Herb Chambers BMW of Boston

Horrible Service I would NEVER recommend this dealership to anyone. When I tried to make an appointment for my 2018 X3 when my check engine light came on I was not abl I would NEVER recommend this dealership to anyone. When I tried to make an appointment for my 2018 X3 when my check engine light came on I was not able to bring my car in for over 1 week without a loaner car and 2 weeks with a loaner car. I asked for simple confirmation that my car was drivable and was told that "no one can provide me with that information". I finally was able to drop my car off last Thursday night. It took over 20 minutes for me to wait in a line of cars to even enter the service area. Once in the service area, my license and credit card were taken promptly and I was then told to wait for a service advisor. There were three standing right in front of me as I waited. One was brushing his hair and the other two talking to each other. They then broke out singing happy birthday while I continued to wait never acknowledging that I was waiting right in front of them. I then approached them telling them that I was in a hurry as I had to pick up my son. One then stopped brushing his hair and the other took down my information. I then waited another 10 minutes for a loaner car and was brought out into the pouring rain and told that we would have to use our phone flashlights to ensure there was no damage to the car as it was pitch black. At this point I was soaking wet as was my phone. An umbrella would have been nice if I had to inspect the car in the dark and pouring rain. I am stuck going to this dealership for the next year and a half of my lease as there is no BMW dealership closer. I do love my car and have been a loyal BMW owner for over 10 years but this will be my last unless another dealership opens closer to Boston. It is also 5 days later and they do not know what is wrong with my car. Thankfully I have a loaner. More

Mini car, Mega experience Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made it to Day 2, or to Appointment 2 for that matter. This was mostly because of the low-pressure, high-engagement of our experience with Sam Hesketh-Tutton at Mini. He was patient, knowledgeable, nice. When we got a bit of cold feet committing to a purchase or lease of a new Counryman, Sam showed us a nice array of CPO cars and we found "Winnie." The experience was so positive, we bought a second Mini a year and a half later. Worth a look-see if you're in the market for a Cooper. More

Individual service Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. We drive into Boston from 25 miles out in the suburbs for the service we get at Herb Chambers Mini of Boston. Keep up the good work! More

EXCELLENT Had two pleasurable experiences with Sam Tutton from Herb Chambers Mini. He excels in every category of car sales!! MY HUSBAND OWNED SEVERAL CAR DEA Had two pleasurable experiences with Sam Tutton from Herb Chambers Mini. He excels in every category of car sales!! MY HUSBAND OWNED SEVERAL CAR DEALERSHIPS OVER THE YEARS AND NORMALLY DOES NOT THE WAY PEOPLE ARE TREATED ....ON THE CONTRARY HE WAS EXTREMELY PLEASE WITH EVERYTHING FORM START TO FINISH! More

Great experience! Herb Chambers is the best when it comes to customer satisfaction and made my MINI purchase the best MINI experience yet...Samuel Hesketh-Tutton, my sa Herb Chambers is the best when it comes to customer satisfaction and made my MINI purchase the best MINI experience yet...Samuel Hesketh-Tutton, my salesperson was amazing and Omar made it possible to finance! Thank you Samuel and Omar! More

Top notch experience This had to be the easiest car buying experience I ever had. Low-pressure, professional and quick and easy. Sam Hesketh-Tutton did a fantastic job w This had to be the easiest car buying experience I ever had. Low-pressure, professional and quick and easy. Sam Hesketh-Tutton did a fantastic job with every aspect of the sale and I would highly recommend anyone interested in a Mini to work with him. He answered all of my questions and was very accessible during the entire process. More

Always great service. Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notc Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notch and always great to deal with. More

nice and patient Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. More

Complete lack of customer service at front desk. Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 min Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 minutes for my car. Front desk personnel did not tell me there would be a delay nor did they do anything to find the reason of the delay. There were at least 4 other customers waiting that long for their car, with no communication and no one was happy to say the least. Matt finally went and got my car. More

Best Staff ever!!! Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on w Herb Chambers is #1. Best customer service ever. I recently took my car for repairs the only problem I have is the very next day the light went on which said add coolant. I figured it might have been checked out when it was there. For the light to appear, I felt might have been an oversite. If I have a leak then I would expect it would be covered under my warranty when you had my car. Knowing how Herb Chambers operates, I feel fully confident that if it is something more severe other than adding fluid you would take care of it and cover it. Your dealership is the best and Nick Mitrano is awesome!! More