Henson Ford, Inc.
Madisonville, TX
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Best buying experience I have ever had. My husband works out of town so I started the process without him and they sent a driver to his office with the paperwork the next day so he would n My husband works out of town so I started the process without him and they sent a driver to his office with the paperwork the next day so he would not have to take off or leave early to go out of his way to complete the purchase. More
You can not trust this group to do what they say. They will tell you one thing and do something else. I made a deal with them to purchase a vehicle at a specific price. When I received the Buyer’s They will tell you one thing and do something else. I made a deal with them to purchase a vehicle at a specific price. When I received the Buyer’s Order for the purchase, they increase the value of the vehicle and added additional cost for accessories to increase the price to cover the increase in the agreed price for the trade in. Not a problem is previous discussed and disclosed. It is deceitful and deceptive otherwise. BUYER BEWARE More
Second vehicle I’ve purchased from this Dealership, I’ve brought friends also. Adam Godinez was my sales representative this time and he was fantastic. I have plans to continue shopping Henson Ford and brin brought friends also. Adam Godinez was my sales representative this time and he was fantastic. I have plans to continue shopping Henson Ford and bringing friends also. I would recommend Henson Ford for Ford purchases. Everyone I spoke with in the dealership was pleasant and made my buying experience great! More
Called in for an appointment 4 different times and put on "hold". The wait time on the phone took over an hour. The attitude at the service desk was less than desirable. Very expensive for parts and labo on "hold". The wait time on the phone took over an hour. The attitude at the service desk was less than desirable. Very expensive for parts and labor. I will use a different dealer in the future. More
The salesman was great. Easy to work with and worked with me on what I wanted and needed. I would definitely purchase another vehicle from them. Easy to work with and worked with me on what I wanted and needed. I would definitely purchase another vehicle from them. More
Well a part broke on my truck and I was thinking this part will take a while to find a replacement part. So I went to Henson Ford dealership and the parts guy name Clint did his magic, Not only did he fi part will take a while to find a replacement part. So I went to Henson Ford dealership and the parts guy name Clint did his magic, Not only did he find a new part he had it at the dealership before closing time. Good job Clint. Next on my list was go to service dept. Mrs. Hilarie made me an appointment for 8 the next morning. I got there at 8, She had the truck back in the shop and a young tech his name is Billy Foster got on it and he did a very nice job. It just go to show you little things done for people goes a long way. I gave them a strong 5 star rating. More