would return and recommend to great service, prompt, did not have to wait long A job well done, everyone was helpful, no issues with this service I would return and recommend to others More
by KFALCHUK
Verified CustomerEmployees Worked With
October 14, 2019
Car Overheated on Business Trip I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to th I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to the front of the line and had me on my way the next afternoon. Could've been way worse, and Higor and the team did a great job keeping me informed. More
by Anonymous
Employees Worked With
October 14, 2019
Very hard to drop off cars insanely trafficky on their lot Service desk was very slow, hoad to wait a long time to get talked to. Also bizarrely trafficky to pull into their service desk. Lots of wasted time Service desk was very slow, hoad to wait a long time to get talked to. Also bizarrely trafficky to pull into their service desk. Lots of wasted time. More
by NOAH7
Employees Worked With
Bobfred Noideaman
October 14, 2019
Great service managers and fast drop off Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was not normal service. More
by Magda
October 11, 2019
Lost car I dropped my car for an oil change and took an uber there/to work/and back. they told me I could come after hours to pick up my car, when shop was clo I dropped my car for an oil change and took an uber there/to work/and back. they told me I could come after hours to pick up my car, when shop was closed but show room was still open and they would leave my keys with sales showroom. they wrote this information down and assured me. I came to pick up my car via uber and when I arrived, they could not find my keys or my car. in the end, I had to take an uber home which was far. I also had childcare issues at 7 am the next day because I had no car. More
by MISHABELTRAN
Employees Worked With
Daniel Blash
October 10, 2019
Bad situation turned good Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked me when was the last time I got serviced and I explained it was the first and he asked where it was done and where I bought the car. He actually was familiar with the establishment where I purchased my vehicle and went above and beyond and called them to explain the situation where the company was able to pay for the service. Nick turned my day into a good day rather than a stressful day by going above and beyond. More
by Alex s
Employees Worked With
Nick Mitrano, Jing Lau
October 10, 2019
Replace oil pan only Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I neede Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I needed to replace the gaskets on the oil filter and engine also. Ever since I drove into the service department the only issue I had was with the oil pan bolt being stripped. Now I'm having issues with the front end and the 2 gaskets. I which I never went to Valvoline and also never went to Herb Chambers to have it repared, because now the vehicle runs like xxxx and before all this it was running perfect. More
by P.S.LISIECKI
Employees Worked With
October 10, 2019
Professional chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonde chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonderful! More
by dlp1061971
Employees Worked With
Chris Armstrong
October 08, 2019
It wasn't what I was expecting for a luxury car dealership. This was my first time purchasing a BMW which has been a dream car of mine for quite some time. I had high expectations when it came to the type of se This was my first time purchasing a BMW which has been a dream car of mine for quite some time. I had high expectations when it came to the type of service I was hoping to be provided with and unfortunately it was a big disappointment. I knew I wasn't going to be able to afford a new vehicle so I was weighing all my options for a used one. I did feel as though because I wasn't spending as much money as some other clients there that the attention to detail on the process of my purchase was a little neglected. I felt that there was a lot of miscommunication (some on my part), but mostly on the dealerships part. I had asked for my plates to be transferred so that I wouldn't have to re-register my car for certain parking permits that I had and it wasn't until I went to pick-up the car and drive it home that I noticed the new plates. It's a good thing I didn't take the Mass Pike that day because I would've been charged for the incorrect license plate number. Also, I was told by my insurance company that the dealership had sent over an incorrect form and therefore they assumed that I had picked up the vehicle that day, so they took my old vehicle off the insurance. Because I wasn't able to pick up the new car until that Saturday my old car that I was still driving was not insured for those 4 days. I didn't find out about this until my insurance contacted me to tell me they still needed a form from the dealership. The whole situation was truly a headache and to be honest it was unclear who's fault it was because when I asked both parties about why that happened, neither took responsibility and they blamed each other. Lastly,I had received an email from one of the managers (Giovanni) following up about my initial visit and I had called him back and left him a voice to call me because I wanted to speak with him about my experience and he never returned my phone call. Overall, it wasn't was I expecting. For the amount of money that people are spending I was expecting a much better experience. I love my new BMW and it's everything that I wanted and more, but for my next one I would probably consider going somewhere else. More
by hernandez.darvin13
Employees Worked With
David Torres, Preston Spitz
October 08, 2019
Very efficient and courteous service. Had a great experience leasing a new BMW from Herb Chambers. I was offered a very competitive quote and treated in a very professional, efficient and Had a great experience leasing a new BMW from Herb Chambers. I was offered a very competitive quote and treated in a very professional, efficient and friendly manner. More
by JM
