Herb Chambers BMW of Boston

4 Visits /Virtually new car purchased there/Still not fixed I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car st I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car stutters. Still no resolution. Aggravated. This is a luxary car and I have my doubts this will ever be fixed. I think I got a LEMON.. The service dept Higor Teixeira and James Gibbons are great and are helpful.. The mechanics need to fix this car...... More

Highly recommend Herb Chambers for sales or service I just purchased a 2019 Mini Clubman after 3 prior leases. Samuel Hesketh-Tutton did a good job helping us sort out end of lease possibilities, a new I just purchased a 2019 Mini Clubman after 3 prior leases. Samuel Hesketh-Tutton did a good job helping us sort out end of lease possibilities, a new lease or purchasing. Highly recommend Herb Chambers for sales or service I've had almost ten years of good experiences. And if you are buying or leasing, talk to Sam. More

Helpful and positive experience I bought a Mini and dealt with Samuel Hesketh-Tutton. Sam was extremely helpful and made buying a car an enjoyable experience. I would recommend wor I bought a Mini and dealt with Samuel Hesketh-Tutton. Sam was extremely helpful and made buying a car an enjoyable experience. I would recommend working with Herb Chambers and Sam when considering a car purchase. More

2nd Mini Cooper Samuel Hesketh-Tutton is my go to sales person for my last two Mini Cooper purchases. Super friendly and makes buying a car an effortless process! Samuel Hesketh-Tutton is my go to sales person for my last two Mini Cooper purchases. Super friendly and makes buying a car an effortless process! More

Sam Tutton Wonderful to work with Sam ... and quite easy to complete the transaction. It was a real pleasure to work with him and the entire team. Wonderful to work with Sam ... and quite easy to complete the transaction. It was a real pleasure to work with him and the entire team. More

Terrific Experience I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my ap I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my appointment, I met Sam Tutton. He listened to what I was looking for, educated me on the various models, and then worked with me to find something that would delight me. Mission accomplished, Sam! No pressure; just an overall fun experience. Thank you, Sam. I LOVE my MINI. P.S. Yes, I WILL be back for my first oil change. More

Annual Maintenance Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're ex Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're excellent ambassadors for Herb Chambers, Mini Boston. More

Sam Hesketh-Tutton I had a great experience working with Sam Hesketh-Tutton at Herb Chambers Mini of Boston! He was friendly, professional and very attentive to what I w I had a great experience working with Sam Hesketh-Tutton at Herb Chambers Mini of Boston! He was friendly, professional and very attentive to what I was looking for. Sam made the purchasing process easy and I am very happy with my overall experience at this dealership. More

Perfect We worked with Samuel Hesketh-Tutton. He was very helpful, friendly and funny! We could ask him everything anytime. Via email he answered quickly! I w We worked with Samuel Hesketh-Tutton. He was very helpful, friendly and funny! We could ask him everything anytime. Via email he answered quickly! I would give him as many stars as possible! More

Sloppy service and unexplained mileage I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was ready. Three vehicle had 6 miles added (where mileage in and mileage out was the same on the paperwork) I asked about this and they said they don't take the car for joy rides. I pushed back they 6mi in the city seems excessive and there was no good explanation. They said they worked investigate but I haven't heard anything. Also for 6 hours they didn't fix the side view mirror and said they needed to order the part and told us WE need to call back to check if the part is ready. That's silly. Service should call me when the part is ready. Very dissatisfied customer here. More