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Herb Chambers BMW of Boston

Boston, MA

4.8
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,374 reviews

December 05, 2020

I would have given 10 stars if option was available! Ahmed is an excellent consultant! Very responsive and helped me with my needs. I love my new X3! Thank you, Ahmed! More

by Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Herb Chambers BMW of Boston responded

Young - Congratulations on your X3 and thank you for taking the time to share your feedback! We're so pleased to hear that Ahmed was able to deliver a top-notch experience. If any questions arise or if you need any future assistance, please don't hesitate to contact us. We wish you many happy and safe driving miles! - Herb Chambers BMW of Boston team

December 03, 2020

I had an excellent experience. From start to finish! Jasper put the deal together abs Jing finished it up and driver delivered! Each did exactly what they said they were going to do! That’s how I oper More

by CONNIE209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Driver who delivered car, Jing Lau, Jasper Abreu
Dec 22, 2020 -

Herb Chambers BMW of Boston responded

CONNIE209 - What an outstanding review to read! It is great to know that Jasper and Jing provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that both Jasper and Jing provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

December 03, 2020

My experience was entirely with Mark Lande whom I have dealt with multiple times in the past. Mark is always knowledgeable, responsive, helpful and a pleasure to deal with. More

by JCLEARY2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
Dec 22, 2020 -

Herb Chambers BMW of Boston responded

JCLEARY2 - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Mark provides to our customers and we'll be sure to pass along your kind words. Thank you for your continued loyalty! - Herb Chambers BMW of Boston

November 29, 2020

I just ended my second lease with Herb Chambers BMW, and the car was such a joy to ride that I bought it at the end of the second lease period. The unbelievable service department always had my back, no mat More

by Wolfkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Herb Chambers BMW of Boston responded

Wolfkie - Thank you for taking the time to recognize Matt and the rest of the team! We're so happy to learn that each interaction has been a positive one and it's great that we were able to gain your trust in our business! Thank you for your loyalty and we look forward to assisting you with your future sales and service needs for years to come! Herb Chambers BMW of Boston team

November 23, 2020

I had great service, all my questions were answered, and I was informed of all aspects of the car, and procedures. My only complaint was having to wait over 1 hour to do the transaction. More

by lizzietish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Epstein
November 23, 2020

Just picked up my BMW X5 last Saturday from Herb Chambers dealership and Kevin was assisting me. Exceptional service from him. He stayed on top of everything. Konrad K. More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Herb Chambers BMW of Boston responded

K - Congratulations on your new BMW! We're thrilled to hear that Kevin made your experience seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Herb Chambers BMW of Boston team

November 20, 2020

We have purchased a number of BMW's through Kevin Bugbee. He is our choice each time to get us exactly the car we ask for. We have always driven standard transmission, and he has come through for us each tim More

by drjoelc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

drjoelc - Thank you for taking the time to write this review! Kevin and Mohammed are such assets to our team, as they continuously focus on providing our guests’ with the best customer service. Congratulations on your X3 and we wish you many happy miles! - Herb Chambers BMW of Boston team

November 20, 2020

I bought my first Mini in 2013 here at Herb Chambers of Boston and had the best experience ever buying a new car. Friendly, personable, courteous, and caring associates looking out for your needs. More

by MILESCASSINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

MILESCASSINO - Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! - Herb Chambers BMW of Boston team

November 20, 2020

Amazing service! Exceeded all expectations and I will do business with them again. Thank you Nick and Omar for all your help and hard work! More

by SAN1077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar (finance team)
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

SAN1077 - Thank you! Nick and Omar always do an excellent job being friendly, professional, and helpful during the car buying process. Time and time again they have proven that they’ll go the extra mile to ensure our customers' satisfaction. Thank you for your business and we look forward to seeing you again! - Herb Chambers BMW of Boston

November 20, 2020

I bought my mini in 2019 and its been an year now, I've been loving it. Everyone at this dealership were very approachable. Samuel Hesketh-Tutton helped me well with my purchase and gave me a smooth experi More

by Sathya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hesketh-Tutton
Dec 15, 2020 -

Herb Chambers BMW of Boston responded

Sathya - Thank you! It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Samuel was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! - Herb Chambers BMW of Boston team

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