Herb Chambers BMW of Boston

Higor went the extra mile Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a pro Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a problem that would require replacement - Higor arranged overnight testing that verified the issue, replacement part now working perfectly. Thanks Higor and BMW of Boston Service Dept. for making this right! More

Warranty issue The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, claiming that BMW would not reimburse them for the repair. So I will need to go to court for reimbursement. As a general matter, this service center suffers from its urban location. Considerable congestion checking in, and then you have to wait for them to find your car when you come to pick it up, sometimes 10 or 20 minutes. And the amenities while you are waiting for repairs are incredibly cheap. I had to walk to a nearby deli to get a Diet Coke. More

Goog Experience It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process can be improved. Also, pricing is very high. I know al components are original, but competition has much better pricing to the tune of making me think about changing to them. Other than that, it was great. James is very good. More

Excellent customer service All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership i All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership is the most professionally run one we’ve used. More

Servicing my X3 Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my car. Still it was prime pick up time so I understand. Loved the text message process as well as my paid LYFT into the city. More

Helpful and responsive From the start, Herb Chambers was helpful and responsive in addressing our questions and concerns. In particular, our salesperson Ali went above and From the start, Herb Chambers was helpful and responsive in addressing our questions and concerns. In particular, our salesperson Ali went above and beyond in transitioning us into a new Cayenne. More

X3 Lease Ahmed has been great to deal with from the start! He is friendly, jovial, and provides great customer service. He answered all questions during the te Ahmed has been great to deal with from the start! He is friendly, jovial, and provides great customer service. He answered all questions during the test drive for my wife and I, and after, on the phone and by email.. He made sure that the right car was located for us and we received benefit of the latest lease offer from BMW. He has since helped with floor mats to velcro stickers for the EZ pass sensor. He is a full service sales representative, whom I would recommend highly to anybody! Edwin is great at explaining all the features of the new X3, and is ready to help at any time! We have seen him twice. Ahmed and Edwin make a great pair! More

Rude service associates and lack of communication This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amo This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amount of time-regardless of the type of service performed, and/or regardless of you're waiting in the waiting room. I had an especially rude experience with James, my advisor this week, and am seriously considering not leasing again with BMW due to these consistent issues. More

X1 oil service Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork ready too! Jing Lau sold me the car and he saw me when I was dropping off my car for service and he as always greeted me and asked me how I liked the car. Jing is friendly and cares about his customers! More

1st time at Herb Preston in the sales department was knowledgeable, helpful and return my calls. Jasper in management was also knowledgeable but I felt like I was at Preston in the sales department was knowledgeable, helpful and return my calls. Jasper in management was also knowledgeable but I felt like I was at a used car lot in Florida. He put pressure to buy the $10000 maintenance package and when I settled on the $3000 package he was done . All of a sudden he had someone from the service department that was more important to talk too. Almost blow the deal Jasper if it wasn’t for such a nice car. More