Herb Chambers BMW of Boston

Best experience Hi, my buying experience at Herb Chambers Boston Mini,BMW fabulous. Samuel Hesketh -Tutton. Could not have been more pleasant. From the initial phone Hi, my buying experience at Herb Chambers Boston Mini,BMW fabulous. Samuel Hesketh -Tutton. Could not have been more pleasant. From the initial phone call, to delivery of my new car. Samuel has been kind and thoughtful of my needs while keeping my purchase professional. I would highly recommend the staff at Herb Chambers BMW Boston. Best experience. More

Buy your MINI Cooper here I dealt with Sam Hesketh-Tutton in Sales after I saw a Mini Cooper I was interested in over the internet. Everyone at the dealership was friendly and I dealt with Sam Hesketh-Tutton in Sales after I saw a Mini Cooper I was interested in over the internet. Everyone at the dealership was friendly and helpful. Sam was awesome! He was polite, friendly, patient, well informed and willing to do anything I wanted to improve the condition of the car before I bought it. (an additional plus was his lovely English accent!) He even noticed a dent I hadn't seen and said he would make sure it got fixed. I left feeling very valued as a customer. Sadly I hardly ever feel this way in most customer service situations these days. In fact, I was going to look around much more but then decided I didn't think I could do better than this deal. More

Great sales team, overall smooth experience I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship I was given excellent service from a great sales team and overall had a great time working with Jing Lau, very happy to have a continued relationship with Herb Chambers BMW! More

As pleasant as possible Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service Communication and service as as good as I can ask for Thanks again for making my service visits as easy as possible with loaners and prompt service More

New 2020 BMW540xi Great customer service. Car was ready for pick up when arrived. Negotiations and finalization of deal went very smoothly. Sales person Kevin Bugby is Great customer service. Car was ready for pick up when arrived. Negotiations and finalization of deal went very smoothly. Sales person Kevin Bugby is the best. He went the extra mile to make sure all my questions were answered and addressed. Very friendly and knowledgeable team. I will continue to buy my vehicles from Herb Chambers and highly recommend this dealership More

Pleasant and easy process. From the minute I entered everyone was very pleasant and courteous. People buy from people they like and Adam was pleasant and easy to talk to. From the minute I entered everyone was very pleasant and courteous. People buy from people they like and Adam was pleasant and easy to talk to. More

Lack of Communicatuon Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons al Unfortunately, and especially given Herb Chamber’s reasons for entering the car sales business, this dealership lost the customer service lessons along the way. I brought my car in for an oil change. I returned mid afternoon to check on status. I was told “you should have let us know you needed the car today”. Really? Perhaps you should have asked “Is there a time by which you need the car?” i was told they would drive it over that evening if finished. First thing in the morning i called and was told it was ready. 10 m later i got a call that it was not. I said I needed to leave for NYC for three days. They said it may be ready that day but they had to order a part and to but take the loaner. I said “Please call me when it is done” 6 days later no call. I finally called and the person that answered the phone said “Oh ot was ready the day you left. I didn’t call you because you said you were going on vacation. At the heart of it, it was a comedy of errors which could have been so easily improved by a few PROACTIVE phone calls. Our sales person was amazing. The service hand off team has been a totally different experience. More

Amazing, Professional, Friendly and Knowledgeable team The team was exceptional, extremely helpful, professional and knowledgeable - Ahmed, Giovanni and Omer were the best - if you are looking for a BMW , The team was exceptional, extremely helpful, professional and knowledgeable - Ahmed, Giovanni and Omer were the best - if you are looking for a BMW , this is the place. More

No comparison to Herb Chambers Lexus of Sharon This is the first car I have purchased from this dealership. Prior to doing so I owned various Lexus models purchased from the Herb Chambers dealershi This is the first car I have purchased from this dealership. Prior to doing so I owned various Lexus models purchased from the Herb Chambers dealership in Sharon. Aside from the unbelievable salesperson I had (Ahmed Jabrane) this Boston dealership falls short of the kind of customer service and attention provided in Sharon. More

Impressive! Just bought 2 cars from Ahmed Jabrane and the experience was great and exceptional...so knowledgeable and patience. He has the best attitude that a cu Just bought 2 cars from Ahmed Jabrane and the experience was great and exceptional...so knowledgeable and patience. He has the best attitude that a customer could ever ask for. More