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Herb Chambers BMW of Boston

Boston, MA

4.8
2,374 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,374 reviews

September 28, 2021

Hadi was extremely helpful in getting me into the right BMW. I really appreciate his hard work. He is a pleasure to work with and went above and beyond. More

by S.Wilder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the great review and congratulations on your new BMW! We're so glad Hadi had the opportunity to assist you with it and we'll be sure to let him know how pleased you are with his service. Your business is greatly appreciated by all of us here at Herb Chambers BMW of Boston and we hope to see you again next time!

September 27, 2021

Terrific experience as always. This is my third BMW and all of them bought through Kevin. Great service and experience. I would highly recommend working with Kevin. More

by Tewing7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

We appreciate you taking the time to leave us your review! We're glad Kevin and the Herb Chambers BMW of Boston team made your third BMW purchase so smooth! Thank you for your five-star rating!

September 26, 2021

Great service! Great work!I will decide how long my Great service! Great work! I will decide how long my response is! Who suggested that you should set a minimum! Bad idea! More

by George Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your five-star review, George! We're so glad the Herb Chambers BMW of Boston team took great care of you!

September 24, 2021

I have known Matt for many years, and we service our cars at BMW of Boston. Your family likes Matt’s leadership it’s truly phenomenal, we have not come across many directors who are so helpful and humble. More

by A.C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Herb Chambers BMW of Boston responded

We're glad Matt could earn your five-star rating! Your confidence in us makes our day and we look forward to providing continued care like this for years to come! Thank you for being a Herb Chambers BMW of Boston customer!

September 23, 2021

They didn't fix the things I asked to get fixed the inspection form is contrary to the condition of my car and I have a switch missing that was there when I brought it to them More

by cweekes617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Dias
Oct 07, 2021 -

Herb Chambers BMW of Boston responded

We're sorry to hear that not everything was performed during your recent service appointment. I'd like the opportunity to discuss your vehicle issues further. Feel free to reach out at your earliest convenience. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Oct 07, 2021 -

cweekes617 responded

I already sent you an email

September 23, 2021

I have purchased my last three BMW’s from Herb Chambers as well all of my service on the vehicle’s. Great customer service and would never go anywhere else ! More

by suzanne32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Herb Chambers BMW of Boston responded

Your confidence in us makes our day! Thank you so much for being a Herb Chambers BMW of Boston customer! We'll see you next time!

September 22, 2021

I understand we’re in a pandemic but there was few staff. I actually got a sales pitch for a new mini from another customer. The back lot for inspections/ service is disturbingly congested. More

by pollydessertine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamil
Oct 06, 2021 -

Herb Chambers BMW of Boston responded

Hi Polly, We understand your frustration and assure you that we take this feedback seriously. Unfortunately, given the circumstances of the pandemic, staff shortages are a challenge for many dealerships. Our team is doing its best to accommodate customer needs during these challenging times, but we are faced with limitations. We wish you the best in your automotive journey and encourage you to reach out if you'd like to discuss this further. Thank you.

September 22, 2021

Badis was the most helpful. Sorted me out and kept in touch through the process More

by Krishshah45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis , Badis Boussetta
Sep 23, 2021 -

Herb Chambers BMW of Boston responded

Your confidence in us makes our day! Thank you so much! - Herb Chambers BMW of Boston

September 20, 2021

When there is an issue with my car they are always quick to respond and get my car in for service. More

by Magda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers BMW of Boston responded

We're so happy to hear the Herb Chambers BMW of Boston team made your experience easier for you, Magda! Thank you for leaving us your review!

September 18, 2021

My experience at Herb Chambers was great. Jing Lau was professional and welcoming. He got the job done easily and stayed in contact with me through his personal number. Thank you Jing! More

by sugaray308
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jing Lau
Sep 20, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're glad to hear that Jing took such great care of you during your visit and we'll be sure to pass along your kind comments to him. Thanks for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out if there's anything else we can do for you!

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