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Herb Chambers BMW of Boston

Boston, MA

4.8
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,374 reviews

September 17, 2021

Brought car in last Monday at 9:30 and was told I could pick it up that afternoon . Called at 3 you did not start the repair Called at 5 and said I would pick up at 9;30 10 on Tuesday Got there at 9:30 to More

by tricialowe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Anslono
Oct 06, 2021 -

Herb Chambers BMW of Boston responded

Thank you for bringing this to my attention. I'm sorry to hear about this situation and would like the opportunity to speak with you in greater detail. If you could please contact me directly when you have a moment, it would be much appreciated. Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com

September 15, 2021

had my car serviced at BMW of Boston and Sam was my advisor. he explained the work that needed to be done and the cost involved. work was completed faster than the estimated time and my car was washed More

by Donny Mill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Dias
Sep 16, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience, Donny! We're glad to hear Sam delivered excellent service and we hope to see you again next time here at Herb Chambers BMW of Boston!

September 14, 2021

Consistently excellent service is why I only have my vehicles serviced at Herb Chambers BMW. Prices are competitive, and the facility is efficiently operated. It is worth the trip for quality results! More

by Deborah Nurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Herb Chambers BMW of Boston responded

Hi Deborah, we can't thank you enough for your honest feedback! We look forward to seeing you next time at Herb Chambers BMW of Boston!

September 14, 2021

Dealership was very professional, and works hard to be thorough and efficient. All members working with me fought on my side and pushed to make everything go smoothly and quickly. More

by brianws
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta, Badis Boussetta
Sep 15, 2021 -

Herb Chambers BMW of Boston responded

We're glad the Herb Chambers BMW of Boston team made your experience so wonderful! Thank you for the five-star review!

September 12, 2021

Great location and great service. Downside is that it’s a bit cramped inside and for parking. Needs an update, especially a better customer lounge. More

by Ajay Prasad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the review and feedback - we will be passing it along to our team for consideration. Your business is much appreciated and we hope we can be of service to you again in the future. Take care!

September 12, 2021

Jurell was efficient and effective. He stayed in contact and had the car ready the time promised. Excellent service and excellent service assistant. I recommend Jurell and will ask for him for my next ser More

by Dinatalp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell Butler, Chris Anslono
Sep 13, 2021 -

Herb Chambers BMW of Boston responded

This is what we like to hear! We're so happy that Jurell took excellent care of you during your recent visit. We look forward to working with you again, and hope to see you at your next appointment!

September 10, 2021

Excellent and great quality service, quick response Prices slightly high but you have the BMW warranty, The service people is really good and very friendly More

by RAFAEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to review your recent visit with us here at Herb Chambers BMW of Boston! We appreciate your business, as well as your kind words, and hope to see you again next time!

September 09, 2021

Sherad S. was outstanding as our sales rep. Easy to work with and super knowledgeable. I really appreciated the sales process, and while the financial team wasn’t great instead of 0.9 apr they gave me 1.9 More

by zoka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the review and feedback. We're glad to hear you enjoyed working with Sherad and hope we can be of service to you again in the future. Take care!

September 09, 2021

Abdou was terrific to deal with. Helpful, attentive, and efficient throughout the process. We knew what car we wanted and were able to complete the test drive and purchase process easily. Abdou even helped More

by RLinBoston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! It means a lot to hear that Abdou took such great care of you during your recent visit with us and we'll be sure to let him know how much you appreciate the service he provided. Enjoy your new vehicle and thanks again, from all of us here at Herb Chambers BMW of Boston!

September 09, 2021

My wife and I just had the best experience thanks to Badis Boussetta. The hole purchase was simple and he delivered on the exact day he said he would ( my wife’s birthday) witch was earlier then it was More

by NickCampbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta , Jing Lau, Badis Boussetta
Sep 10, 2021 -

Herb Chambers BMW of Boston responded

Thank you, Nick! We're glad you both had a positive experience with Badis! We appreciate your awesome review and five-star rating! Enjoy your new ride!

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