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Herb Chambers BMW of Boston

Boston, MA

4.8
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,374 reviews

July 28, 2021

Had my car die and needed a new one in 24 hours with financing, etc. Worked with a guy called Badis Boussetta who was great - no haggling, fair price up-front and he worked overtime to get the car ready More

by oliverrike
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta, Badis Boussetta
Jul 28, 2021 -

Herb Chambers BMW of Boston responded

We are so glad Badis provided you with such awesome care after your car unexpectedly died! We appreciate you choosing Herb Chambers BMW of Boston and thank you for the five-star review! We hope you love your new car!

July 24, 2021

Fast and easygoing! I never felt like they were trying to take advantage of me and no negotiation with the managers or going back and forth. Nothing intimidating at all about buying a car here. They simply w More

by DavidG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for these kind comments! We're honored we had the opportunity to work with you and hope to do so again in the future. Until then, take care and please don't hesitate to reach out if there's anything else we can assist you with! - The Herb Chambers BMW of Boston Team

July 22, 2021

They asked for a review - so here goes. Dropped working car off for regular service - they identified list of stuff that "should be done" - $6k later, I drove away and the car had 2 malfunctions that were More

by cbulger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt the service director
Aug 18, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your feedback. We're sorry to hear you're losing confidence in our team and appreciate your patience as we work to identify the issue. If you'd like to discuss your concerns in greater detail, please feel free to contact us directly. Melissa Steffy - General Manager - msteffy@herbchambers.com

July 21, 2021

I had a Great Time there I will be back to get another car and I will tell my friends about this dealership I’m very happy with My car More

by Nwmalex03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasper Abreu
Jul 21, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thanks for the 5 stars, we'll see you next time!

July 21, 2021

Prompt and pleasant diagnosis of problem and cost quickly obtained repairs done same day a thermostat replaced under warranty video of repair provided certainly would continue to use dealership More

by Lenink
Recommend Dealer
Yes
Employees Worked With
Brett
Jul 21, 2021 -

Lenink responded

I have said what I already have

Jul 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with us at Herb Chambers BMW of Boston. If there is anything more we can do for you please come back and see us any time! Take care!

July 20, 2021

Great experience. Easy appointment scheduling with the my BMW App. They run everything super efficient. Staff is very friendly and I really appreciate the transparency. The video and step by step follow opti More

by Alex Weisberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback about your recent visit to Herb Chambers BMW of Boston, Alex!

July 17, 2021

Badis was amazing. He imediately understood what we wanted and did his best to find it for us. And they gave us a great deal! More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta, Badis Boussetta
Jul 20, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear this! Thank you for sharing your experience with Badis and the Herb Chambers BMW of Boston team, David!

July 15, 2021

Good service but expensive. Car was ready when you said it would be. Any further comments will depend on how well car performs over the next few weeks. More

by richard_winer_2000
Recommend Dealer
Yes
Employees Worked With
James Gibbons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Herb Chambers BMW of Boston responded

Thanks for your feedback, Richard! We greatly appreciate your business with us at Herb Chambers BMW of Boston!

July 14, 2021

Went in for oil change and leakage. As always they’ve done a great job. Even sales department guys are highly professional and super friendly. I have been a customer for years now. Highly recommend it. More

by Manal1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Herb Chambers BMW of Boston responded

This review means more to our team than you know! Thank you for the five-star rating and for being a loyal customer! - Herb Chambers BMW of Boston

July 13, 2021

Great experience at Herb Chambers BMW. My salesperson Badis was very easy to work with and helped me find the right vehicle at the right price. No pressure sale More

by Ebardini13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta, Badis Boussetta
Jul 13, 2021 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to leave us your review! We're happy Badis provided five-star care to you while shopping for your vehicle! Thank you! - Herb Chambers BMW of Boston

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