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Herb Chambers BMW of Boston
Boston, MA
2,376 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,376 reviews
January 12, 2021
Choosing this dealership to purchase my BMW was one of the worst decisions I have ever made. The entire process was long and exhausting to say the least. I had little to know communication with my salesma the worst decisions I have ever made. The entire process was long and exhausting to say the least. I had little to know communication with my salesman Abdou whose lack of professionalism I was shocked to see in a luxury dealership. As I purchased my 2017 330xi out of state I had questions about the registration process that the sales team never seemed to have the answers to. I was told that a runner would come to CT register my car and then deliver it to me by Abdou. Then two weeks later he turned around and said that the dealership doesn't do out of state deliveries. He told me on a wednesday as I was sitting at work with no prior notice that the runner was coming down that my car would be registered that day and that I needed to send him proof of insurance immediately. Already annoyed that I wasn't informed of this beforehand, I changed my insurance and sent it to him only to find out that my car wasn't actually being registered until that Friday. So here I am no driving an uninsured car for 3 days due to the lack of communication provided by this dealership. I will NEVER recommend this dealership to anyone looking to buy a luxury car nor will I ever return here for any of my vehicle needs. More
by lirjeta klenja
Employees Worked With
January 12, 2021
Great experience from A-Z. Custom built cars aren’t this easy to build and drive off with. They did a great job getting the approval as well easy to build and drive off with. They did a great job getting the approval as well More
by VIKZ718
Verified CustomerJanuary 12, 2021
Hadi did explained all the features of my new lease BMW, he was very friendly and nice, I felt comfortable to talk to him. He did an excellent job. he was very friendly and nice, I felt comfortable to talk to him. He did an excellent job. More
by MEDMONZ
January 11, 2021
We have had superb service from Kevin Bugbee for many years for 6 BMWs. Always excellent follow up, extremely helpful and professional. Highly recommend working with him! You will be very pleased. years for 6 BMWs. Always excellent follow up, extremely helpful and professional. Highly recommend working with him! You will be very pleased. More
by Nick549
Employees Worked With
January 08, 2021
The Herb Chambers BMW dealership is the best! I bought my first BMW 5 years ago and had a fantastic experience then. I decided to go back again when I needed a new vehicle this year. I reached out to Nick wh first BMW 5 years ago and had a fantastic experience then. I decided to go back again when I needed a new vehicle this year. I reached out to Nick who sold me my car 5 years ago. I told him what I wanted and he came through again! He made the experience so enjoyable, fast and was very communicative. I wouldn’t go anywhere else! More
by LIZDOLLER
January 08, 2021
Customer service from sales to finance to service is top notch. Sales team was very patient with me and showed me every available Countryman, and I bought the one off the showroom floor. Second Countryman f notch. Sales team was very patient with me and showed me every available Countryman, and I bought the one off the showroom floor. Second Countryman from Herb Chambers. More
by MikeD
January 08, 2021
Excellent customer service by all involved. I couldn’t be happier with the car and the customer service provided. Thanks to all at Herb Chambers BMW happier with the car and the customer service provided. Thanks to all at Herb Chambers BMW More
by EZRYDAH2003
January 07, 2021
I was helped by Sam Tutton who was fantastic! He made the experience smooth and enjoyable. I'll absolutely be back when it's time to get into a new BMW and have already mentioned your dealership to several d experience smooth and enjoyable. I'll absolutely be back when it's time to get into a new BMW and have already mentioned your dealership to several doctors I work with who are looking to purchase over the next several months. Thanks for the great deal and experience. I look forward to future business! More
by Tyler Weisberger
January 06, 2021
Everyone I dealt with was very professional, replied to my emails promptly, worked with me to getting my beautiful new car. The whole process was seemless. Thank you so much!!! I love my new BWM I have my emails promptly, worked with me to getting my beautiful new car. The whole process was seemless. Thank you so much!!! I love my new BWM I have been wanting this for a long time. You all made it happen. Best, Gina More
by GCARDONE
Employees Worked With
Other Employees :
Jing Lau, Tomasz Szafranski, Jasper Abreu
January 05, 2021
Katie George is a trusted and consummate professional. She is honest, helpful and a pleasure to work with. She provides practical feedback and guidance and makes the car buying process less onerous. She is honest, helpful and a pleasure to work with. She provides practical feedback and guidance and makes the car buying process less onerous. More
by MONICASINGH.BOSTON
