Herb Chambers BMW of Boston

Communication vacuum Cannot recommend svc. dept until they address systemic customer communications issues. Took 4+ hrs. to reach advisor for status up-date on vehicle tha Cannot recommend svc. dept until they address systemic customer communications issues. Took 4+ hrs. to reach advisor for status up-date on vehicle that was in for scheduled maintenance/recall repair - note vehicle dropped off 3 days prior. Experienced multiple call disconnects (4), multiple unresponsive pages by receptionist (3), unreplied text msg, and when finally reached advisor was told that I must have missed text/email that vehicle was ready. At pick up I pressed about supposed missed communications, and advisor admitted they were never sent...blamed TX based call svc. center. NOTE - I do not believe my svc. advisor was being negligent. There is a system-wide issue with how this dept. processes and communicates to customers. Also, multiple requests to speak with dept. supervisor were completely ignored More

thank you !! Id like to recognize the outstanding BMW Team you have built , from my first interaction with Rich to teach me the process on the M purchase, his Cust Id like to recognize the outstanding BMW Team you have built , from my first interaction with Rich to teach me the process on the M purchase, his Customer/Sales insight helping me work my deal with Giovanni to get into my 2020 M2 Comp. Giovanni actually placed the build of my car and his taste and design eye is outstanding ! then sitting with Sam to work thru the finance model , working with the M coach Joe Migdal to overview my car and answering all of my questions and providing with he latest info on the M2 Specs, then finally Rich for helping me order a set of winter sneakers and assisting me with the "drive out" and scheduling me with Chris for the tire install this week. Thank You !! Sean M More

Awesome sale Ahmed has been wonderful and super helpful sales representative Samuel is the worst finance guy I've ever worked with. Will get upset at you if you d Ahmed has been wonderful and super helpful sales representative Samuel is the worst finance guy I've ever worked with. Will get upset at you if you don't buy any coverage... Very long relationship with this dealer, will still go there. More

Attentive and Responsive Service Herb Chambers Mini provided attentive and responsive service. They listened to my needs and goals and work to meet my expectations. They were timely Herb Chambers Mini provided attentive and responsive service. They listened to my needs and goals and work to meet my expectations. They were timely in responding to me with an offer for my trade-in and a new car. They negotiated in good faith, without hassle. They are a professionally run organization. More

Excellent customer service Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless an Buying my new BMW was an enjoyable experience. Sheraz Sheikhl was courteous and professional. He worked with me making the process smooth, seamless and stress free. Mohammed Omar walked me through the financials in a friendly manner making it an easy process. Joe Migdal patiently showed me the new features in my vehicle. There was so much to cover he offered a return trip after a couple of weeks to go over any questions I may have and show me how to set the options for a fantastic driving experience. They took care of everything from beginning to end. I love my new car! Thank you for all of your hard work. More

Nick Lagas Possibly the GOAT (Greatest of All Time)! Excellent service, every time. Nick anticipates my every need and ensures that all goes smoothly. The lease-end process is always smooth and without Excellent service, every time. Nick anticipates my every need and ensures that all goes smoothly. The lease-end process is always smooth and without surprises. More

Excellent sales experience and costumer service. We had a haggle free transaction and I had my new car ready in less than 24 hours. I recommend this dealership sales experience and costumer service. We had a haggle free transaction and I had my new car ready in less than 24 hours. I recommend this dealership More

My Experience My Salesman was great and everyone I dealt with was very nice. Buying a car out of State had its difficulties though. Boston traffic was tough. Gen My Salesman was great and everyone I dealt with was very nice. Buying a car out of State had its difficulties though. Boston traffic was tough. Generally 3 hours each way between Commonwealth Ave and my house in RI. There were five trips, mainly my choice to show family members to help me decide. All in all I love my car but hated the local DMV. It took several hours and I had to go to a Police Station to prove the car wasn’t stolen. You tried to help with registration but I had to do it with the car being from out of State. More

I had a great experience at Herb Chambers working with Sam Tutton to lease my 2019 Countryman. He found me a great deal on a loaner car that fit my needs. Sam Tutton to lease my 2019 Countryman. He found me a great deal on a loaner car that fit my needs. More

Car leasing made easy Jano Letief created an unbelievably pleasant and friendly car leasing experience. From the first contact, her expertise and attentiveness to my requir Jano Letief created an unbelievably pleasant and friendly car leasing experience. From the first contact, her expertise and attentiveness to my requirements was beyond my expectations. Since I had a precise idea of what I wanted, she quickly and with precision formulated a proposal that totally addressed my requirements. She made the leasing experience at Herb Chambers a real treat. Preston Spitz has been exceptionally helpful and knowledgeable during the delivery and instruction phase. He completes the leasing experience in a positive manner. I have been a BMW customer for over 20 years. I am sold on Herb Chambers and most importantly Jano and Preston. More