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Herb Chambers BMW of Boston

Boston, MA

4.8
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,374 reviews

November 19, 2020

I've bought a few cars through Herb Chambers but this was my first BMW. Kevin Bugbee was really great to work with. It didn't hurt that I knew what I wanted from the moment I walked through the door, but Kev More

by Dan G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

Dan G - Thank you! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers BMW of Boston. We pride ourselves on providing our guests with top notch customer service and a stress-free experience, so we're pleased to hear that Kevin was able to provide you with exactly that. We thank you for your business and look forward to serving you again in the future. Enjoy your BMW! - Herb Chambers BMW of Boston team

November 18, 2020

My husband and I had such a great experience shopping for our certified pre-owned X3. Abdou was a great salesperson and was very friendly and professional. It was one of the most seamless car buying transa More

by skies22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

skies22 - Thank you for taking the time to share your experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Abdou and Mohammed are valued members of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future and we hope you're enjoying your X3!. - Herb Chambers BMW of Boston team

November 17, 2020

Badis, Liz, Sarah, and Omar were excellent - made my buying experience very easy and stress free. Would definitely recommend to family and friends. Thank you! More

by brianringuette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Bousetta, Liz Flanders, Sarah Hunter
Dec 11, 2020 -

Herb Chambers BMW of Boston responded

brianringuette - Thank you for taking the time to share your experience with Badis, Liz, Sarah and Omar. We're thrilled to hear you had such an enjoyable visit! We strive to provide our guests with the best customer experience and we're so happy we were able to provide you with exactly that. We appreciate your recommendation and we look forward to serving your automotive needs for many years to come! - Herb Chambers BMW of Boston team

November 12, 2020

Nick Lagas was an absolute pleasure to work with, he took the stress away! He was professional, friendly and super efficient - made our experience seamless and fun! More

by LISAGOS185
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Dec 10, 2020 -

Herb Chambers BMW of Boston responded

LISAGOS185 - Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved with you during your visit with Nick. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

November 10, 2020

I could not be happier with Kevin. He took care of helping me build the right car for me and he made sure I could get it in time for me to go to Florida for the winter. Everything went perfectly - he More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Herb Chambers BMW of Boston responded

Maria - Thank you for taking time to write this review. I'm so happy to read that your car buying experience with Kevin was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Herb Chambers BMW of Sudbury team

November 10, 2020

Had an excellent experience with this dealer. Sales person Kevin Bugbee was great. Very responsive and helpful. The car is really “the ultimate driving machine.” I could not be happier. Pleased to rec More

by Kgrava@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Herb Chambers BMW of Boston responded

Kgrava@aol.com - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Kevin is a valued member of our team and we're so happy to read your wonderful recommendations. Please let us know if there is anything we can assist you with in the future! - Herb Chambers BMW of Boston team

November 08, 2020

I had my 2006 BMW X5 vehicle serviced at Herb Chambers of Boston. My vehicle was and would be in good hands. I got my vehicle on September 21, 2020, and drives great on the road. I have great customer exper More

by louayawadh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Herb Chambers BMW of Boston responded

louayawadh - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Matt has been able to assist you with your automotive needs for all of these years. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers BMW of Boston team

November 08, 2020

My wife and and I were very fortunate to have Kevin as our BMW sales representative. Kevin is extremely knowledgeable and assisted us in ordering our X7. Kevin kept us updated from start till end and our More

by Jeff_haughton
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Herb Chambers BMW of Boston responded

Jeff_haughton - Congratulations on your new BMW! We're thrilled to hear that Kevin was able to make your experience seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

November 04, 2020

Highly recommend Herb Chambers and Kevin Bugbee. It was the best car shopping experience I’ve had. Top notch customer service during the whole process. Kevin helped me find exactly what I wanted at my pric More

by NPaparian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Herb Chambers BMW of Boston responded

NPaparian - Thank you for taking time to leave us a great review! We are so pleased to hear that Kevin did a great job with assisting you with your purchase. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. We truly value your business and hope to serve your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

November 04, 2020

Working with Hadi for my second BMW was once again an easy and comfortable experience. He is very personable, conscientious, and an absolute pleasure! I will highly recommend him and Herb Chambers BMW. More

by AFPATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Giovanni Tosti
Dec 09, 2020 -

Herb Chambers BMW of Boston responded

AFPATTERSON - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we've succeeded. We're so glad Hadi has been able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Herb Chambers BMW of Boston team

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