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Herb Chambers BMW of Boston
Boston, MA
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,374 reviews
October 29, 2019
First Oil Change for Certified 5 Series My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got scratches when I came for AC fix service last time I told them the whole story and I've been told it'll be fixed but they didn't fix scratches this time as well, car wasn't washed properly, there were greasy fingerprints on dashboard. I didn't get receipt of service either, I've been told I'll get email but so far I didn't. I was supposed to get reimbursement for my Lyft ride too. I guess overall experience with Herb Chambers BMW wasn't good as expected. It wasn't like up to the mark of "BMW". Thanks More
by JITESH. VATS
Verified CustomerEmployees Worked With
Brett
October 28, 2019
Excellent service. Super service as usual. we did replace the 4 tires and it was done in 1 hr. just a bot too long waiting to get the car once service and paid. Super service as usual. we did replace the 4 tires and it was done in 1 hr. just a bot too long waiting to get the car once service and paid. More
by christian moreau
Employees Worked With
Chris Anslono
October 28, 2019
Great Service Department Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service. Thanks to my service advisor Samik, he always takes care of me with my Bmw's service .Also car is ready when promised with everything done correctly . Thank you ! More
by skocaman
Employees Worked With
Samik Shahi
October 25, 2019
Always accommodating James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "wa James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "waiting customer" or in need of a ride to work. More
by LYNNMILLER7676
Employees Worked With
October 24, 2019
Excellent service The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. More
by SHANLEELIU
Employees Worked With
I don’t remember names
October 24, 2019
Big help! My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tir My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tire change. I was not familiar with the traffic pattern so someone rode with me to get me to a familiar point so I could be on the road home. More
by MYRNAWILSON
Employees Worked With
do not know anyone's name
October 24, 2019
Job done Brett Robinson was courteous, efficient, knowledgeable, was impressed with the volume of business the dealership manages to pack in to what is a very Brett Robinson was courteous, efficient, knowledgeable, was impressed with the volume of business the dealership manages to pack in to what is a very limited space.......................................................................................................................................................................................................... More
by JPNAHUM
Employees Worked With
Brett Robinson
October 24, 2019
Excellent Service James Gibbons as ALWAYS provided Excellent Service! Good communication skills while providing excellent service. I have leased or purchased a BMW James Gibbons as ALWAYS provided Excellent Service! Good communication skills while providing excellent service. I have leased or purchased a BMW for the last 20 plus years More
by JACK62
October 23, 2019
Excellent Purchase Experience Like everyone else we dread the car buying process. In this case, We had a drama free purchase experience of an amazing car. Abdou was honest and st Like everyone else we dread the car buying process. In this case, We had a drama free purchase experience of an amazing car. Abdou was honest and straightforward regarding features and costs and patiently answered all of our questions. 10/10 for Abdou. More
by Glavs33
Employees Worked With
October 23, 2019
Excellent service The 20,000 mile maintenance on my car was done very professionally. The wait was a little longer than I expected by about one hour but the dealership The 20,000 mile maintenance on my car was done very professionally. The wait was a little longer than I expected by about one hour but the dealership was very busy and it did not inconvenience me as I worked from the dealership waiting area. More
by GGUTWILLIG
Employees Worked With
Chris Anslono
