Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.7
2,209 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership
View Awards

1168 Commonwealth Ave

Boston, MA

02134

Directions

By Type

Showing 2,209 reviews

March 17, 2024

First time visiting this dealership. Pleasant experience. The customer service representative explained everything that needs to be done and provided an accurate estimate time for the ca More

by b_y
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know your first visit at Herb Chambers BMW of Boston was a pleasant one! It's great that our team could provide clear explanations and accurate timing. We look forward to serving you again in the future!

March 17, 2024

The service department is excellent. I have been bringing my cars here since 2007 and i have always been completely satisfied. The service director, Matt Krapee and Service advisors alw More

by msomd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to know that you've had consistently great experiences with our service department at Herb Chambers BMW of Boston. Your recommendation means a lot and we'll be sure to pass your kind words on to Matt Krapee and the rest of the team!

March 16, 2024

Jurell did an excellent job! Perhaps one of the best experiences I’ve ever had with getting my car serviced. 5 star customer satisfaction. Thank you! More

by k078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to know that Jurell provided you with an excellent service experience at Herb Chambers BMW of Boston. Your satisfaction is our top priority! Thanks for the 5-star review and your kind words.

March 16, 2024

Higor was super helpful. Explained things well and helped me through all of my questions. More

by EP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

We're so glad that Higor was able to answer all your questions! Thanks for the kind review and please don't hesitate to reach out if our Herb Chambers BMW of Boston team can be of service again in the future!

March 15, 2024

Greeted promptly, made comfortable by salesman Norman Forster, transaction completed quickly. Very friendly staff. A good experience overall. More

by eharney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

Hi E Harney! Thanks for the positive feedback! We're glad to know Norman and our team at Herb Chambers BMW of Boston made your experience a good one. Safe travels on your ride!

March 15, 2024

Great experience, and a great selection of cars. I would definitely use this dealership again. More

by capsnay
Recommend Dealer
Yes
Employees Worked With
Emmanuel
Report | Print
Mar 18, 2024 -

Herb Chambers BMW of Boston responded

Thank you for giving our Herb Chambers BMW of Boston team the opportunity to earn your business! We look forward to working with you again in the future!

March 15, 2024

Quick turnaround and helpful staff. Service was transparent on costs and timing. Overall, would recommend. More

by Clhf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jurell
Report | Print
Mar 19, 2024 -

Herb Chambers BMW of Boston responded

Hi! We're pleased to hear that you had a positive experience with our quick turnaround time and helpful staff at Herb Chambers BMW of Boston! We appreciate your recommendation and see you again! Safe travels!

March 12, 2024

My car was disabled and towed to the dealer. The service was very responsive and was good about keeping me informed on the status of the work on my car. More

by psamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Herb Chambers BMW of Boston responded

Hi P Samson! We're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with responsive service and keep you updated on your car's status. Thank you for sharing this positive feedback!

March 12, 2024

Higor and the service experience were phenomenal. Highly recommend based on this recent experience. The detailing job on car was also perfect. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Herb Chambers BMW of Boston responded

Hi BJ! We're delighted to know that Higor and our team at Herb Chambers BMW of Boston provided you with a phenomenal service experience. Thanks for recommending us! Enjoy your perfectly detailed car.

March 12, 2024

Service center personnel were professional. Service was performed on time.. Communication during wait time was excellent. More

by Sportorama
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston. We always aim for professionalism and timely service, so it's great to hear we hit the mark! Thanks for your review.

1
...
10
11
12
...
221